Cartlow Reviews 896

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good packaging and quality of the products received, often finding them as described online. The purchasing process is frequently described as smooth, with several users highlighting responsive and helpful customer service. Some consumers are satisfied with their purchases and the overall communication from the company, including follow-ups. However, a significant number of people express dissatisfaction with product quality, reporting issues like faulty phones, broken items, or products not matching online descriptions. There are also frequent complaints about poor customer service, including unresponsiveness, lack of support for returns or refunds, and difficulties in resolving issues. Delivery delays and problems with order tracking are also concerns for some customers.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing extreme frustration and... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing extreme dissatisfaction and calling... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting slow, unhelpful... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing disappointment... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant dissatisfaction. Numerous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience when i receive my Item, the packiging was so good, the services is so good, but when i try to use the mobile that i ordered, (HUWAEI Y9 Prime 2019) when i entering my gmail account to re... See more

Rated 4 out of 5 stars

it was my first ever online purchase, was hesitant but result was fruitful. Product arrived in good packaging, quality of the product was as mentioned online. Please add the feature of same day delive... See more

Rated 4 out of 5 stars

I have to say, that our experience was somewhat strange. The return wasn’t easy to organize but in the end, it worked out. Someone said well about this company: you might get lucky and get the best de... See more

Rated 4 out of 5 stars

Thank you one of the best app to buy , but some time we received something not same what we see in photo


Company details

  1. e-Commerce Service
  2. Recycling Center

Written by the company

Meet Cartlow - Your online shopping destination for buying Pre-owned, Open-box and Clearance products at the lowest prices in UAE & KSA. We have round-the-clock discounts and amazing prices for you to enjoy shopping with us. Buy Pre-owned electronics that are rich on features and easy on pocket. Big sale drive on all major branded smartphones and tablets is here. With a comprehensive quality-check procedure, proficient product understanding, and supreme customer emphasis, this is the safest place for you to purchase electronic products online. Avail general facilities on every shopping that include: • Assured Quality – All products go through quality checks by certified & graded by professionals. • Valid Warranty – Products comes with an assured 12 months warranty. • Variance of Payment Types: Tamara, Tabby, Cash on Delivery & bank card. Choose what suits you! • Easy Returns – Get hassle-free easy 10-day return or replacement.


Contact info

3.6

Average

TrustScore 3.5 out of 5

896 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Everything was good delivery was fast packaging was good too and clean.

November 1, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We’re so glad that our service have met your needs. Thank you for your kind words and continued support.

Rated 5 out of 5 stars

Excellent products

October 31, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

Thanks a lot for your review, we are doing our best to provide the best services, products, and prices in the market, to keep our customers satisfied.

Rated 4 out of 5 stars

Recently I purchased mobile device

Recently I purchased mobile device. It's working perfectly fine. Happy with the order.

November 4, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're delighted to hear that you're enjoying amazing shopping experience with Cartlow!

Rated 5 out of 5 stars

Product is good as expected

Product is good as expected. Delivery service was good as well.

October 31, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're delighted to hear that you're enjoying amazing shopping experience with Cartlow!

Rated 5 out of 5 stars

V.good experience

V.good experience

November 1, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're delighted to hear that you're enjoying amazing shopping experience with Cartlow!

Rated 5 out of 5 stars

Money wise

Cartlow value my money👍

November 2, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're delighted to hear that you're enjoying amazing shopping experience with Cartlow!

Rated 5 out of 5 stars

I have ordered a couple of times with…

I have ordered a couple of times with them and although my latest delivery came 1day late than expected bt the product they gave me is way amazing. Each time I think of online shopping Cartlow always comes first and I always recommend it to my friends every time

October 27, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're delighted to hear that you're enjoying amazing shopping experience with Cartlow!

Rated 1 out of 5 stars

You wanna buy garbage service? Then sure Cartlow is the answer. And their customer service agent "SAM" is definitely the cherry on top

You wanna buy your phone from a garbage bag? Or a shit store? Then congratulations you're at the right place. Not only do they have the worst service delivery their customer service agents are even worse!!

So as mentioned today was the last day of receiving the phone i called them as there no updates at all from their end and guess what their staff are definition of unprofessionalism. The agent picked the call didn't even bother to say his name which only after asking he said was "SAM" pathetic is the only word i can use for him not only he couldn't help but he hung up the phone on my face. And when called back there was no response.

Trust me guys if you wanna waste your money behind nothing then surely shop at cartlow.

Just incase you think i am faking it my order number is #3344997

October 31, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We are sorry to hear that and please accept our apology

Kindly check the received email from hello@cartlow.com

Rated 5 out of 5 stars

E-Commerce Home of The Oldest, Latest and Future Technology

This is the best place in the world to get everything from A-Z for more than affordable prices, following green initiative and friendly workers.

October 29, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

Thanks a lot for your review, we are doing our best to provide the best services, products, and prices in the market, to keep our customers satisfied.

Rated 5 out of 5 stars

A Trusted Company

A Trusted Company if you want cheaper and orignal product. Bought many items on this company and it never disappoints.

October 22, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

Thank you so much for taking the time to leave us feedback

Rated 5 out of 5 stars

I feel this application is true and…

I feel this application is true and very good. Your offer was very helpful for me, please continue your offers

October 29, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're thrilled to hear that you're happy with our app! Thank you for your kind words and for choosing us. If you ever need assistance or have any feedback to share, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Happy shopping!

Rated 5 out of 5 stars

Value and quality

Cause of the pricing and finding the products with valuable price
Also the availability of discount codes make the site always my target to buy big things

October 28, 2024
Unprompted review
Cartlow logo

Reply from Cartlow

We're thrilled to hear that you're happy with our app! Thank you for your kind words and for choosing us. If you ever need assistance or have any feedback to share, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Happy shopping!

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