Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
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Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very helpful with my problem
They were very helpful with my problem. Fixed it quickly and honestly. It was great working with them.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Stephen Fletcher,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that our team was helpful and resolved your problem quickly and honestly. Your satisfaction is our priority, and it was a pleasure assisting you. Thank you for placing your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I have made purchases from cartpanda many times
I have made purchases from cartpanda,com many times and they have also been up front with their product and deliveries have been on time and exactly what I ordered.
I give them my highest rating.
May 11, 2026
Unprompted review
Reply from cartpanda.com
Dear Gary Welk,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly delighted to hear about your positive experiences. Knowing that your deliveries have always arrived on time and exactly as expected confirms our commitment to reliable service. Your high rating means a lot to us and motivates our team to keep delivering excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Reply from cartpanda.com
Dear Jeff Ford,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are absolutely thrilled to hear that you experienced a very easy process with us. Ensuring a seamless and straightforward journey for our customers is our top priority, and your validation means a lot to our team. We look forward to continuously providing you with excellent and efficient service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Misinformed
I was misinformed about my order and Joào assisted me with my inquiry. She was very helpful and when I explained why I felt like I did,she assured me that she will be with me until everything is completed. It's good to get assurance these days. Thank you for excellent service
May 13, 2026
Unprompted review
Reply from cartpanda.com
Dear Helen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you received excellent service and the necessary assurance regarding your inquiry. Providing clear support and staying by our customers side until everything is resolved is exactly what we strive for. Thank you for recognizing our dedication.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Unlike most sitesCartpanda great
Unlike most sites, when you try to return items, you usually get the run-around and no refund. But Carpanda was the exception. They were great. Explained my options, and within one day, I had my refund.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Denise Smoot,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear about your positive experience regarding your refund process. It is our priority to ensure that all requests are handled with transparency and speed. We appreciate your trust in our service and remain committed to excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Speedy response from the support team
I had a minor query about whether I had bought one bottle or three (I should have known), but I received a very swift response from Ramon and the support team to assure me I had bought three! The speed of the response was much appreciated
May 15, 2026
Unprompted review
Reply from cartpanda.com
Dear Customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced a speedy response from our support team regarding your order inquiry. Validating your concerns quickly and efficiently is a core priority for us to ensure your peace of mind. We appreciate your trust in our services and remain committed to providing excellent support whenever you need it.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
FRAUD PRODUCT - TERRIBLE COMPANY TO DEAL WITH
As the other reviews state, this is a fraud product. I paid $294.00 and tried one month of the product. No results.
Then, my cancer treatment does not permit to take it and I asked for a refund. They said January 2 was too late. Do not buy this fraud product from a terrible supplier.
March 13, 2026
Unprompted review
Madela addressed my concern…
Madela addressed my concern immediately. She requested that I send her a copy of the text that I received when placing my order...I did...and she then issued a refund, Thank you Madela!
Shannon Connolly
May 14, 2026
Unprompted review
Reply from cartpanda.com
Dear Shannon Connolly,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your concern was addressed immediately and resolved with a refund. Validating your positive experience is our priority, as we strive to provide efficient and helpful service to all our customers. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Quick reply to my inquiry
I sent an email re a charge on PayPal. I receive a reply and answer the same day. This is not the service I’ve come to expect from other …it normally takes, at the least several days.
May 11, 2026
Unprompted review
Reply from cartpanda.com
Dear Beverly L. Waite,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you received such a quick reply to your inquiry regarding the charge. Providing efficient and timely communication is a top priority for us, and we are glad we could exceed your expectations. We appreciate your recognition of our support speed.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was very happy with the quick…
I was very happy with the quick response to my request for a refund. The interaction with Marina was pleasant and the requirements for obtaining the refund were clearly explained. Thank you.
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Jennie,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you were pleased with the quick response regarding your refund request. Providing clear explanations and efficient service is our priority to ensure a positive experience for all our customers. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Looking forward to trying the product
Looking forward to trying the product. I use herbs extensively and with great effect the presentation was very well done and scientifically informative personal thanks to Dr Oz for his dedication and perseverance. If he was in Britain he’d receive a knighthood and a codpiece
May 14, 2026
Unprompted review
Reply from cartpanda.com
Dear Maxwell,
Thank you for your kindly review.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you enjoyed and found the information helpful. It is rewarding to know that our dedication to quality and informative content resonates with your extensive experience. We appreciate your trust in our brand and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
After receiving the 6 bottles
After receiving the 6 bottles, because of my medical issues, my Doctor advised me not to use other medications. I explained to Cartpanda and they immediately described how to process a refund and, believe it or not, after receiving their documentation, the refund was processed to PayPal and was issued to me the day after the return was shipped. Thank you!
May 13, 2026
Unprompted review
Reply from cartpanda.com
Dear Nerm Sheer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear about your positive experience with our refund process. It is our priority to provide swift and efficient solutions, especially regarding health-related requests. Thank you for trusting us to handle your case.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Total SCUMBAGS
Total SCUMBAGS! I made the foolish mistake of buying TINNITUS FIX It said 60 money back guarantee. If you bought a certain quantity (which I did), it would become a LIFETIME GUARANTEE.
My order got doubled somehow and I asked them to adjust the charges. They said they would refund me $224.72 then never did and deny telling me they would, even though I have the email from them as proof!
The stuff does not work! My ears actually ring worse than they used to before taking it. CLASS ACTION ANYONE?
I received a phone call from one of their slimy sounding reps trying to sell me more products, that were never mentioned in their ad. He said it was "protocall" to take these 3 other (junk) products and that I must be crazy to think that taking some drops once a day for a couple months would get rid of my tinnitus. Even though that is exactly what their ad said it would do.
Dont waste your money on this crap. If you want to, I'll sell you my leftover bottles at a discount.
May 4, 2026
Unprompted review
Very Pleased
I spent two months working with the company that sent me the product. When they finally agreed that I could return it for a refund, which I did, they stopped answering my emails. After a month I contacted PayPal and they suggested I contact cartpanda.com. They replied immediately and stated that I would be receiving my refund, and I also got notified by PayPal that my refund was on the way. I was thrilled!
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Heather Gyecsek,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that we could assist you in securing your refund so quickly. Your satisfaction is our priority, and validating that our team could resolve this impasse for you is very rewarding. We remain at your disposal whenever you need us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
They handled my cancelation in a…
They handled my cancelation in a fast,professional,friendly manner and issued me a refund immediately witch was greatly appreciated.
Thank you
Gary Neiger
May 10, 2026
Unprompted review
Reply from cartpanda.com
Dear Gary Neiger,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your cancellation was handled in such a fast and professional manner. It is our priority to ensure that refund processes are efficient and provide a positive experience for our customers. Thank you for recognizing our team's commitment to your satisfaction.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Marina was so nice she gave me a…
Marina was so nice she gave me a partial refund when she didn't have to, thank you Carpanda for being such a Trusting Company
May 12, 2026
Unprompted review
Reply from cartpanda.com
Dear Jackie Lolley,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear about your positive experience regarding the refund process. Providing fair and supportive solutions is a priority for us to ensure your satisfaction. We appreciate your trust in our company and remain committed to excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I thought the mailing charges were paid…
I thought the mailing charges were paid by the company. Only after my purchase did I realize I paid. Please let me know your address in case I have to send them back. Here is High Hopes! LWalker
May 11, 2026
Unprompted review
Reply from cartpanda.com
Dear Lucinda,
Thank you for bringing this matter to our attention. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and is committed to handling every case with transparency and fairness.
Upon receiving your review, we promptly requested additional details via [Truspilot] to help us identify your order and assist you. However, we were unable to locate your purchase or any prior conversation in our system using the information available.
Please understand that without complete order details, we are limited in how we can proceed.
We kindly ask that you contact us directly through our official support channels and provide the following:
- Your full name
- Your order number
- The email address used at the time of purchase
📧 Email: [support@cartpanda.com]
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Once we receive this information, we'll be happy to investigate and assist you promptly.
We value all our customers and remain committed to a fair resolution.
Best regards,
Cartpanda Team
Marina took charge of my refund and…
Marina took charge of my refund and quickly proceeded without delay. I have written so many times to the seller with any satisfaction. Luckily when I went to Cartpanda directly, they took complete ownership and refunded my purchase price to 50%. I think the original seller intentionally waited so long so I would only be refunded partially. Better than no refund I guess. Marina was awesome!!!
May 10, 2026
Unprompted review
Reply from cartpanda.com
Dear James Flower,
Thank you for your kindly review and for sharing your experience with us.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to know that our team was able to intervene and secure your refund efficiently. It is our priority to ensure that all customers receive the necessary support. We appreciate your recognition of our commitment to taking ownership of your case.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund Request Honored
Joao and Vitor resolved my situation quickly and in a very professional manner. I was unable to use one of CartPanda's products due to physician's advice, so my request for a refund was honored.
May 8, 2026
Unprompted review
Reply from cartpanda.com
Dear George William,
Thank you for your kindly review.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund request was honored and handled with professionalism. Our team strives to provide a quick and efficient resolution for every customer situation. We appreciate your trust in our services during this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cart panda
I have written several times for this company to refund me my $321.99. Last December they said to send the product back and they would give me my money back This was Jessica Simpson. I sent the product back and they refused to acknowledge me. The last month said that she was sorry for everything and she was gonna hit it up to her supervisor. It’s been over a month and nobody has contacted me. Now I’m dealing with Claudia, they don’t give a last name this time. This company is not trustworthy stay away from anything that Carp panda is attached to. They are liars and deceivers. It’s a shame and the sham.
May 8, 2026
Unprompted review
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