Cartridge World Reviews 3,063

Fantastic experience by phone with the support team based in Harrogate, at Cartridge World.
Having not needed a printer for many, many years, I found myself somewhat out of the loop with the current options & was keen to establish which would be the better choice for my requirements and indeed, budget.
Fortunately, the lovely gent I spoke with was able to answer all my queries, providing a wealth of knowledge and an honest appraisal of the model I had chosen.
The printer arrived the very next day & it was up & running within 30mins.
Very reasonable price not only for the unit itself but the inks too & free delivery.
I elected to purchase the XL compatible ink packs, as I have a fairly sizeable print project to complete, so provided they work well, with no error message drama to contend with, a wholehearted recommendation for Cartridge World.
It’s possible that the printer I chose is cheaper elsewhere however I personally refuse to purchase from the most obvious selling platform due to their disgraceful tax dodging & appalling workers’ conditions & I encourage others to do the same.

Their website was showing a printer as available for next day delivery at a cost of £270.59. I tried to purchase it online but it came up with an error and asked me to try again. I then received a message from Barclaycard asking me to respond to confirm if the purchase was genuine. I called Cartridge World and they told me they were out of stock and that is probably why I got the error message, He told me another model of the same printer was available and that was showing online as £253.86. He told me he would check when they would next have a delivery of the first printer and call me back, probably within the hour, and I told him I would await his call and if they are not due in for a while then I would buy the second one that is already in stock.

I have not had a call back and now checking on their website both printer models are showing as available but the prices have increased to £468.15 and £403.89 - that is a 73% and 59% increase respectively and more expensive than the RRP (over £63 more!).

I would advise NOT to use Cartridge World as it seems unlikely that your order will go through and then they will raise the price of the item by 73%.

I've used Cartridge World a few times to order toner for my laser jet printer. Last week I made a mistake with my order and the team in the office were able to rectify it immediately, with a simple phone call and follow up email. the team is really helpful and the own brand cartridges work perfectly fine in my years old printer. would highly recommend.

Several refill cartridges have failed but no action from Cartridge World when I wrote to them about it enclosing a picture, They leak BADLY as soon as you remove the seals before putting into your printer, and major stain risk for carpet etc.

I really have tobe let down to leave a neg review on a company, but here it is, this time a week ago on the same day and time i placed a small order ink and labels, its now a week later and still have not received my items. I need the labels and ink for my own business, now i have let my customers down, which I've had the phone nearly 180 people say sorry my ink and labels have not arrived. Also ill never use this company again, i receive its from china quicker, i should have used Temu . their quicker than Cartridge would which has a shop only 40 miles away.

Cheap service that
Lacks skill to fix printers and cartridge prices are very high.
Update1: (For a reply i have received) I have not stated that this was an online service.
It happened at 22 Park Street hull.
Update 2:
You keep stating
"as we do not offer printer repair services online." & I keep stating "the service i received was not online", were going round in circles.
If you're not the hull company, then there is a company in hull (Park street) using your logo!
Update3:
I have sent you the information you requested

Superb customer service from Gavin on my lost order - lots of time taken to try and understand what had happened and then a refund - even before Royal Mail had agreed to honour the claim for it. Incredible, rare, considerate customer care. Five stars, all the way. Thank you.

Excellent service and advice given. Not much else to say! Thank you - my printer is now back on line

Prices far too high
Cartridge World Hp 304xl colour, £34.92
Amazon HP 304xl colour £26.70
That’s a huge £8.22 difference , simular for the black and white 304xl, that’s around 30% higher , we are ripped off enough for printer supplies with out this

I was having a problem with a new 3 month old wireless printer. I replaced the ink cartidge and it wouldn't print! Phoned Cartridge World. They sent me a replacement b/w cartridge even though mine was out of warranty. And problem sorted. No fuss.

Just all around the most awful company you could ever wish to deal with

I have been dealing with this company for many months and have always found them to be helpful and informative. I have had two issues with cartridge incompatibility which they resolved within 24 hours. will continue to use...

So much for welcoming new customers. They encourage you to sign up for an account with a promise of a new customer discount and newsletter but hours later I've received nothing via email. Need printer ink but if this is the first impression I have of their customer service I'll be going elsewhere to purchase.

In Response To Cartridge World's Reply: I only got an email regarding this after I chased it with your customer service dept so goodness knows how long I would have waited had I not done so. BTW there was nothing in my spam folder so trying to suggest it was my mistake confirms my initial opinion. As for 1-star, it is a genuine measure of my appalling first experience of Cartridge World which extends to you questioning my right to reflect this with my review.

Excellent service 10 out 10
I rang Mr Gavin Askew. Very professional
Very friendly.
I wanted 3 ink cartridges. Mr Gavin Askew gave me the price on the phone and confirmed by email. I rang him on Friday 29/9/2023. I paid for the 3 cartridges. They kept informing all details of transport. Today I have received in the post 30/09/2023. This is good company. Tel 01423 701704. Genuine company. God bless Mr Gavin Askew and his team.

Excellent Service - we purchased a print/scan machine - very reasonably priced, quick delivery and Customer Service was really helpful and solved all of our issues. Highly recommended. Very pleased with our printer and set up

I have an HP 7740 Printer and was shocked to find out the ink costs £160, I purchased non HP Ink for £60 which wouldn't work and was about to sell the printer when I discovered Cartridge World. Downloaded a firmware downgrade from them (nervously as it's an exe file). It's worked a treat!! Thank you very very much Cartridge World - highly recommended! :o)

Poor quality cartridges are one thing, refusing to answer emails when this is brought to CWs attention is another problem all together. Avoid at all costs

On two occasions emails were sent regarding faulty cartridges, once this year and one last year. Both emails have been completely ignored.

I was having an issue with my current printer and always buy my cartridges through Cartridge World at the Maple Grove location. Purchased new cartridges and they didn't work, not printing at all, so I went back and spoke with Jason Waldron and he gave new cartridges to try again. Well they didn't work and this time I brought in my current printer and he graciously worked on and ran some maintenance and as we thought the printer heads need to be replaced. Not cost effective to replace so I proceeded to buy a new printer from him and he even came to my house to set it up and make sure I had the correct printer cord. His professionalism, customer service and knowledge and his willingness to go above and beyond to make sure I was good tells me a lot about him and their company culture! He will have my business for life when it comes to printers!

‘Buy cheap, buy twice’. Bought Cartridge World’s own brand compatible multipack cartridges for HP 303XL. Very inferior, both with fit and colour quality. Out of the box, there was no colour printing at all. Followed support FAQ’s. Got some improvement, but some colours were still, and continue to be, obviously missing.