Cartridge World Australia Reviews 3,120

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, with many orders arriving quickly, sometimes even the next day. The ordering process is consistently described as easy and straightforward, and the staff are often highlighted for their helpfulness and friendly demeanor, going above and beyond to assist customers. However, some customers experienced issues with product delivery, noting that items were not received or that tracking information was unavailable. A few people also reported problems with product functionality, specifically with ink cartridges not working as expected. There was also an isolated incident of dissatisfaction regarding staff behavior.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of online... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, efficient, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the ease of finding the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and accommodating nature of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My local Cartridge World has closed down, I rang the number provided on the internet and was delighted to speak with a young man who was very helpful and he sent me the link to what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

carrying ink stock for my old PIXMA 4 function printer/ scanner/ fax and copier. It takes an age to make these machines talk to each other and then there is another round of driver changes or Wi-Fi... See more

Company replied

Rated 5 out of 5 stars

Peta went the extra mile when I was not home when there was an attempt to deliver my cartridges. Her response reinforces my commitment to this Albany Creek small business. I have been buying cartridge... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with my experience recently with an online order. Peta from my local Cartridge World took the time to call me and ask how urgently I needed my order and when the best time for del... See more

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Printer and Scanner Store
  6. Printer Ink Refill Store

Written by the company

From humble beginnings in Adelaide, South Australia, Cartridge World Australia has grown to become the nation's most trusted printing solutions provider — Australia's Original Print Experts. What started as a simple idea to give Australians access to quality, affordable ink and toner cartridges has evolved into a nationwide network of dedicated print specialists, passionate about delivering real value to homes, small businesses, and enterprise customers alike. We pride ourselves on expert advice, premium products, and an unwavering commitment to customer satisfaction — because we understand that printing is more than just ink on paper; it's the proposals, invoices, photos, and everyday documents that keep life and business moving. From ink and toner, printers, stationery, computers, office technology, and 3D printing to everything in between, Cartridge World has you covered — in store or online. Australian owned, community focused, and print obsessed since day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

The shop near us seems to have not been…

The shop near us seems to have not been open so we couldn’t purchase there, but when I rang Cartridge World they made things easy.

April 30, 2025
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Friendly service

Friendly service. Prompt delivery Excellent.

April 29, 2025
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Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Excellent as always

Always excellent and courteous service at the Capalaba branch

April 22, 2025
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Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Fast & good price

Delivery was so fast and the item was good price compared to elsewhere.

April 23, 2025
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Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Friendly

Friendly, fast and always have the products I want

April 23, 2025
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Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Quick response

Quick response, great customer service, fast delivery

April 23, 2025
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you so much for your wonderful review! Feedback like yours means the world to us — Cartridge World is proudly made up of over 120 Australian owner-operated small businesses, so every great experience you have is thanks to a local owner who genuinely cares. We appreciate your support and look forward to seeing you again soon! ❤️🫶🏻

Rated 5 out of 5 stars

Product in stock and helpful customer…

Product in stock and helpful customer service.
Would buy again & recommend.

November 27, 2024
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Reply from Cartridge World Australia

Hi there,

Thank you so much for rating us 5 stars and leaving such a wonderful review. We are thrilled that you had such a great experience with our team, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast and efficient.

November 27, 2024
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Reply from Cartridge World Australia

Hi Joanne,

Thanks so much for leaving such a fantastic review and sharing your experiences of our team! We are thrilled that we could help you out and we hope to see you again soon.

- Team Cartridge World AU

Rated 1 out of 5 stars

I have been waiting for 2 weeks and my…

I have been waiting for 2 weeks and my order still hasn’t been delivered. I have contacted Cartridge World and my emails have not been returned. Not happy!

October 27, 2024
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Reply from Cartridge World Australia

Hi there,

Thank you for bringing this to our attention! We’ve contacted the Master in your area, and they’ve confirmed that they’ve been in touch and your order was received on November 13th. We sincerely apologies for the delay you experienced during the ordering process, and hope to assist you again in the future.

- Team Cartridge World AU

Rated 4 out of 5 stars

Easy to order what I needed

Easy to order what I needed. Postage was a bit of a worry as there was no tracking but it made it here in great time.

October 27, 2024
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Reply from Cartridge World Australia

Hi Andre,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving a review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Excellent Service

Prompt, excellent service. Website is easy to navigate, ordering system is simple and delivery was very quick. Job well done!

October 9, 2024
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Reply from Cartridge World Australia

Hi Joanne,

Thank you so much for rating us 5 stars and leaving such a wonderful review. We are thrilled that you had such a great experience, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Customer service

Customer service, Gordon was so helpful!

October 8, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a wonderful review and sharing your experience with Gordon. We are thrilled that you were so happy with the service you received, and we will be sure to pass your feedback on to Gordon and the team.

- Team Cartridge World AU

Rated 5 out of 5 stars

Great service

Great service, they called me to let me know the Bankstown office was unavailable and that if I wanted to pick up it would have to be from Parramatta, so I elected for delivery. Delivery happened within 2 days.

October 7, 2024
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Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our Parramatta team, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Easy to order

Easy to order, good price and could pick it up within 48hrs.

October 7, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Glen,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast postage and quality of edible…

Fast postage and quality of edible icing sheets is very good.

September 25, 2024
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Reply from Cartridge World Australia

Hi there,

We are thrilled to hear that you were happy with our product and our delivery time. Thanks so much for leaving such a wonderful review, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 1 out of 5 stars

I ordered 7 days ago and my order has…

I ordered 7 days ago and my order has not been dispatched yet and I have not received any contact about the product being out of stock or any other reason for the delay.

Was contacted after leaving this review, with very plausible reason for delay, customer service person was very helpful and friendly, item should arrive tomorrow.

October 5, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Sula,

Thank you for bringing this to our attention! We sincerely apologies for the issue you encountered during your ordering process and appreciate the opportunity to make it right. We understand the store has already been in touch, and your items have been dispatched today. We'll make sure to pass along your feedback and use it as a chance to improve. We hope you’ll consider shopping with us again in the future.

- Team Cartridge World AU

Rated 5 out of 5 stars

TOP SHELF local Wagga Wagga

Great customer service from our local Cartridge World, Greg. He is top shelf.
We have purchased in our local Wagga Wagga branch and on line. Highly reccommend.

September 25, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a wonderful review and sharing your experience with Greg. We are thrilled that you are happy with the service you receive at Cartridge World Wagga Wagga, and we will be sure to pass your feedback on to Greg and the team.

- Team Cartridge World AU

Rated 4 out of 5 stars

Problem resolved

So, there was a problem. I'm really not sure whether the problem lay with me or with Cartridge World, but either way, a couple of the blokes at Cartridge World went way out of their way to fix it. That kind of determination to make sure a customer is happy is worth a lot.

September 20, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Neville

We appreciate you taking the time to leave your review. Glad the team were able to assist and solve the problem. Thanks once again!

Team Cartridge World AU

Rated 5 out of 5 stars

It was very quick


delivery was very quick

October 3, 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Ellen

Thank you for your review - we're very happy to hear your order arrived quickly.

Team Cartridge World AU

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