Delivery service by DPD is top class. Its real time tracking really works. Double layer carton packing by C&B works well. Product quality is fantastic, at a price though.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Parcel was left safely with a neighbor . However I had requested that the parcel be left in my porch. Also a note saying where the parcel was would have been helpful.
I have eaten your biscuits before and enjoyed them much so I ordered some refills for my empty tins. This time the items ordered were sent as a belated birthday gift, and was told they were delivered... See more
Company replied
These boxes of tea time dookers are brilliant. Just don't dook to long or your tasty biscuit will plop into your tea or coffee. These biscuits are always a welcome surprise to send to anyone family an... See more
Company replied
Company details
- Food and Beverage Exporter
- also in
- Corporate Gift Supplier
- Food Manufacturer
- Food Producer
- Food Products Supplier
Written by the company
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Contact info
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, United Kingdom
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
4.1
Great
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tasting biscuit
Great tasting biscuit, so moreish, my favourite now pushing the Stem Ginger into second place.
October 14, 2026
Parcel left completely unattended in…
Parcel left completely unattended in front of door. No idea if recipient has received it or not.
October 15, 2026
Ordered and delivered within a few…
Ordered and delivered within a few days, no Hassle and we'll packed. Goods looked good but they are an Xmas present so not opened
October 14, 2026
Delicious biscuits (Pumpkin spice)…
Delicious biscuits (Pumpkin spice) although I'm saving the mince pie ones for Christmas! Good price, fast delivery. Thanks!
October 6, 2026
Easy to order on line and delivery…
Easy to order on line and delivery made on time as advised. Great service
October 10, 2026
Absolutely delicious pumpkin spice…
Absolutely delicious pumpkin spice biscuits will be ordering more
October 11, 2026
Great products
Great products, beautifully presented and well packaged. Very quick to arrive too.
October 10, 2026
it was very easy to order online
How easy it was to order online, prompt response and confirmation of order , delivery service good. As well as the product quality is good
October 8, 2026
I love C&B biscuits especially the rolled wafer ones.
Biscuits very well packaged, arrived very soon after my order.
October 7, 2026
The Process was simple and delivery was…
The Process was simple and delivery was fast
September 30, 2026
Heavenly Fudge in a beautiful tin.
I love these tins PLUS the wonderful contents. The ordering and delivery was excellent.
September 29, 2026
Great product and great service
Great product and great service. I would order via the website again.
October 1, 2026
The DPD driver apparently couldn’t find…
The DPD driver apparently couldn’t find our address (though Amazon drivers have no difficulty). I have joined the DPD app with directions and photos (as they request) but today I learn my parcel is being returned to CandB.
I assure you I still want my honey. Please let me know what you intend to do!
Rupert Bursell
September 29, 2026
Very easy to order
Very easy to order, fast delivery and delicious biscuits. I ordered a selection of products and they are very tasty and fresh.
October 1, 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, we're glad you enjoyed the biscuits!
Best wishes, C&B
Easy to use website
Easy to use website, good choice of quality items and secure checkout.
Kept informed of progress of order and delivered on time.
September 22, 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, this is lovely to hear!
Best wishes, C&B.
Great communication
Great communication, fast delivery , lovely and tasty products...
Thank you
September 17, 2026
Another excellent experience
Another excellent experience, good communication, wonderful service and overall an enjoyable transaction, thank you.
September 23, 2026
The taste of memories overseas!
The taste of the English tea and quality of packaging, I live in the Middle East and the package reach me safe and fast 😻
September 12, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.