Casamundo Reviews 146

easy, fast, without any problems

I am writing as one of the participants in the unfortunate booking described by @Marek S.
All of this is true, and Casamundo's response is nonsense, because on the casamundo.pl website, it is not possible to make a booking for infants, only for children whose age is specified, which all of us adults entered correctly, as verified by the owner upon arrival based on each of our identity documents. Without describing the whole situation and in a nutshell, Casamundo does not feel guilty, Interhome, to whom the order was placed, does the same, and in our opinion, the fault lies in the communication between these two portals, which we will prove through appropriate further actions. On our side, there is frustration and enormous annoyance, mainly because of the way the money was taken from us, and none of the parties responsible feels responsible and does not even offer any proposal to resolve the dispute. UNACCEPTABLE BEHAVIOUR!

When making a reservation for three families with children (6 adults, 6 children) through Casamundo.pl, we entered the ages of the participants, specifying the exact ages of the children, which were verified by the property owner upon arrival at the holiday destination on the basis of identity documents, and there were no objections. Two days before the end of our stay, it turned out that Casamundo.pl had transferred our booking to Interhome (Interhome HHD AG) from the outset, where Interhome expected us to pay an additional fee of nearly €1,000 for what they considered to be the incorrect age of the children. The age of the children was provided when booking on Casamundo.pl and verified by the property owner upon arrival. The entire stay was paid for in advance and there were not supposed to be any additional charges. However, Interhome expected us to pay an additional fee of nearly €1,000 two days before the end of the holiday because their system showed 6 adults and 6 infants, and only now did they realise this. According to Interhome itself, the Casamundo.pl portal does not distinguish between the age of a child/ infant, so despite the inefficiency of the system and the fault of Casamundo.pl and Interhome, we were charged an unjustified fee, which none of the sellers are willing to compensate us for. In addition, the way in which this payment was FORCED on us was unacceptable: firstly, the additional payment was to be made in cash to the property owner, and secondly, the owner gave us an ultimatum: either we pay within an hour or we leave without a refund of the deposit, otherwise 40 police cars would arrive... Of course, we quickly withdrew money from an ATM and paid, mainly to spare the children stress and unpleasant memories of their holiday. We consider such behaviour on the part of Casamundo.pl and Interhome to be unacceptable and in violation of consumer rights throughout Europe, which is why I am warning you about the bad practices of these two websites that have affected me and my friends. As I continue to fight the refusals from Casamundo.pl and Interhome, I urge you to be cautious.

Reliable source of booking offers and good service. When an unexpected availability problem occurred I received an instant call from the operator explaining the situation and offering assistance.

Everything was fine except for the lack of the "BLIK" payment option, which is very popular and secure in Poland.

Easy to search witch good filters. Fast and clearly.

Very easy site to navigate, and booking was easy.

I’m not Gary Paskin!

Good service and fast replies on my questions

Very good organization. Similar to booking

I really enyoing using Casamundo app to find accomodation for my upcoming trip to Italy. It’s easy to follow and navigate

I really like this website I'm using this third time and I'm quite happy very easy and I'm sure that my holidays will be perfect!