NOT SUITED FOR PARTY !!!
NOT SUITED FOR PARTY !!!
I hired the upper space at CAS Hall in Parsons Green, London for my 60th birthday party on Saturday 7 February 2026. Although we were told the music level has to be no higher than 80 decibels which we adhered to the staff were rude and turned the music down to 10 decibels according to my cousin who was playing the music which he does as a hobby. This ruined my whole birthday experience. A few people including myself asked the staff why was this done and they said a neighbour who has 2 children was complaining about the noise level. We were told by staff there is no soundproofing because the building is grade 1 or 2 listed. Even when speaking on the mic, my guests couldn’t hear me well. So how the hell was it allowed to be hired for a party? This venue was hired for a party hence, people and music. The venue booking stated party, the venue is not suited for party of any type. We booked and paid for the venue from 17:00-00:00. My daughter emailed them to ask if we can come at 16:30 instead, she got an email stating there was a booking before ours that finished at 17:30. She challenged this as it was an error on their part and our booking was confirmed as stated on invoice and email. I would have given ZERO stars if it was an option based on the music level. What a shambles!!! Otherwise the place was nice.
PLEASE, PLEASE, PLEASE DO NOT BOOK THIS VENUE FOR A PARTY OF ANY SORT!!! The booking was made by my daughter J Carbon
Reply from Cascharity
Dear Agnes
We are so sorry that you did not have a successful event at the halls, we do everything we can to make sure you do. I would like to explain from our side.
Jasmine didn't want to pay at the time of booking as required by the Peerspace platform you used. So for the first (and last time) I said I would pencil her reservation into our calendar and she could book and pay on Peerspace closer to the time. What I failed to notice (and she failed to tell me) was she had changed the start time of the booking so when I accepted it it clashed with the last 30 minutes of another booking. When I realised the mistake I refunded her for the hour and brought in staff to set up the hall for you so that you wouldn't be behind time.
As far as the decibels were concerned, I played the music at 80 decibels when Jasmine visited and she was happy. During the event I showed Jasmine that the noise level with the music and general noise of 60 guests was fine, but when the DJ was singing/rapping over the mic on top of the music we were at 95 decibels. Jasmine kindly asked the DJ to keep it down, which he did for about 5 minutes before turning it up again. To suggest that the noise was at 10 decibels when you have 60 guests and music playing is simply not credible.
It states in our T&Cs, FAQs and I was clear in my emails with Jasmine that the music had to be off by 11pm as we are in a residential area. However someone kept turning it back on and when the member of staff asked them not to she was told she was being rascist and she had to call me to come out to the halls at 11.30pm to manage things.
Jasmine was lovely throughout and apologised to the member of staff. In the three years since we opened we have only received great reviews on Google.