casedintime.com Reviews 95

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, consistently praising their high quality and the effective protection they offer for watches. Many people appreciate the unique designs and color choices, often leading them to purchase multiple items. The overall sentiment highlights satisfaction with the product itself. However, some customers also noted issues with the delivery service, including delayed shipments, incorrect delivery addresses, and even damaged packaging upon arrival. A few people mentioned concerns about the durability of certain product components, specifically a zipper that wasn't properly finished.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising its high quality, beautiful design,... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent product quality, describing items... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise rapid and swift delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am really impressed by the cases Produced by Case in Time, I feel my watches are safe and protected by the cases…. I now have 6 I love my 3 Time & Tide collaboration donuts and the NASA….. and I cer... See more

Rated 5 out of 5 stars

I love CASEDINTIMES products. The creativity, the quality and to top it all off, they also smash the customer experience. Swift delivery, personalised notes and an artistry to the packaging that br... See more

Rated 5 out of 5 stars

Loved all the colour choices. Cases are great for all my old watches. Communication of delivery schedule was helpful.

Rated 5 out of 5 stars

Great quality and in wonderful colours too. Always one in my tennis bag so I can safe store my watch in there while playing and then wear the watch back when done.


Company details

  1. Watch Store

Written by the company

Cased in Time are a modern online business supplying and distributing robust watch protection cases in a wide range of colours to both trade and private customers. Our cases are strong enough to protect your precious watches from crushing pressure, scratches, bumps and splashes, light enough to take anywhere. Distinctive colour-ways that match your lifestyle whilst protecting your watch inside. Trusted quality means you can buy from people who understand the true value of your watch and share your passion for watch protection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Time to get a case!

Very speedy service and a great quality product.

December 20, 2022
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Reply from casedintime.com

Thank you Ruthie for taking the time to leave us a 5 star review. We are delighted that you are highly satisfied with your purchase and our services. We would love to welcome you back in the future.

Rated 5 out of 5 stars

Great product

Great product, well made with a quick delivery even at this time of year!

December 20, 2022
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Reply from casedintime.com

Thank you Stephen for taking the time to leave us a 5 star review. We are delighted that you are highly satisfied with your purchase and our services. We would love to welcome you back in the future.

Rated 5 out of 5 stars

Best Cases on the Market

Love the guys at Cased in Time. Great service - perfect product.

I gifted about 20 of these cases. Everyone loves it. I even know of one watch that has been saved due to its case.

Thank you very much - wont be my last order 🤩.

December 19, 2022
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Reply from casedintime.com

Hi, thanks so much for your review. We'd be really keen to hear your story on the watch that was saved. If you have time, please drop us a line on contact@casedintime.com and let us know the story! All the best from the Cased in Time team.

Rated 5 out of 5 stars

Above and beyond!

After placing my order I received regular updates regarding the Royal Mail postal strikes. When it looked like my parcel wasn't going to arrive in time the company resent my order and told IF the original order turned up treat it as a gift. Now not many would do that! The new delivery arrived and was speedily wrapped for Santa. 3 days later the original order arrived. I have put this one aside and will post back after Christmas when there's no chance of a postal strike as I feel, to show appreciation, they helped me so I'll help them. I will definitely be looking forward to using this company again. Above and beyond in the whole process.

December 14, 2022
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Reply from casedintime.com

Hi Gillian, thanks so much for your lovely review. We're so pleased (and relieved) that your deliveries have arrived. Honestly, no need to post back, we'll take up the issue with the Royal Mail in the new year, but would like you to have the additional delivery for your patience. We look forward to seeing you on the site in the future. Best wishes from the team at Cased in Time.

Rated 5 out of 5 stars

Great product & great service

Great protective case that can hold a variety of different sizes. Solid construction and soft foam inserts.
Great communication from the company as well when handling delivery options due to the strikes.

December 16, 2022
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Reply from casedintime.com

Hi Ryan, thanks for taking the time to write a review, we're so pleased that you're happy with the product.

Rated 5 out of 5 stars

Will certainly be shopping with…

Will certainly be shopping with casedintime in the near future. First class customer service, there was delays with Royal Mail no fault of their own however I was kept informed all the way until the end of the process! Highly recommend and rate the product very highly.
Thanks Cased in time team much appreciated!

November 20, 2022
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Reply from casedintime.com

Hi Barri, thanks for your kind review. The Royal Mail situation was a bit of a problem, it seemed to have only affected the parcels from that particular, thankfully we seem to have sorted those now. We're grateful for your patience and hope to see you on our website in the future. Best wishes from the Cased in Time team 👍🏻

Rated 5 out of 5 stars

The package arrived quickly and in…

The package arrived quickly and in great condition. The company was quick to re ship another one due to the mail strikes without even being asked. The product looks great and has good craftsmanship and my husband should love it for Christmas.

December 4, 2022
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Reply from casedintime.com

Thanks Shawna for your lovely review. We're so pleased that you're happy with your delivery, so pleased that it reached you, eventually. Best wishes from all at Cased in Time 😀

Rated 5 out of 5 stars

First time ordering with Casedintime…

First time ordering with Casedintime and can honestly say the service has been amazing. Kept up to date with order and postage from start to finish by emails. Product is amazing. And I got a pack of free Haribo which makes it even better 😆.
If I could give more than 5* I would definitely do so.

December 16, 2022
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Reply from casedintime.com

Hi Elaine, thanks so much for your lovely review. It really makes it all worth while to receive good feedback, especially when we have been dealing with the Royal Mail issues. Much appreciated 😀

Rated 5 out of 5 stars

Excellent communication

I ordered a watch case for my husband for Christmas, I received an email to say it had been dispatched under 24 hour tracking with Royal Mail, unfortunately the strikes then hit and I heard nothing from RM. The company kept in contact (without me needing to contact them first) explaining the situation and how they were trying to look in to where my product was. Unfortunately it seemed to be AWOL so they sent another which reached me within 24 hours. They said the original may turn up and if so to keep it as a gift from them, a week or so later my original order did appear. Luckily my husband does actually have 2 watches so in the long run very helpful. The product is great but the company communication and help was excellent considering they had absolutely no control once the product had left them.

December 8, 2022
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Reply from casedintime.com

Sarah, thanks very much for taking the time to write this review. It means such a lot to us to know that our cases are being well received - eventually!!! We hope that you enjoy the cases. Thanks again from all at Cased in Time.

Rated 5 out of 5 stars

A great purchase

Fast delivery, great product and a personal hand written note within which was a lovely touch. Would definitely recommend

December 1, 2022
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Reply from casedintime.com

Hi Imran, thanks for taking the time to write a review for us, it is hugely appreciated. All the best from the team at Cased in Time

Rated 5 out of 5 stars

Good quality product and would…

Good quality product and would recommend this company.

December 10, 2022
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Reply from casedintime.com

Hi Tony, thanks for writing a review for us, as a young business these really mean a lot to us. Cheers!

Rated 5 out of 5 stars

Beautiful products with a personal…

Beautiful products with a personal touch, don’t look and further for excellent service and quality.

December 2, 2022
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Reply from casedintime.com

Hi Neil, thank you for taking the time to write a review for us. It means such a lot to know that you're happy with the product and service. Customer service is really important to us, we're going to work hard to keep the level as high as possible 😀

Rated 5 out of 5 stars

A great travel case for one watch

Having received the case, it is very well made and protects my watch perfectly in my bag whilst I travel. Would definitely recommend and will be buying another at some point.

December 9, 2022
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Reply from casedintime.com

Hi Dean, thanks for writing a review for us, we're really pleased that you're happy with the case. Safe travels!

Rated 5 out of 5 stars

The Casedintime crew

The Casedintime crew was helpful and quick about the package delivery and about sharing information.

November 24, 2022
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Reply from casedintime.com

Hi Hrvoje, thanks so much for taking the time to write a review. It is very much appreciated 👍🏻

Rated 5 out of 5 stars

Great product

Great product, fast delivery and a little thankyou note to top it off.

December 6, 2022
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Reply from casedintime.com

Hi Andrew, thanks for writing a review for us, we're so pleased that you're happy with your order. Best wishes from all the team at Cased in Time.

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly, ordered 3 as Christmas gifts and they're amazing, great quality and a personal thank you note aswell, can't thank you guys enough. ❤️

December 1, 2022
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Reply from casedintime.com

Hi Damien, I'm finally taking the time to reply to some reviews, it means such a lot to us to receive these. So pleased that you're happy with your delivery. All the best from the Cased in Time team.

Rated 5 out of 5 stars

super quick delivery

Great product and super quick delivery

November 23, 2022
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Reply from casedintime.com

Hi Rebecca, I'm a little late in replying to some of these reviews, but that doesn't make them any less significant. Thanks so much for taking the time to write, we're very happy that you're pleased with the product and service. Best wishes from all at Cased in Time

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