Caseify Reviews 18

Worst customer service ever. I have been going back-and-forth with them since June. I shipped back the cases I wanted to exchange with their warranty and they have been giving me the runaround that their production service is taking too long to produce by the time they send me the case I ordered. I’m not even gonna have this phone anymore. I emailed them again today and they said we’re so sorry this is delaying and they gave me a 20% coupon. I don’t want a coupon. I want my order. My order was over $300 so they basically stole my order amount. My first contact was with Brooke from Casetify on Jul 17, 2025, 13:18 PDT. My order is #26311666 then the new email from December had the order # 27480782. I have not idea why the order number would change. Almost 6 months later and no refund and no order has been shipped. Every time they reply to my review they state someone is helping me but they are not. Still no resolution. I doubt their production team takes 6 months for a couple of cases and a laptop case. Worst company ever. DO NOT BUY FROM THEM.

Lowed my design but not even a month of use and the design already started chipping away. Now the rubber of the case is fully detached after 6 months of use.

The phone case I ordered is pretty but it’s already scratched on the back from the MagSafe I use when driving. I’ve had the case only a month. The two big chips of paint are white. These cases are too expensive to do this.

I ordered a screen protector I applied it as per the instructions and multiple bubbles underneath it. Contacted customer support 4 times via email.

No response at all. HORRIBLE. Do not bother wasting money buying these cases or products!
No customer support at all!

After more than a month there is still no delivery and even repeated mails to customer service provides zero response. No information or updates what so ever.

I ordered a case and received the wrong case. They got me the correct case which was great. The only thing is there is noone to call. You can only email questions. Not sure I like doing that.

absolutely shocking experience i ordered a iphone 11 phone case on the 10th of december hoping it would come in time for christmas, checked the delivery status yesterday morning and it still has not been dispatched so very disappointed with my experience with caseify