CaseModa Reviews 9

TrustScore 3.5 out of 5

3.7

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Company details

Written by the company

We make beautiful and stylish phone cases for iPhone and Samsung


Contact info

3.7

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I made a mistake with my order and sent an email explaining what I’d done. The order was amended without an issue and the items dispatched quickly.

October 6, 2025
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Reply from CaseModa

Hi. Thank you so much for taking the time to leave a review. We're happy you had a positive experience with us and that you cared enough to share that here.

Rated 5 out of 5 stars

The case is fantastic

The case is fantastic, everyone loves it! Me included.
Initially my phone case didn’t arrive (delivered elsewhere) I emailed them and had a really quick response from Andy who was helpful and resent the case!! Will definitely be using again!!

September 27, 2025
Unprompted review
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Reply from CaseModa

Thank you for taking the time to leve a review. I'm glad we got your sorted and that you're happy with your new case.

Rated 5 out of 5 stars

Love my new case

Love my new case, great design. Delivery was quick too.

August 29, 2025
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Reply from CaseModa

Thank you Emily. We're so happy to love your new case. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Really great and good quality!

The phone case is great! I ordered the tough phone case and it arrived, the design was perfect and exactly the same as on the photos, and the case fits my phone perfectly. The shipping was great too and it arrived in great time. Overall I love the phone case and the design is super cute, it fits my phone perfectly and protects it really well!

September 11, 2025
Unprompted review
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Reply from CaseModa

Hi Willow. Thank you for taking the time to leave us a lovely review. WE;re really pleased that you like your case.

Rated 5 out of 5 stars

At last! A company that cares and isn't Amazon.

In an ocean of mediocre options to protect my iPhone, at last a company that provides a decent quality solution and such a choice of styles!
Prompt delivery, the case looks even better than the imagery online!
Being able to speak to a human and support a local business as apposed to more pennies to Jeff Pesos, faith in humanity restored.

September 2, 2025
Unprompted review
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Reply from CaseModa

Hi Alastair. Thank you so much for taking the time to leave a review. It means a lot to us to hear you had a good experience with us. And that you like your case. Thank you very much.

Rated 1 out of 5 stars

When case did arrive looked nothing like the images online do not buy the best seller looked nothing like what I had ordered!!

Wong case sent out! When right one arrived looked nothing like the one on the images online absolutely terrible was told to keep the wrong case when asked for refund they said oh you need to send both cases back would never recommend or buy again very unprofessional!!

August 11, 2025
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Reply from CaseModa

Hi Suria. We're sorry you didn't like your case. We offered to let you keep the first case we sent in error, while we sent you the correct case, as a goodwill gesture, along with a generous discount on any future orders. Your comments about the case you ordered were that it did not look like the website image and was not "pearly". Our website clearly describes that our cases are printed. This is also one of our bestselling designs and we have received no other complaints about it to date. It is our policy to accept all returns within 30 days if you are not happy with your purchase. You were offered this option but instead demanded to keep both cases and still receive a refund. I'm sorry but that is not our policy. You can still return the cases for a full refund. Kind Regards.

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