Cases and Clues | Award-winning Immersive Case Files Reviews 

Would be a 5 but couldn’t access the internet resources so was a bit annoying!

The game was great...lots to sort through..took us 5 hours! You also have real email adresses to email to get more info and lots of QR codes and emails, phone messages to read through. We thoroughly enjoyed it and our knowledge of Venice made it even more life like!

We played as a family, my husband, brother, daughter and I, it was a great night! It took us about 4 hours to solve it we had a really good time working everything out together. We will definitely be buying more to play again! Excellent game well done!

I’ll be honest, we bought this for Valentine’s Day and, when it came to doing it, none of the ‘tech’ elements worked because the website had crashed. We were gutted because we’d been looking forward to doing it for ages and we couldn’t experience it properly. We managed to guess by pure fluke who the suspect was. Today, I had an email offering a free case as an apology- turns out they’d not upgraded the bandwidth to cope with that many people accessing the website at once. You can’t always help things going wrong (albeit fair enough in this instance there could have been some better thought out preemptive measures) but you can control how to deal with it and I think for a small business to react how they have is a great sign. I assume everyone else in my boat has had the same email/offer and I think that shows a lot. We are really excited to have another go at a new case and enjoy the full experience.
It was good fun for the part we could do and so nice to do something different for a change that doesn’t involve the television! Assuming the website issues really are fixed, I’d 100% recommend

The game was really good itself but unfortunately we couldn't load the important bits through the online parts, took twice as long as we were waiting forever for things to load.

I completed the "till death do us part" on Valentine's day with my partner. Overall, we had a really good time and you can tell a lot of thought has gone into creating an experience where you spend quality time with your partner/friends/family...etc

Pros:
- Really Smooth ordering and delivery system
- Many good characters to get to grips with.
- Many pieces of evidence that link nicely with one another which means you can start piecing things together quite quickly.
- Some online elements that are well thought out and tie nicely in with the story.
- Our one was a good starting investigation I would say as it's not super easy but not too hard either.
- Good website to keep track of your progress.

Cons:
- it does feel like AI is being used for a number of texts which somewhat takes away from the "tailored" and "personal" experience being advertised.
- I paid a little more for replayability but it feels more like alternative endings as opposed to replayability as the evidence doesn't change as far as I'm aware.
- As many have mentioned, there were some issues with the server on the 14th but ultimately, it did not take away from us being able to enjoy the experience, it just meant it took a bit longer to load.

We would order again and probably will get a more difficult one in the future. We both think it would be great if the evidence could be separated in such a way that the case is impacted in different ways therefore ensuring replayability. We also appreciate the timely email from the company regarding the technical outage and understand that this kind of things happens but to reiterate, it did not affect our evening all that much.

This was the most amazing Valentine’s plan in a while! The clues, the codes, everything was so well thought and put together. We had the most amazing weekend thanks to this experience!!

Game itself seemed great initially but given it was marketed as a valentines day activity, after 2 hours of playing all of the online elements were not available or were down, meaning the game couldnt be completed. The company offered double reward points but this is a long way off a suitable apology - they knew how many they'd sold and to have a game dependent on online features and then those features not be available, isnt acceptable.

We played Kiss of Death for an early valentines day and it was great fun! We loved it and looking forward to doing another one in the future :)

We received them in a good time frame and we were very excited to have a night in and be detectives. We got a babysitter and got drinks and food and settled in to do it. We couldn’t access any of the online resources. It was extremely disappointing after looking forward to a night together. We don’t get to do it often and this was the only plan we made. Hopefully we will find another night soon to try again but I’m not hopefully

I never write reviews but this experience was beyond bad…..

This company advertised to me HEAVILY on social media about how perfect their game would be for valentines. So I decided to buy us a game. None of the online content worked for the whole evening. The company didn’t address it on social media despite them resharing people’s instagram stories. Instead they were deleting people’s comments and blocking people who were asking for help. It ruined our valentines and many others.

Today the company has posted a lack luster and insincere apology on Facebook. Along with a message about a ‘double points’ reward (a completely meaningless compensation)… however they also decided to send me a snide comment with it saying ‘it was literally just valentines Meg lol’. From this message it is clear they truly do not care about user’s experiences or the fact their issues ruined many people’s evenings. I have never experienced such unprofessionalism from a business and I will not be buying from them again. AVOID BUYING FROM THIS COMPANY.

Loved it, so engaging to do with family. So well written and put together. Can’t wait to do another one.

Website didn't work. Took 5 hours to complete the game, poor social media response.

Would rate 0 star if we could.
Do not use. Requires your phone for the case and then their online server was down. Now refusing a refund even though we couldn't use it properly and not as sold

Ordered the ‘kiss of death’ for a valentines day night in and after two hours of waiting for their website to work gave it up as a bad job. One of characters smartphones is loaded onto the website and non of the parts of it would load due to traffic on the website. I feel like the company should have paid to upgrade their servers to consider the increased demand. I imagine this is something that would happen on Christmas Eve/Christmas Day if you order one of their Christmas themed ones too, so probably don’t organise to solve one on those days either. I like the concept of it and if you want to try the company maybe do it on a more of a ‘non-event’ day of the year but I won’t be buying from them again as a result.

Highly disappointing, bought specifically for Valentine's day evening after seeing an advert. Have used other mystery companies before and thought we would give cases and clues a go, after going through all the evidence and having to use the online parts of the case it was clear the servers were not capable of handling such high demand. It took the fun and momentum out of the game. Tried to reach out via Facebook and left a comment on their valentine's advert, it was clear many others were also having issues due to the amount of comments. The kick in the gut was that they were still posting on Instagram and then deleted the the advert with the negative comments which shows a lack of transparency, rather than apologising and taking responsibility, tried to hide the issues

Disappointing experience and waste of money.

My partner and I tried to play this game valentines day. We read all the initial case and witness statements but the minute we had to scan qr codes the online systems would not work. We tried to persevere but could not. A total waste of my time and money.

I have logged a "ticket" with cases and clues have not responded to.

I, like many others, tried to play one of their games on Valentines Day and was hit with hours of delays for email evidence and webpages not loading. I’m sure if it wasn’t a high volume night, the game itself is ok, however, what is most disappointing is the companies response to this.

Despite it being obvious on the night there were issues, they chose to keep reposting positive stories on their instagram and deleting negative comments, only adding to people’s frustration. If they’d said they were aware of the issues and were trying to fix them, that would have gone a long way with everyone I’m sure.

The next day, again, instead of issuing a proper apology, nearly every single negative comment had been deleted on social media. I find it interesting that they are responding on trustpilot where negative reviews can’t be deleted.

These things do happen and the game content is fun, but I wouldn’t see myself purchasing anything from them again due to how they chose to respond to this issue.

website did not work, got this specifically for valentines and spent two hours on the case but could complete it due to website being down. Great marketing but no infrastructure to back it up fobbed off no option for refund and company deleting reviews that reflect this many customers had same issues.