I've really liked Casetify in the past when I had an iPhone. I didn't buy a Casetify case when I got my Samsung Z fold 7 because I saw no cases with a hinge protector. Now two broken cases later I'm b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a wide variety of cases and I know they're of high quality due to others in my circle having them. Navigating the website was a bit of a pain however as it never seemed to remember the phone... See more
I received my MagSafe phone case when expected. The MagSafe ring works perfectly, the print reproduction is excellent, and the case seems high-quality. The one thing I’m not crazy about aais that the... See more
Great products, really cool designs, is bit on the pricy side but i would rather get a product that is really durable like Castify products than getting something that isn't made that well.
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
154K reviews
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good quality
May 2, 2026
Expensive phone cases for high quality
Beautiful phone cases high price for high quality
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CASETiFY
Hello there,
Thanks for reaching out, and we’re sorry to hear that you’re frustrated by your order’s journey so far! We can see that the order order has been shipped out on Apr 23 and it is currently in transit, so your order should be with you by the middle of next week as expected. Otherwise, we will definitely follow up and assist you further.
Rest assured that we are working closely with our courier partners to ensure the goods get to you at the earliest possible, so we really appreciate your patience!
Regards,
Hermione @ CASETiFY
For the price I paid and being all…
For the price I paid and being all recycled materials I was expecting something with better quality and design. The design is way too bulky for my pixel fold, which is already bulky and the edge on the front screen was raised too high. I cannot access the slide options on the screen. The left corners by the hinge feels rough and not as nice as the rest. The print on the back is already scratched and coming off. There are cheaper and similar options in the market. I got this one cause o thought it would be worth it but not really. It will protect your phone, don't get me wrong. It's really sturdy. But everything else is a downside for me considering the price and the brand name. (Not adding a photo because the case is literally glued to my phone and doesn't even come with additional stickers for you to replace).
May 2, 2026
Unprompted review
Reply from CASETiFY
Hello there,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Hermione @ CASETiFY
I love the product but the website and…
I love the product but the website and search and filtering experience needs a lot of work. It’s hard to save cases you’ve liked in the past, it’s impossible filter by case sub types and colors, the search works terribly. Overall discovery needs to be improved. A shame because they are my favorite cases but such a pain to buy.
May 2, 2026
User interfsce
May 2, 2026
Reply from CASETiFY
Hello there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Hermione @ CASETiFY
I havent heard any update about my order
April 25, 2026
Reply from CASETiFY
Hi there,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience.
Rest assured that the order was shipped already and the tracking has been moving, so your order should be with you within the estimated timeframe that is originally indicated upon checkout on the order confirmation.
Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe.
Regards,
Hermione @ CASETiFY
Love these cases
This is my second case, only because I got a new phone. The custom case allows me to carry my loved ones with me everywhere I go. Great product!!!!
April 28, 2026
Layout is user friendly
Layout is user friendly. However the selections are varied and runs into thousands. Would be good to have a selection against the actual colour of the phone for eg if my phone is a gold color how would an orange cover look against it?
May 2, 2026
Amazing quality and wonderful results
Amazing quality and wonderful results, aswell as customer service and quick shipping. So worth the money
April 28, 2026
I am trying to get a refund for the…
I am trying to get a refund for the wrong size
case for my iPhone 14. I ordered iPhone pro
instead of plus. Your add says just call and
talk to a representative. There is no way to call a person. I just ordered the correct size.
I am a repeat customer.
May 1, 2026
Reply from CASETiFY
Hi there,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
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