Case Travel Ltd Reviews 

64
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable team for providing meticulous planning, exceptional service, and completely seamless holiday arrangements from start to finish. Travelers highlight the prompt communication, attentive support, and highly personalized recommendations that make every single trip truly unforgettable and special. However, some people mentioned that even when unexpected travel delays and flight disruptions occurred, they were handled efficiently and reassuringly by the dedicated staff. Many reviewers also deeply appreciate the gorgeous accommodations, perfect locations, and extremely smooth private transfers, ensuring a completely relaxing and worry-free adventure abroad.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful and consistently... See more

Service

People report positive experiences with service, frequently praising the meticulous planning, attention to... See more

Holidays

Users describe positive interactions with holidays, highlighting seamless planning, personalized service, and... See more

Location

Customers had positive experiences with location, frequently praising the great positioning and central... See more

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers frequently praising the detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danielle and all of the team at Case travel suggested a stay at the very beautiful Ikos Aria and it did not disappoint. It was exactly what we needed. Sue arranged all of our restaurant bookings, of... See more

Company replied

Rated 5 out of 5 stars

Danielle and her team are outstanding. They are always available, extremely helpful and go above and beyond to make everything as smooth as possible. We had last minute changes and they were happy t... See more

Company replied

Rated 5 out of 5 stars

Dannie helped this holiday a once in a lifetime trip and we cannot thank her enough. She was able to accommodate our budget while still giving us an amazing trip! She was a star in reaching out to hot... See more

Company replied

Rated 5 out of 5 stars

We have just had a fabulous time away in Canada including a few days at the F1 Grand Prix. Our holiday was seamless from start to finish. Taxis, flights, trains, multiple cities, tickets, trips and a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Case Travel is dedicated to redefining luxury in travel by focusing on what truly matters—providing our clients with the luxury of time, peace of mind, and personalised service. We believe that luxury isn’t just about five-star hotels or extravagant destinations; it’s about the ease and confidence that comes from knowing your holiday is expertly managed by professionals who understand your unique needs and desires. Our mission is to create bespoke travel experiences that allow our clients to fully enjoy their journeys without the stress of planning. Whether it's a relaxing beach getaway, a cultural exploration, or a family adventure, every trip we design is tailored to ensure a seamless, worry-free experience. Luxury is not just about where you go, but how effortlessly you get there.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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4.8

All reviews

(64)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Last minute holiday…

I was looking for a last minute holiday for 4 nights to take my 14 year old granddaughter.
@casetravel found the perfect place in Menorca all inclusive and a local flight from Bournemouth.
I booked it on the Monday and we were sat by a lovely pool by lunchtime on Wednesday, no hassle all went smoothly.
Thank you @casetravel cannot recommend you enough.

August 6, 2025
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you for the lovely review, we are so pleased you had a lovely time away, look forward to booking many more trips for you in the future xx

Rated 4 out of 5 stars

A Personalized One-Stop-Shop Service

I really appreciate the great efforts to identify the final holiday choice for us. This is definitely the strength of Case Travel, and why I would recommend them. The preparatory communications are also excellent.

June 30, 2025
Unprompted review
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Reply from Case Travel Ltd

My apologies for not thanking you for this review, it means so much to all of us at Case Travel when our customers enjoy their holidays.

Rated 5 out of 5 stars

A fabulous personalised travel…

A fabulous personalised travel experience from start to finish. I cannot recommend highly enough. Danielle was patient with all my queries and ideas and created a truly memorable and magical holiday experience for my family and I. We would always book through them in future.

July 8, 2025
Unprompted review
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Reply from Case Travel Ltd

Thank you so much for your lovely feedback Vicky, I am so pleased that you and your family had a wonderful time and made some magical memories.

Rated 5 out of 5 stars

Ally and her team made it easy and…

Ally and her team made it easy and stress free to book a great holiday to Sorrento for the four of us. Case Travel added extras we wanted, for example, private transfer from the airport to the hotel. Checked prior to us booking, the hotel, facilities and area etc met our wishes for our super break away. They are the best!

June 6, 2025
Unprompted review
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Reply from Case Travel Ltd

Thank you so much Debbie for your amazing review, so pleased you had lovely time in Sorrento.

Rated 5 out of 5 stars

This is the first time we have used…

This is the first time we have used Case travel and we will definitely be using them for future holidays. Danielle, Ally and Sue were really helpful and professional throughout the booking process and whilst we were away, sorting everything so we were not in the least bit stressed. Thank you.

June 1, 2025
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you so much for your kind words and for choosing Case Travel for your holiday! We're thrilled to hear that your first experience with us was so positive. We truly appreciate your trust in us and look forward to helping you plan many more wonderful holidays in the future!

Rated 5 out of 5 stars

Exceptional service as always

Exceptional service as always, takes away all the hassle of travelling and great to know you are there if we need you, thank you

June 6, 2025
Unprompted review
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Reply from Case Travel Ltd

You are more than welcome. Thank you for taking the time to leave a review for Case Travel, it means a lot.

Rated 5 out of 5 stars

Amazing hotels and service

We have booked a number of trips with Ally and her team .
You have the comfort of knowing they are there to solve any hiccups and always show professionalism and passion for your trip.
In particular the hotels they find are real gems.
Thank you for making our trips run smoothly and for some unforgettable holiday memories.

April 24, 2025
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you Elaine, so pleased that you had a lovely holiday x

Rated 5 out of 5 stars

Holiday of a lifetime

Ally was suggested to us by our neighbours when we were looking to holiday in New Zealand. We simply told her that we wanted to go for five weeks, have a two day stopover in Singapore and wanted to "see and do everything in New Zealand that we ought not to miss". She produced a 42 page itinerary and, over a couple of months, we changed flights and added a few extra nights, all of which was dealt with brilliantly. Communication was superb throughout.

The holiday itself turned out to be flawless. Every flight, trip, connection, accommodation, car hire; everything went without hitch and gave us, quite simply, the "adventure" of a lifetime. Would not hesitate to recommend Ally and she is already helping us to plan our next trip.

January 22, 2025
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thanks Phil for this amazing review, we are so pleased that you had the most amazing time in New Zealand and cannot wait to plan the next trip for you.

Rated 5 out of 5 stars

Outstanding

Case Travel listened to what was require for our holiday and produced an excellent package for us taking into account our requirements for our holiday, budget etc. But they produced an itinerary which was planned perfectly for us, and one we certainly couldn't have found ourselves. Outstanding. Thank you Case Travel for a brilliant holiday.

February 24, 2025
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you, it is always a pleasure to work with you, we are so pleased you had a wonderful holiday.

Rated 5 out of 5 stars

Ally did a fabulous job for us with our…

Ally did a fabulous job for us with our trip to Australia and New Zealand earlier this year, and has come up with another great itinerary for our trip to Singapore and Japan next year.
Highly recommended.

October 24, 2024
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you for your amazing review Max, not long to go now to your wonderful trip.

Rated 5 out of 5 stars

Best Travel Counsellor

Without doubt the best travel counsellor I have used. From first contact through to booking Ally has been extremely supportive and helpful providing information and advice as my wife and I explored options for our trip; which was primarily to see our daughter in Australia but with visits to Japan on the way out and Hong Kong on the return. I had attempted to it myself but it transpired a multi stop off trip is not easy to arrange so my recommendation to anyone planning a multi stop trip is to not to bother attempting it yourself and go straight to Ally. Even if planning a single stop trip in the future I will explore options first with Ally.

September 20, 2024
Unprompted review
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Reply from Case Travel Ltd

Thank you so much Kevin, the pleasure has been all mine.

Rated 5 out of 5 stars

Just booked our second trip with Ally

Just booked our second trip with Ally. I love the fact I give my wish list and budget which results in a couple of options for my trip. Perfect service!

September 24, 2024
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you Julie, your review is very much appreciated.

Rated 5 out of 5 stars

Stress free holiday

What we love about using Ally, is how easy it is! We tell her where we want to go and she’ll come up with different options. She has a lot of knowledge, so can (and has!) prevented mistakes being made. We’ve just come back from Athens & Milos and it was so smooth and worry free. Another brilliant holiday organised by Ally

September 17, 2024
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you so much for taking the time to post a review, this is very much appreciated.

Rated 5 out of 5 stars

Professional service with the personal touch.

Ally is the ultimate professional when it comes to arranging the perfect holiday. We have used Ally many times and we are never disappointed. Whatever and wherever we ask Ally has developed exciting and personalised itineraries across the world. We have recommended Ally many times to family and friends. Perfect!

August 29, 2024
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you Nicky for your lovely review, very much appreciated.

Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless, An Amazing Family holiday booked through Case Travel Ltd, so many lovely special touches.
Effectless for us travelling!!

August 18, 2024
Unprompted review
Case Travel Ltd logo

Reply from Case Travel Ltd

Thank you for leaving a review. So pleased you had a lovely holiday.

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