Cash App Reviews 27,514

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and efficiency for managing finances, including sending and receiving money, and appreciate its user-friendly interface. Many consumers find the payment process straightforward and quick, often noting the convenience of direct deposits and the ability to borrow funds when needed. People also value the various discounts and offers available, which help them save money on purchases, and praise the positive impact on their financial security. However, some customers also noted issues with account security, reporting unusual account activity and difficulties with resolution processes. A few other people also felt that the company's policies regarding personal funds were restrictive, particularly concerning withdrawal limits. Additionally, some reviewers experienced unexpected account closures or reductions in overdraft limits, leading to frustration and a lack of transparency.

What people talk about most

Application

Clients share positive opinions on the app, with many praising its convenience for daily finances, sending... See more

Payment

Reviewers mention positive feedback about payment, highlighting its ease and convenience for various... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Discount

People report positive experiences with discounts and savings. Many reviewers appreciate the regular deals,... See more

Price

Consumers find price to be positive. Many reviewers appreciate the ability to save money, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had a really great experience using Cash App. It’s honestly made managing my money so much easier compared to dealing with a traditional bank. Everything is straightforward, quick, and super user... See more

Company replied

Rated 5 out of 5 stars

I didn’t know about the offers until our host at Too Golf informed me to click on it and it saved me $20 off my total at Top Golf. The experience was Fun and my family and I will definitely use look f... See more

Company replied

Rated 5 out of 5 stars

I've had cash app as my primary checking for 5 years now and it has come such a long way. Between the free overdraft coverage (w/direct deposit) and their "borrow" function CashApp has given me a sens... See more

Company replied

Rated 5 out of 5 stars

Cash app is the easiest fastest way to receive your funds through someone else or having your bank set up with them. They are just the best! Direct deposit is easy and fast getting money from one pers... See more

Company replied


Company details

  1. Money Transfer Service
  2. Financial Consultant

Information provided by various external sources

Instantly send money between friends or accept card payments for your business. Cash out to your bank instantly.


Contact info

  • Market Street 1455, 94103, San Francisco, United States

  • cash.app

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Rated 3 out of 5 stars

What experience?

March 24, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey Danny, we want to make sure we understand what you're referring to. Feel free to reach out to our team, so we can review this with you: https://help.cash.app/3OdsbO9.

Rated 5 out of 5 stars

Very simple to navigate

Very simple to navigate

April 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

We love hearing this, Leticia. Thanks so much for the kind review. If you need us, feel free to reach out to us here: https://help.cash.app/3128. We’ll be glad to help.

Rated 5 out of 5 stars

Absolutely love Cash App it has many…

Absolutely love Cash App it has many features that help make financial decisions easier

April 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Liv, we are so glad to hear you are loving Cash App and its features, and we appreciate you taking the time to let us know it helps you make financial decisions easier. If there is anything we can ever do to keep things running smoothly for you, we are just a message away: https://help.cash.app/3128.

Rated 5 out of 5 stars

Love the app

Love the app

April 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

We're happy to hear that you love Cash App, Adelaida. If you have any questions or need any assistance, please don't hesitate to reach out through any of these channels: https://help.cash.app/3128.

Rated 1 out of 5 stars

I have been using cash app for while I…

I have been using cash app for while I have invited friends been ripped out of money for inviting my friends I only really use my cash app for the borrow money witch I borrow and pay back every time on time and now they have decreased my borrow limit that I have worked so hard to build up because I didn't spend enough money on my cash app yet like I said my bill is always paid on time it's more and more stipulations and more and more of do this spend this or else we will decrease your limit even if you pay on time that don't matter do more and more and more or else I used to love cash app but I'm really starting to hate it also you call customer service they say we will transfer you over to the borrow team when being transferred it hangs up on you I called five times just to finally have someone say they can email the borrow team and they will get back with you whenever they feel ask to speak to a manager I'll let you speak with a manager but they won't do anything I ain't doing so nope not transferring you to a manager this is crazy do better cash app if someone pays their borrow bills on time stop trying to come up with every and any new way to decrease their limit

April 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Crystal, we understand how important it is for you to have answers about the invite program and the Borrow limits, on the other hand you may not have received the assistance you were expecting in the past, but we’d like to turn this experience around. Our invite program is meant to be rewarding for those inviting their friends, and for new customers who sign up using your code. With that said, please write in again, and we'll take a look right away: https://help.cash.app/4s8HyW8.

Rated 4 out of 5 stars

Good so far I like the investment part…

Good so far I like the investment part I’m learning

April 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thanks for your review, Kristi! We are glad that you are enjoying Cash App, but if you have any questions in the future, feel free to reach out to us directly at help.cash.app/contact.

Rated 4 out of 5 stars

Cashapp has been nice

Cashapp has been nice, the problem is that it make spending money a bit too easy. not something that is the Apps fault or can even be fixed, looking at number just lowers impulse control.

March 31, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey there, we appreciate your review, thanks for sharing this with us! If you need assistance, you can contact us directly with this link: https://help.cash.app/3128.

Rated 5 out of 5 stars

It was great and had a great value…

It was great and had a great value thank you

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Miguel, this is so nice to hear! Thank you for taking the time to leave this review. We hope you never need it, but always feel comfortable using this link to get in touch with us if you ever require assistance: https://help.cash.app/3128.

Rated 5 out of 5 stars

awesome

Easy to use. Very good offers.

March 11, 2026
Unprompted review
Cash App logo

Reply from Cash App

Jessica, we're glad you find Cash App easy to use and like the Offers. If you have any questions or require assistance, please contact us through any of the following channels: https://help.cash.app/3128.

Rated 5 out of 5 stars

Great system

Great system

March 31, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for sharing this review, Luke. In case you ever need us, please don't hesitate to reach out to us here: https://help.cash.app/4bSNWKU.

Rated 1 out of 5 stars

My wife sent me $150 on cash app and I…

My wife sent me $150 on cash app and I never got it. So I look at my account and noticed some strange activity with some people's I don't know. My wife sent the money on the March 21 it never hit my account and on Sunday 22 I noticed Zilda and $MzHondrica names on my account page for money transactions. So I call and do a dispute a few days later the dispute was denied. So I call and do appeal waiting now to see what the outcome of the appeal will be. If they look at my account they will see that the money never went into my account.

March 21, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Dexter, we understand how important it is for you to receive answers about your $150 payment, and we hear you haven't received the assistance you were expecting with your dispute claim. For this reason, we kindly invite you to reach us here: https://help.cash.app/3128, that way we can take another look and take a deep care of any situation that you may be facing.

Rated 5 out of 5 stars

Love it been with them since 2018 has…

Love it been with them since 2018 has only improved the way they help people live paycheck to paycheck better than any other bank. The small loans help out sometimes you fall back on bells and they have picked me up.

March 31, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for providing this high praise, Juan. It is amazing to see that you are loving Cash App. If there is anything we can ever assist you with, please let us know: https://help.cash.app/419fgQb.

Rated 5 out of 5 stars

You all make everything easy to do.

You all make everything easy to understand and convenient to navigate through the app.

March 31, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey Venita, thanks for taking the time to share your experience with us. We're happy to know that you find us easy. Our team would be glad to assist you anytime, Feel free to reach out here: https://help.cash.app/4uZJMtq.

Rated 5 out of 5 stars

Always have had great things from cash…

Always have had great things from cash app

March 31, 2026
Unprompted review
Cash App logo

Reply from Cash App

It's great news that you're having a positive experience with the app, Caitlynn, and we really appreciate you taking the time to leave us a review! If you require any help, we are here to assist you at: https://help.cash.app/3128.

Rated 5 out of 5 stars

It's a awesome app I enjoy using it for…

It's a awesome app I enjoy using it for my bank direct deposit hits every Wednesday at the same time I know when I get my money I recommend this app for all

Wesley Thomas

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Wesley, we sincerely appreciate the time that you take to share your review. It's great to know that you enjoy using the app and recommend it. If you require our assistance at any point, please don't hesitate to reach out to us at: https://help.cash.app/3128.

Rated 5 out of 5 stars

Great

Great
Get this app

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi Angel, thank you for this great rating! We are so happy to hear that you are having a great experience with Cash App. If you ever need our assistance, just message us here: https://help.cash.app/3128.

Rated 4 out of 5 stars

User friendly

User friendly, many options offered.

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

We're glad to hear you find us user-friendly, Kaysee. Thanks for the kind post. If you have questions or need help, you can reach out through our contact options here: https://help.cash.app/3128.

Rated 1 out of 5 stars

RUN. Do not download!

I'm writing this review in the hopes of saving even ONE person from downloading this pathetic app. If you ever have a single issue, they will not help you. Their customer service is abysmal and robotic and their templated answers are full of lies - like when you're supposed to hear back from someone or telling you to reply to an email even though they've closed the email thread so it won't go through to anyone. You'll get stuck on a hamster wheel of horrible non-existent support for months and if you do actually get through to a human that's higher up, they have zero desire to truly help you or make things right. Do yourself a favor and go with ANY other peer-to-peer payment service.

Edit: In response to the reply, Cash App has had MULTIPLE chances to make this right and has let this issue drag out for months now. I have submitted multiple disputes, multiple complaints, and I keep hitting the same wall every time because no one ACTUALLY cares about helping and solving this the right way. So thanks but no thanks on getting sucked back into the useless merry-go-round.

March 29, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey there, we understand you may not have received the assistance you were expecting in the past, but we’d like to turn this experience around. Please reach us out, so we can have a second chance to provide support: https://help.cash.app/3QaviXC.

Rated 2 out of 5 stars

After years being with cash app

After years being with cash app, they cut my overdraft in half. Same job for over 10 years, so I'm not sure why. Still have $500 loan and after pay credit line as well.
Also, 2 day early paycheck isn't accurate. My coworkers with Netspend and other digital banks get paid on Wed. I get paid Thursday evening at but usually Friday morning. Payday is Friday.

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

We understand how important it is for you to have answers about your Overdraft limits, Brian, and direct deposit times, and would like to shed some light on the current situation.The timing of your deposit depends on when the depositor submitted it to their bank. Funds are usually available within 1-3 business days after they are sent by the depositor. In rare instances, it can take up to 5 business days for a deposit to become available. In most cases, we release these funds on the day Cash App receives the payment file, which can be up to two days earlier than many other banks. On the other hand, we would like to give you more information, please contact us here: https://help.cash.app/4dPiqA4.

Rated 5 out of 5 stars

Fast easy way to transfer money and…

Fast easy way to transfer money and send it

March 30, 2026
Unprompted review
Cash App logo

Reply from Cash App

Tshawna, we're glad you find Cash App fast and an easy way to send and transfer money. If you have any questions or require assistance, please contact us through any of the following channels: https://help.cash.app/3128.

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