Cashco Financial Reviews 1,430

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers had a great experience with this company. Many customers appreciate the helpfulness and understanding of the staff, often highlighting excellent customer service and quick responses when they are able to connect with a representative. People have found the process of obtaining loans to be easy and efficient, especially for short-term needs, and value the support received during difficult times. However, some customers also noted significant issues with communication, including unreturned calls and emails, and difficulty reaching a human representative. There are concerns about changes in lending criteria leading to denials for long-term clients, and reports of payment discrepancies impacting credit scores, causing frustration and disappointment.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many expressing significant frustration regarding... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing significant frustration over the... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising excellent... See more

Customer service

Users describe negative interactions with customer service, with many reporting very poor or unsatisfactory... See more

Response time

Consumers find response times to be consistently negative, with many reporting that calls and emails often go... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. #17 of 20 best companies in Non-Bank Financial Service
  2. #18 of 19 best companies in Financial Consultant
  3. #12 of 14 best companies in Financial Institution
  4. #16 of 16 best companies in Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very deceptive and dishonest

I was told that if I paid my loan that getting a small loan would be no problem, but apparently it's just hogwash. They have not bothered responding to the BBB nor have they provided the documents showing my loan was paid in full.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Marcilina, and it's gotten even worse since Trustpilot has admitted their bias and partnership with Cashco and not posting my review despite the fact that there are hundreds of reviews on this site naming people.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

GARBAGE

What a joke you fill out the application, everything seems ok. Then you get no response. NOTHING. Go somewhere else these people are garbage.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience!

What happened to the once amazing service?! I reached out at 10am, heard nothing until 1:30pm after numerous calls, finally sent the banking link & now nothing again! Given direct number to contact & even after many texts/calls...nothing! The last time that I went through all of this, I was told that there was any issue on their end with deposits & I waited 7 hrs! I would never suggest Cashco Financial with the current way that they do business.

August 16, 2025
Unprompted review
Rated 4 out of 5 stars

I went to check reviews before I…

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She was very polite. Not only did I get a loan with a Not so great credit rating, but she gave me her private number in case of any problem. Very happy and I'm not just a bot but a real person. Lol

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Not a good experience

Not a good experience ! The overall process with pay is not great and not in the same classification with TREATY ,

Advance solution and good pay .

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DO NOT!!!

DO NOT DO NOT!!!! SCAM!!!!!

I am a mother of three, and like many others, I trusted this service based on the positive reviews. Unfortunately, the moment I entered my information, my personal data was stolen.
When I attempted to log in to confirm my bank details, I was locked out. Initially, I assumed it was a technical glitch on the bank’s side, but it was not. Shortly after, I received a notification that my password and PIN had been changed, and an attempt was made to withdraw money from my account.
Thankfully, my bank acted quickly and blocked the fraudulent activity within minutes of my call. I will be notifying the police and local news outlets to help warn others about this scam.

July 23, 2025
Unprompted review
Cashco Financial logo

Reply from Cashco Financial

Hi Teaghan,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Your security and trust are our top priorities, and we take allegations of fraud very seriously.

Please know that we have strict security measures in place to protect our customers’ information. We would like to investigate this matter further with you directly to ensure your concerns are fully addressed and to help clarify what may have occurred.

Could you please contact our support team at 1-855-525-3410 so we can assist you immediately? We want to work with you to resolve this and help prevent any similar issues for others.

Thank you for your feedback.

Best regards,
Cashco Care Team

Rated 5 out of 5 stars

Arafo helped me to get a loan

Arafo helped me to get a loan. I was hesitant but she made everything workout. Nice and easily
Thank you for helping in a pinch when I needed it

July 23, 2025
Unprompted review
Cashco Financial logo

Reply from Cashco Financial

Thank you so much for sharing your experience! We’re thrilled to hear that Arafo was able to support you when you needed it most. Helping our clients feel confident and cared for is what we’re all about!

Rated 1 out of 5 stars

ONE VERY DISSATISFIED CUDTOMER…

I had been dealing with this company for about a year now. Always paid back my payday loans in full and on time. Always had issues with their customer service being very slow however, my last experience was absolutely terrible! I paid back my payday loan and right away tried to re-loan. I filled out the application on line and when I did not hear back from anyone, I decided to call. The agent advised that she was going to send me over the account verification.. I explained that “Flicks” does not work for me so the usually send Envrite. She said, that they don’t use that anymore and proceeded to tell me that it was because of my bad credit. My credit had improved over the past year, so I was very surprised to hear her comment. Also, it states all over the website that there is no credit check when applying for a payday loan. So why were they looking at my credit???I have never missed paying my payday loan back and was very insulted by her comments. I asked her to have a manager call me ASAP. That was days ago and I have heard nothing. However someone did manage to send me the Envrite Link to verify my banking. This was days ago and I have still not heard from anyone. I sent an e-mail explaining the situation.and that also was never acknowledged. I am extremely upset about this especially after being a loyal customer for so long. The advisor I spoke with both times was Hurita. When I asked to speak with a manager once again, she told me that there was no manager in the office and that speaking with them would not make any difference. If a company is open on Saturday, there should be a manager there to handle any issues that may arise. I would think twice about dealing with this company as they are very unprofessional and their customer service people need further training.
Lynn

July 12, 2025
Unprompted review
Cashco Financial logo

Reply from Cashco Financial

Hi Lynn,

Thank you for taking the time to share your experience—and first, we want to sincerely apologize. It’s clear we didn’t meet the standard of service you deserve, especially as a loyal customer who has always repaid on time. That’s not acceptable, and we’re truly sorry for the frustration and confusion this caused.

Your feedback about communication delays, the handling of your re-loan request, and the way your concerns were addressed (or not addressed) by our team is being taken very seriously. We’re especially concerned about the comment made regarding your credit and the delay in managerial follow-up. We understand how upsetting that must have been.

Thank you again for your honesty. We’re committed to improving and appreciate you helping us do that.

Warm regards,
Cashco

Rated 1 out of 5 stars

Had had a few loans with them actually…

Had had a few loans with them actually paid off a $5000.00 flex loan in Jan early. Credit has improved. declined with a hard hit I had asked what you needed for a credit score said not based on that I wanted to know because if score was below required would not have tried and had the hit.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

They said no credit check on payday…

They said no credit check on payday loan but they still decline me. I borrow many times with them already and paid on time before but then one time I did pay my balance and want to reborrow again but they said they can’t approve the loan because the situation of my credit. It’s unfair when I already paid all the balance they said that, even though you’re a regular client. I gave them all I had I ended up getting nothing.☹️😭

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Stuck in 1950

They will not approve you if you are self-employed, even if you own your home outright. And if you do gig work? Good luck! Apparently, they are stuck in the 1950's where everyone needs a 9-5 job. They clearly haven't caught up with the times.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Beware if you have a bankruptcy on your…

Beware if you have a bankruptcy on your credit report, you can’t get a loan including payday. I tried applying for one yesterday. Even though I’m a regular client & made payments on time, they changed the policy as of three weeks ago. Plus, they take forever to get in contact by email or phone call. Never trusting them again…

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Got a payday loan to build my credit rating. I didn't need the loan, it sat in my account until it was due. I get an email that my bank denied the payment. I transferred the amount due and checked my info on the cashco app to make sure banking info was correct. It was. Now they want to charge an extra $20. for NSF. Thanks Cashco for helping me mess up my already bad credit rating.

June 2, 2025
Unprompted review
Rated 2 out of 5 stars

I have gotten a few loans from them

I have gotten a few loans from them . I have tried to find out about my last loan and nothing I've called and never received with the cash from it or no explanation. I have attempted to find out what is going on. Once I had to send in my bank statement. Then I have called again to find out what is going on when I was approved but no fund please make it make sense

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

email

no body emails me back left about 3 emails nothing still

May 29, 2025
Unprompted review

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