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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often highlighting same-day fund transfers and quick application processes. Many found the repayment process simple and appreciated the clear explanation of terms, with no hidden fees. The customer service and staff are frequently described as helpful, friendly, and understanding, especially when dealing with difficult financial situations or late payments. However, some customers also noted issues with the application process, mentioning requests for extensive documentation and a less streamlined, more manual approach than expected. A few reviewers expressed dissatisfaction with the customer service, citing rude interactions or ignored requests for repayment extensions. Additionally, some people were confused by the repayment structure or were unexpectedly rejected for subsequent loans despite a good payment history.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the efficiency and speed of the... See more

Payment

Users describe positive interactions with payment, highlighting the ease of application, fast... See more

User experience

Clients share positive opinions on user experience, consistently describing the application process as easy,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising its efficiency, speed, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers describe the staff as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service! So quick and funds transfer same day!They helped me when others didn't! I've been using their services since last year, they've never let me down, even though my credit s... See more

Company replied

Rated 5 out of 5 stars

Am so grateful that cashfloat helped me out after other companies wouldnt. Easy to apply for superfast payout and everything was explained in full so no nasty surprise hidden fees or charges. Would hi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. I needed funds at short notice, contacted these guys again, as I’ve used them in the past. Another straightforward experience. Applied Mon evening and had to provide a few more detail... See more

Company replied

Rated 5 out of 5 stars

The repayment process was simple and the application process was quick and easy. The only recommendation I would make is to allow people to take smaller loans than the standard £250 being as this is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Loan Agency

Written by the company

Our loan application process is available 24/7 through our secure website. We strongly recommend taking your time when completing the form - accurate and complete applications are much easier to process and more likely to be approved. We’ve worked hard to make the online application as simple and user-friendly as possible, so you can apply quickly and confidently. Our UK-based support team is here to assist you at every step of the way. If you need any guidance or have questions, please don’t hesitate to reach out on 0203 757 1933.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, and easy to apply all done in an hour

Cashfloat loans was very fast at processing and paying out everything was dealt with more or less within 1 hour definitely recommend

September 21, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Lee,

Thank you for your great review!

We’re so pleased to hear your payday loan was processed and paid out so quickly. It’s fantastic to know you’d recommend us.

All the best,
The Cashfloat Team

Rated 3 out of 5 stars

I have been approved in principle and i…

I have been approved in principle and i have signed everything. It now says I will hear from the underwriters in a couple of hours. This was early this morning but I haven’t received any communication since. Can I have an update please.
Will update review once I hear the latest

September 21, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi there,

Thank you for your review.

Once an application is approved in principle it must still go through final underwriting checks before a loan can be released. These checks are essential to ensure responsible and compliant lending.

We’re sorry if the wait has been longer than you expected and we appreciate your patience.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very easy application and issued funds…

Very easy application and issued funds straight into my bank account within a few hours.

September 19, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Naomi,

Thank you for your kind words!

We’re glad the application was straightforward and that the funds reached your account within a few hours. We’re happy we could lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helped me the loan I had to pay my bills.

Very easy to get small loan to pay bills or whatever reason.

September 19, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Esmatullah,

Thank you for taking the time to leave us a review.

We’re pleased we could provide you with a small short term loan to help with your bills.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick process and came through for me…

Quick process and came through for me just when I thought no one else would. Excellent experience thank you.

September 16, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi there,

Thank you for your great review!

We’re glad we could come through for you when you felt no one else would. That’s exactly what our payday loans are here for in emergencies.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Easy and straight forward

September 16, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Emely,

Thank you for your feedback.

We’re glad to hear you found the application process simple and straightforward.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very quick and very polite

Very quick and very polite

September 15, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for your review!

We’re glad you found the service quick and polite.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

The service was outstanding the process…

The service was outstanding the process was simple and easy and there were no issues at all through the whole time I was dealing with cash float. Definitely recommend

September 15, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi John,

Thank you for your detailed review!

We’re delighted you found the process simple, easy, and issue free. That’s exactly the standard we aim for with every payday loan.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Brilliant

Was very quick NO FUSS and very gratefull.for there service

September 14, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Steven,

Thank you for your kind words!

We’re really glad we could help you quickly and without any fuss.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick easy and no hassle

Quick easy and no hassle, huge help in what I thought would be a tough situation.

September 9, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi KB,

Thank you for taking the time to leave us a review.

We’re glad you found the process quick, easy, and stress free.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

When you need it now

Excellent service and response. It is very easy to navigate the process. Would definitely recommend Cashfloat when I needed it most .

September 9, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Darren,

Thank you for your kind review!

We’re pleased we could provide fast and simple support with your short term loan when you needed it most.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

The company reviewed my circumstances…

The company reviewed my circumstances and was able to help me on a short term basis. Very friendly.

September 8, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Mr Sankey,

Thank you for your feedback.

We’re glad we could review your circumstances and provide short term help. It’s great to hear you found our team friendly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Excellent customer service

Fast efficient and excellent customer service

September 4, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Christopher,

Thank you for your great review.

We’re really glad to hear you found our service fast, efficient, and customer focused!

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Had 2 loans with them

Had 2 loans with them, paid in time, even settled last one early, was great, but....been declined on 3rd one. Not good

September 5, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Aleks,

Thank you for leaving us a review.

We understand it can be frustrating to be declined after repaying previous loans on time, and we’re sorry we couldn’t help on this occasion. Please rest assured that early or successful repayment has no negative impact on future applications.

Every payday loan application is assessed individually based on the most up-to-date information available at the time, so while approval can’t be guaranteed, you are always welcome to try again in the future.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

This is a company that offers help when…

This is a company that offers help when it's required for you to feel you again with a little bit of cashflow in your pocket but will do it where it's affordable,They will never give an amount knowing it's going to put the customer under more stress due to giving loan but not viable affordable,Also Wil only allow a loan one at a time,All your personal file with them is easy accessable,easy to follow with full loan statement available free.welldone to all at cashfloat.

September 3, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Darren,

Thank you so much for your thoughtful and detailed review!

We’re delighted to hear that you value the affordability of our loans and the clarity of your online account. Supporting customers in a way that feels responsible and stress free is exactly what we aim for.

Your kind words mean a lot to us, and we’ll be sure to share your feedback with our teams!

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Staff very well spoken and make thinks…

Staff very well spoken and make thinks clear to you on the phone say what's happening and done very quick

September 3, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Raymond,

Thank you for your review!

We’re glad you found our staff clear and professional, and that the process was handled quickly.

We look forward to lending you a helping hand again in the future, should you need it again.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Okay Good nice

Okay Good nice

September 2, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Chi,

Thank you for your feedback!

We’re pleased you had a good experience with us.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Not best I have take out loan last week…

Not best I have take out loan last week paid back in one week apply for the second and been rejected

September 2, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi there,

Thank you for taking the time to share your experience.

We understand it can be disappointing to be declined after repaying a previous loan. Please rest assured that repaying early or on time has no negative effect on future applications.

Each new application is assessed individually based on the most up-to-date information available, and approval can’t be guaranteed.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

It’s got to be the worse loan company

It’s got to be the worse loan company. I’ve taken two loans out previously without a problem and paid off. When I try a year later they kept me waiting all day for approval. It’s supposed to be quick and simple, but no, it’s done the very old fashioned way manually!! Don’t even bother trying. It’s pathetic!

September 1, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Marie,

Thank you for taking the time to write us a review.

We are sorry that your recent experience did not meet your expectations, especially after you had smooth loans with us in the past. We understand how important speed and reliability are, and we know how frustrating it can feel when the process takes longer than expected.

Although our aim is always to provide a quick and simple payday loan service, every application still needs to go through final underwriting checks before approval. These checks are not about making things difficult but about making sure we lend responsibly and in line with regulations.

Please also note that during the summer months applications can sometimes take a little longer to process, as underwriting teams may be working with reduced staffing. We do our best to keep things moving quickly, but we appreciate your patience during these periods.

Your feedback is really valuable, and we will share it with our team to improve both the speed of our processes and the clarity of our communication.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very quick decision I had an emergency…

Very quick decision I had an emergency expense and was helped very quickly by the team.
Thank you

September 1, 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Lisa,

Thank you for your kind review!

We are so pleased we could help with your emergency expense and provide a quick short term loan when you needed it most.

All the best,
The Cashfloat Team

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