CashForUsedLaptop.com Reviews 

361
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great way to recoup some of the investment you spent on your unused hardware. This was such a pleasant experience. They were extremely transparent with the analysis of my hardware, and payment was p... See more

Rated 1 out of 5 stars

I sent them a brand new laptop because I was gifted another one (was in college) and needed the money. I shipped it to them and took pictures of the laptop to show how brand new it was. They advised... See more

Rated 5 out of 5 stars

Easy, straightforward process. You answer a few questions, they send you the shipping label, and upon receipt, they give you an updated final offer, based on their techs' examination of the laptop. On... See more

Rated 5 out of 5 stars

Overall pretty happy. I was offered less than what I was quoted after they looked at my laptop, but they explained in detail the reason for the lower offer. They were friendly and efficient in proce... See more

Company details

  1. Used Computer Store

Written by the company

CashForUsedLaptop.com is a favorite stop for selling your used laptop for cash. You sell your laptop of whichever brand, Dell, HP, Lenovo, Apple, and get cash in matter of hours.


Contact info

3.7

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(361)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I sent two laptops in with hard drive…

I sent two laptops in with hard drive issues, was quoted a fair price, but was told there was nothing they could do with them, and recycled them and gave me nothing. I complain for a month and was now told to send a label for them to be returned. So, which is it? Was given a dead line as well. End of business the next day. I don't have access to these resources. Unethical, and unfair business practices.

March 6, 2025
Unprompted review
CashForUsedLaptop.com logo

Reply from CashForUsedLaptop.com

I'm sorry to hear that you had a bad experience with us.

However, your review is not based on actual facts. Below is our detailed response with the correct information:

1. You sent us a laptop and a MacBook.
2. Both devices were locked.
3. We sent you multiple reminders to unlock them or provide a return label if you wanted them back.
4. You did not respond to any of our emails.
5. After receiving no response for 30 days, the laptop and MacBook were recycled.
6. You contacted us only after they had already been processed for recycling.
7. We made an effort to retrieve them, but instead of requesting their return, you repeatedly asked for compensation.
8. You insisted on receiving payment for locked devices rather than having them returned.

We have all the documented proof in our email records. It was clear that you were seeking compensation for locked laptops. Our terms and shipping instructions clearly state that we cannot accept locked laptops or MacBooks, as this violates the identity clause.

Rated 5 out of 5 stars

Glad we found them!

We have not used Cashforusedlaptops.com before, but are glad we found it. We sent our 3 laptops in and received what we thought was a fair quote. They respond quickly to emails. When we called with a question, they were very helpful.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good people to do business with !

I had some old computers i did not need anymore, i found these guys on google and they were outstanding. Jay - sent over the shipping label immediately, processing was fast, there was a discerption about condition but explained to me well and I agreed. Would do business again with these guys !

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

This store is amazing

This store is amazing! They offered me a great price for my old laptop and made the process quick and easy. Friendly staff and excellent service—highly recommend!

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Honesty

My experience with this company has been great Mr Jay Smith is a man of his word I know will be an avid and vocal salesmen for this company anyone who wants to sell there electronics you get a ten star rating from me thank you guy merry Christmas happy new year

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

The customer support team at…

The customer support team at CashForUsedLaptop exceeded my expectations. They promptly addressed my inquiries and provided clear guidance on preparing my laptop for shipment. Their professionalism and responsiveness made the entire experiences stress-free.

September 20, 2024
Rated 1 out of 5 stars

Run Fast and Far!

They're a bigger scam than I realized. I came across these jerk offs through a company that supposedly buys apple tablets and used laptops. On the phone they go by names like "Jay Smith" "Alex" "Doug" but thick middle eastern accents. Course no one who really is from the middle east has names like Jay Smith, Alex and Doug! Turns out there is a slew of companies with the same MOBILE number and the same 2 physical addresses. I contacted the police on them today. I'm also reporting them to the FTC as well as itc.gov They're clearly huge scam artists with numerous operations. Stay away from this company and any company affiliated with this address

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

STRATEGY FOR BAIT AND SWITCH.

SHIT HEADS. THEY HAVE A GUY NAMED "JAY" WHO CALLED ME AND TRIED TO BRIBE ME WITH $30 FOR FIVE STAR REVIEWS. DO NOT TRUST THEIR GOOGLE AND TRUSTPILOT REVIEWS. ALL ARE FAKE AND STRATEGY FOR BAIT AND SWITCH.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Cust Service : Jay

Purchase a second laptop for a company which ended up putting my contract role on hold during my on boarding process due to the economy. Needed to recoup as much money as possible on the laptop that I bought and Jay has been a tremendous help in recouping some of the money I spent purchasing the 2nd laptop.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Simple, quick, good communication

This was a very clearcut and fast way to sell my laptop. They send confirmations and updates quickly, and respond back to me within a day. They were super helpful. I shipped my laptop and received the payment in the same week. They made the process very simple and I appreciated how easy it was.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

An easy to process to use

An easy to process to use, included a shipping label from them which is very nice. Once my laptop is graded they explain the grade with good details explaining why. Even if you don't agree with the price they give you can always take it back.

October 7, 2024
Unprompted review
Rated 3 out of 5 stars

Poor experience

Please don't trust a few positive reviews. My recent experience with this company wasn't top-notch, the customer service is not up to professional standards. I have unintentionally misreported a few minor specs for my device however the quote was significantly reduced for it. I believe few reasons they gave for it were unjustified. Also their policy makes it inconvenient to the customer get the device returned as we need to pay for it. The company is less considerate about the customer but more considerate about profits from sales in an aggressive way.

September 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look