Cashmo Reviews 

Been with Cashmo a while and love it. Finally got something to withdraw. Let’s see how quick it is.

Tommad718

Well made my first withdrawal after playing and depositing for well over a year... Was told I was verified when I joined but now they asked for it seemed after sending whatever it was something different, Now I've always been electronically verified I've withdrawn amounts like £5k+ of sunvegas, Betfred and Red7 etc over the last couple for years absolutely no issues what so ever but go to withdraw £150 seems a bit excessive and wasn't straight forward, Now I'm pretty sure it's Against the law for companies to ask for identification when you request a withdrawal if they could of done it at a earlier date, I mean 1-2 years never once asked for it and they was happy taking my deposits, Well I liked this site allot, but I doubt I will get the winnings but I shall see. It's been 2 days then told another working say so Monday so if I do get it it's gonna next Thursday-Friday which would make it 8 days and it's a bank transfer.

absolute scumbags. make you jump through hoops to get paid. proved my phone number and id etc and still not paid out. absolute scam. been reported to gamble commission

Unlike any other gambling site. Seems very unlikely that I'll ever win anything. Definitely won't be wasting anymore time or money. Besides that the selection of games are terrible ripoff versions of legitimate casino games that are just simply not fun to play.

I had some free non deposit spins on this site, didn’t put a penny in came out with £160 after meeting there bonus wagering requirements and it went into my bank in about 3 days of me sending them proof. Also they kept updating me through txt to tell me they’ve received proof and money should be in bank in next couple of days and also messaged to say money has been transferred. Actually best customer service I’ve had from a betting site 👌 cheers guys

The games itself, love them, however I made a silly mistake in not reading the t&cs until I was £400.09 up from bonus winnings, knowing it was to good to be true I looked up t&cs to discover the max withdrawal is £50 but my argument is they should never let you win that much without instigating that you cant withdraw it in the first place as I just feel robbed, yeah it's a free £50 still but after the offer was finished (wagering nearly £1000 = 500x£2 spins = 1-2 hours) I only had basically £100 which I continued to gamble upto £400 before I realise the withdrawal cap. To me it just puts the average player at a huge disadvantage and false hope so on that I dont agree and believe something needs changing.

I dont get why there is so many bad reviews on here I had no problem at all with them and got my money within days

Seems to impossible to withdraw winnings here. Have had my modest £35 pending for well over a month, i've given all the id required, takes weeks for replies from customer service. I have not had such problems from most casino sites. I'll possibly give it more stars if I ever get my winnings! Otherwise don't bother with this site.

I think it's good site. I got free spins met the wager and I have a withdrawal in process it was 140 but it'd capped at 50 from bonus credits T.c.
I'm awaiting to be paid 50 I'll update you .I too had to send my I.d license and papers of address

Update!!!! £40 entered my bank today!!!! DO NOT TRUST THE REVIEWS!!! I read the reviews and doubted the site. But still signed up anyway lol, didn’t deposit but claimed the free spins. I then won £100 and withdraw £40. My identification I sent in was approved the next day after I sent in my driving license. Just received confirmation the payment have been approved and will be in my bank within 1-3 days. The site seems to be nothing like the bad reviews it’s been given! Will keep updated whether payment goes through successfully but have high hopes that it will!

I have documents in conversation and I have won £ 3900 and they are putting all the inconveniences on me, so as not to pay my earnings, tomorrow I will go to the police to file a complaint for fraud together with my lawyer, even if I have to pay more than what they have me to pay.

Requested a withdrawal of £70 that I got from the welcome bonus, made the mistake of not reading the terms of withdrawal as you can only withdraw £50 if you haven't made a deposit. Spoke to the customer service lady who was actually very helpful, who informed me that £50 would be processed but the other £20 would not be returned to my account. Disappointing, since if i'd known I could have just withdrew £50 and then the rest later on... Other sites would decline your withdrawal request but this one took the money straight out of the account despite it being impossible to withdraw it all. Not to mention this activity isn't showing up in the withdrawal counter. If I do end up receiving the £50 I can't complain, and may be depositing to play again in the future.

Reading other reviews I wasn't expecting much, but my experience was great. Did not deposit and won a little. They do state on website that max pay-out from no deposit is £50, so what do people expect? win hundreds or even thousands with no layout, and expect to be paid it! Submitted relevant ID, which was approved in 12 hours, withdrew my £50 (after reaching the wagering requirements) and was paid into my bank within the time frame specified How can I complain!

As many others on these reviews I have had a withdrawal of £1,060 withheld for longer than two months. I am currently in the process of dispute with the UK Gambling Commission but I thought it would be worth to make a note for people before they deposit a singe penny into any websites of this group of casinos.

I played and had a win on Cashmo back in October. When I attempted to withdraw I was told that I have to do it in increments which I did (very strange with a max withdrawal of £200 at a time).

I then was asked to send some documents (ID, a bill and my card). I did that straight away.

After waiting for some time I was told that I need an alternative proof of ID, a photo of me holding it, a bank statement linked to the card that was used to deposit, a photo of me holding the card used to deposit. Strange but as per the terms and conditions they are entitled to ask for what they feel is needed.

I sent them ALL that PLUS more...

They currently have photos of:

- My passport, driving license, Greek ID - a total of THREE different ID documents...
- A recent utility bill, a bank statement linked to the account with which I deposited (plus showing the deposit into their site).
- A photo of my debit card (front and back).
- Photos of me holding 2 different IDS and also my debit card.

I have been given the runaround for a long time and I want you to know that I was even told by John J on live chat 4 weeks ago that all is good and the withdrawal will be on its way.

I was then told that they were sent for processing on the 7th October and that there is no timescale.

Finally today I requested a case reference number so I can open a claim with IBAS (they will need it for speedier resolution) only to be told you do not do such things.

I am currently speaking to an agent of IBAS who will help with the case but in summary - STAY AWAY.

Worst company ever don’t give these crooks a penny of your money i made a withdrawal of winnings got asked to send id so i uploaded a gp registration letter and a bank statement both listed on the site as acceptable forms of iD now my gp registration letter isnt good enough apparently and i can’t have my money quick enough to take your money but don’t want to pay it out avoid avoid avoid

If I could give ‘0’, I would.

Where do I begin? Firstly I turned off my ‘promotional messages’ when I set up the account as I don’t wish to be bombarded with text messages. However, upon winning some money, I waited a few days to find no withdrawal had taken place. Cashmo wanted ID. However, because I had turned off ‘promotional messages’, I never received a request for identification. I then telephoned them.

I was more than happy to send this in, however, I then found out after scanning identification and documents that they do not accept ‘scanned documents’. It then transpires that Cashmo also don’t accept mobile phone bills either. Neither of this was explained to me, even after telephoning to clarify the documentation that they required.

I had to keep chasing this company, asking if they had received the documentation and it meet their standards. After a couple of days going back and forth, I eventually received my winnings.

Never again will I use this company. They will apologise for the fact I ‘feel this way’, but ironically never apologise for the inconvenience and stress that they have caused.

Try your luck somewhere else.

Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you can never reach. Plus it's sooo inconvenient to contact them now. Customer serv chat is missing direct "speak to an agent" option. What's the purpose for a chat when you have to randomly try to press all the options to "speak to an agent" anyway? Waste of time...

I was very sceptical after I’d deposited money and then read the reviews here, however I’d won some money and it was paid into my bank in less than 24hours. I don’t know everyone’s situation but it was fine for me! I did have to provide them with ID and proof of address but most gambling companies ask for it so it wasn’t a major issue. It can be frustrating at times if you haven’t got a bank statement to hand (as most are paperless) but other than that I can’t really complain.

Sent this to the CEO....

Hi Simon,

I wanted to let you know about a really serious problem you have with your support.

I have been a customer of yours for a little while and I understand I will probably be at a loss.. that’s fine it’s a Casino and it’s just a bit of fun.

What I don’t expect is that when I do eventually win that you do everything to stop sending me the money.

The first time around I was expected to provide a ridiculous amount of intrusive information, I eventually did it after a few months.

This time around I apparently gave the wrong account details for the withdrawal. Even though you have my account details.

1. I asked where the money was sent so I can contact the bank - I was told no just in case the account belongs to somebody else.

2. I asked if you can just tell me if it was the account or sort code that was wrong so I can speak to the bank - again the answer was no

3. I asked if Cashmo was going to contact the bank and reverse the payment - guess what! That was also a no and this time the rude person ended the chat.

I don’t know why you don’t want any customer loyalty at all.

Can you please look into this and let me know if this is a scam or if you would do the minimum for a customer.