The representative who initially helped me was very professional and was able to get the help I need. At the store, the lady was also very helpful and answered all my questions as needed. She explaine... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff have always been kind, helpful and considerate. Any questions I've had, they answered in a timely manner with further help when needed - it was like a normal chat and not like they were read... See more
Company replied
Went to pay off some additional of my loan online and it wouldn’t let me because a payment hasn’t been processed. Checked the Google maps to see if the nearest storefront was open and it said they’re... See more
Company replied
Toni was amazing to deal with! Still is! She has been extremely helpful in addressing my issues and helping me through. Thankful I can call her with any questions.
Company replied
Company details
Information provided by various external sources
Cash Money offers short-term loans to Canadian residents.
Contact info
9847-63rd Avenue, Unit 4, T6E 0G7, Edmonton, AB, Canada
- (780) 437-4490
4.1
Great
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cash money is understanding and they…
Cash money is understanding and they are there when you need a loan. They helped me so much. Thank you!
December 30, 2024
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.
The staff have always been kind
The staff have always been kind, helpful and considerate. Any questions I've had, they answered in a timely manner with further help when needed - it was like a normal chat and not like they were reading from a script with limited answers or repeated answers
September 27, 2024
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our Edmonton team members. We appreciate you!
Amazing team
The representative who initially helped me was very professional and was able to get the help I need. At the store, the lady was also very helpful and answered all my questions as needed. She explained thoroughly the contract and was expected and had no concerns. Cash money as really helped me when no one else did, I 100% recommended them.
October 7, 2024
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
We strive to make customer satisfaction a priority and your 5-Star rating reflects the success of that effort. Thank you for choosing Cash Money and we look forward to seeing you again.
Making life easy
It’s so convenient and the customer service is amazing. I feel I don’t have to work hard to be helped. Thank you
February 6, 2024
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
Thank you for the 5-star review and for being a Cash Money customer! We appreciate you!
Toni was amazing to deal with
Toni was amazing to deal with! Still is! She has been extremely helpful in addressing my issues and helping me through. Thankful I can call her with any questions.
November 1, 2023
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
We are so glad you had a great experience with our Cash Money team members. Thank you for your review and for being a Cash Money customer!
Went to pay off some additional of my…
Went to pay off some additional of my loan online and it wouldn’t let me because a payment hasn’t been processed. Checked the Google maps to see if the nearest storefront was open and it said they’re open until 5, went there and they were closed. Extremely disappointed as it stands with cash money due to the extremely high interest rates (only paid off less than $200 in 5 months) and then this. I keep telling people to never get a loan through this. If you need money, go through a bank. If you have to use these guys, don’t pay them back more than you take out.
November 12, 2023
Unprompted review
Reply from Cash Money - 63rd Ave & 99th Street
We have received your feedback and appreciate you for taking the time to share your experience. Rest assured we take these reviews seriously and we'd like to know more about what exactly happened. If you have any additional feedback you'd like to share, please give us a call at 1-877-526-6639 or send us an email at customerservice@cashmoney.ca.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.