Was skeptical for no reason both employees helped to great extents. As disabled fresh out of a program 2 hours away from being homeless Cash Money came to my aid without hassle and I had a room rented... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never been disappointed with the service that I receive and find most of the staff to be friendly and helpful when needed with every visit I make...The only have one problem is that I can not s... See more
Company replied
the costumer service was really good and helpful
Company replied
I would like to thank Cash Money for helping me out. They have been really easy to deal with! They listen to your concerns and help with giving solutions! They really seem to be there when you need t... See more
Company replied
Company details
Information provided by various external sources
Cash Money offers short-term loans to Canadian residents.
Contact info
101 - 1483 Douglas Street, V8W 3K4, Victoria, BC, Canada
- (778) 433-1222
3.9
Great
14 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easily acceble and make an account
July 24, 2025
Unprompted review
Reply from Cash Money - Douglas & Pandora
Thank you for choosing Cash Money. We appreciate your business!
the costumer service was really good…
the costumer service was really good and helpful
July 19, 2025
Unprompted review
Reply from Cash Money - Douglas & Pandora
Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!
I would like to thank Cash Money for…
I would like to thank Cash Money for helping me out. They have been really easy to deal with! They listen to your concerns and help with giving solutions! They really seem to be there when you need them!
April 9, 2025
Unprompted review
Reply from Cash Money - Douglas & Pandora
Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.
We have pay so many money and no get…
We have pay so many money and no get your loan
March 31, 2025
Unprompted review
Reply from Cash Money - Douglas & Pandora
We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.
Reply from Cash Money - Douglas & Pandora
We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.
Reply from Cash Money - Douglas & Pandora
Thank you for choosing Cash Money. We appreciate you!
Theyre usually pretty good
Theyre usually pretty good, but a select few people that work at the douglas office cant be trusted because of misinformation that was given previously.
October 23, 2024
Unprompted review
Reply from Cash Money - Douglas & Pandora
Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.
Keep up the great work!
April 17, 2024
Unprompted review
Reply from Cash Money - Douglas & Pandora
Thank you for choosing Cash Money!
Easy access in person or online
Easy access in person or online, friendly courteous staff
March 28, 2024
Unprompted review
Reply from Cash Money - Douglas & Pandora
Thank you for choosing Cash Money and the 5-star review!
Go to money mart
Phoned ahead before driving to the store, told him how much check was for, where it was from, asked the rates to cash it, all sounded good so I drive down.
I arrive, present check, I have never had a problem before there as I use one of their Visas which I did 10s of thousands of dollars in transactions through the store on Douglas street, they had no problem taking my money then, but when it came to my check... well they photo copied it to start, have a little chat it the back and return with, sorry sir we cant cash this due to the date and we will have to verify it... a government issued check and after I called ahead.
I sit in my truck and watch the teller writing a book about my visit with photo copy of my check beside him, they thought it was a fraud attempt I am sure of it, left me feeling more then upset with them so here I am.
I wanted to cash it there as my bank holds some of the money and I was leaving town early the next morning, went to my bank anyway, deposited and withdrew 3/4 of the check, good enough.
never again for this company will they make money from me.
February 1, 2024
Unprompted review
Reply from Cash Money - Douglas & Pandora
We understand your frustration and truly appreciate your feedback. We tend to not have any issues cashing cheques, occasionally during the verification we may come across situations/cheques where are unfortunately unable to proceed with cashing the cheque. If you would like to discuss any of these details, our Customer Service Team would be happy to help. Please feel free to contact us at CustomerService@CashMoney.ca or give us a call at 1-877-526-6639.
Down and out CM came through!
Was skeptical for no reason both employees helped to great extents. As disabled fresh out of a program 2 hours away from being homeless Cash Money came to my aid without hassle and I had a room rented the next day! Very grateful to have that trust with no history and not so great credit that fell while I was separated from society. love to all you I would recommend to anyone in a tough spot.
November 12, 2023
Unprompted review
Reply from Cash Money - Douglas & Pandora
We understand that you have many options to help you with your loan solutions. We are very grateful that you chose Cash Money. Thank you!
I have never been disappointed
I have never been disappointed with the service that I receive and find most of the staff to be friendly and helpful when needed with every visit I make...The only have one problem is that I can not split my payments on a payday loan into 2 payments which would really help during these tough times.
December 9, 2023
Unprompted review
Reply from Cash Money - Douglas & Pandora
Thanks for the feedback and for choosing Cash Money!
Reply from Cash Money - Douglas & Pandora
We are very happy to help! Thank you for your review and for being a Cash Money customer!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.