Cash Money Reviews 

8,138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, educated, and genuinely helpful, making interactions pleasant and supportive. Many highlight the excellent customer service, noting prompt answers, clear communication, and a professional approach that makes them feel comfortable and understood. The process of borrowing and managing loans is frequently described as quick, easy, and efficient, with many appreciating the online presence for its convenience. Reviewers also value the flexible system that allows for changes to payment due dates and quick re-borrowing, providing relief during financial needs. This contributes to a smooth and trustworthy overall user experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fast, convenient, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers praising flexible payment options,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that representatives are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Any time there has been a problem or I've had a question, or even just need to be walked through something, the staff at the store I deal with (St. Catharines) has always been patient, educated, and... See more

Company replied

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,138)

976 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shamica at the Queensway Royal York…

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out to me last week to offer this financial service.
CASHMONEY is a great company with great staff and the best service…beats Banks‼️

March 9, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our Toronto team members. We appreciate you!

Rated 2 out of 5 stars

No option to apply for a payday loan…

No option to apply for a payday loan appearing

March 9, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

goood locations

goood locations

March 9, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Good service

Good service

March 8, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

great and friendly staff

great and friendly staff. helpful and understanding.

March 7, 2025
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

Viraj was very helpful

Viraj was very professional, polite and helpful with the questions I needed answered.

March 5, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

The easy approval is very nice to have…

The easy approval is very nice to have it makes this process very easy to get through

March 2, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

Cash money employee give us the…

Cash money employee give us the customer quality service and that I love them because they are also very understanding

February 27, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Excellent service

Excellent service, very cordial, clear and efficient. Will definitely recommend

February 28, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

Pretty Impressive how loyal the team is…

Pretty Impressive how loyal the team is and on top of the league

March 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

GREAT company

Great experience

March 2, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 2 out of 5 stars

Online Interface:Something has changed in the past month…

Something has changed in the past month or so, making the online features much more difficult. There seem to be a lot of technical glitches. The interface with Lend Direct is painful in comparison to the previously very friendly Cash Money interface, but whatever changes have been made recently are also impacting the Cash Money user experience. I hope you are able to properly rest and resolve the user experience pain points.

March 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

The representative there was amazing

The representative there was amazing, the 2 women were so customer service oriented and pleasant. I really like this location on Jane and Wilson, very great representative. Also the gentleman who answered my call was very helpful and knowledgeable. Great job guys! I will definitely send my friends there for services.

February 23, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our Toronto team members. We appreciate you!

Rated 5 out of 5 stars

Rober made my experince great

Rober made my experince great. He was very helpful and kind. Also I really appreciate cash money for being here in my time of need !

February 27, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

Easy procees

Very easy to setup and easy to pay back.

February 27, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 2 out of 5 stars

Good

Perfect customer service

February 26, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were very happy to help. It sounds like you had a great experience with our team members but your 1 star rating doesn't seem to reflect that good experience. Would you mind updating your star rating if you truly did have a great experience? Thank for being a Cash Money customer. We appreciate you!

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