Games look smooth and colorful, I’ll admit, but my balance just drains. Even the “low volatility” slots didn’t keep me playing long. Pretty pictures don’t help when you’re re-depositing all the time.
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the wagering counter only updates when a round closes, which sounds minor until you play a slot with a feature that carries over. mine sat at £310 of £1,000 all evening and nothing moved, and support... See more
I entered two different bonus codes from emails and both gave some generic error. Support said they were “for selected accounts only”, but why send them to me then? Feels sloppy and frustrating.
is it just me or do slots feel way more personal than other games? like that digital wizard is actively laughing at my misery
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deposit page blank in Firefox
deposit page blank in Firefox. deposit page fine in Chrome
same laptop, same evening, same account. nobody on chat could tell me which browsers are supported. is that written down anywhere on the site?
case 7314
case 7314, opened on the train home on the tuesday, about £95 that went back into the balance without warning. nine days on and the only reply so far has asked me to confirm my email address.
lowering a deposit limit should be…
lowering a deposit limit should be instant and the page says so, but mine took until the next morning, and the cashier let me deposit at the old figure in between. asked and got no reason.
the bingo rooms are good fun and easy…
the bingo rooms are good fun and easy enough to follow. the slots side is where it falls apart, because half the tiles i tap say the game is unavailable and give no reason why.
on a phone this is a deposit machine…
on a phone this is a deposit machine and not much else..
no document upload, no spend export, no self exclusion, and a cashier that loses the form if you rotate the screen
the slots run beautifully though
the same eight slots have been in the…
the same eight slots have been in the popular row since february. i know because i have been playing here since then, and two of the eight have not been playable on my account for a month of that.
ticket #18427 has been open eleven days…
ticket #18427 has been open eleven days about a £130 payout that shows as sent on their side and has never arrived at the bank 😑 two agents, two different reference numbers on it so far, no answer.
the banner above the deposit button…
the banner above the deposit button said 20x wagering. the active bonus page said 45x once it was credited. nobody at their end seems to think thats worth a warning first.
the pattern across 3 months is that…
the pattern across 3 months is that anything which takes money off you is instant and anything which returns it goes under review. i have the deposit and cashout dates written down and nobody disputes them.
no document list before you request…
no document list before you request money. no KYC status while they check.
no reason when they reject.
no email when they pass it.
the only way to know where a £65 withdrawal stands is to open a chat and ask, 3 times so far.
the failure is not the games
the failure is not the games, which are the same titles everybody runs. it is every published figure being optimistic. the pending window, the wagering multiplier, the document turnaround, the reality check interval
the front end is fine and the games…
the front end is fine and the games load fast, so the basics are all there. what is not there is any agreement between the header figure and the cashier figure, which lagged by £18 for an hour
the games work and the money side does…
the games work and the money side does not, which is the wrong way round for a casino! deposits instant, cashouts 6 days, and the chat has one paragraph it sends about all of it.
right so the bonus was 100% up to £50
right so the bonus was 100% up to £50, i put in £50, got £35 of bonus back, asked why, and the answer was something vague about a maximum on that particular payment method.
sunday morning
sunday morning, coffee, sat down to work out what a month of slots had actually cost. the spend page gives 30 days with no totals, the transaction list gives everything with no filter, and the 2 disagree by £35
so the wagering figure on the offer…
so the wagering figure on the offer said 30x, the account panel counted to 40x and the agent quoted 35x, and none of the 3 matched what ran on my £25 bonus, which was 40x
signed up in February after a friend…
signed up in February after a friend mentioned it over a coffee and i am 4 months in with one £80 cashout that took 7 days and a bonus that quietly vanished. the slots have been fine all along.
the agents have been polite throughout
the agents have been polite throughout, no complaint there. the paperwork is the problem, because the same bank statement was wanted on the 3rd, the 9th and the 17th before a cashout, each email as if the last never happened
the chat button sits behind the cookie…
the chat button sits behind the cookie banner on the phone and the banner does not close, so raising anything means a laptop. took two days to ask about a £35 deposit that vanished.
games are fine
games are fine, no issue there. the £52 payout requested on the friday did not land until the thursday after, and the estimate on screen said two working days the whole time.
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