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CashSentinel Reviews 

6,638
•
TrustScore 5 out of 5

4.8

Payment Service
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See what reviewers are saying

Rated 4 out of 5 stars

No problem with this service. Very straightforward, everything explained, easy to access and use. We were kept fully informed at all stages of the transaction. One thing that caused a slight issue was... See more

Rated 5 out of 5 stars

This is the first time that I have gone through an agent to sell a vehicle, I admit that at the start I had some reservations which quickly got over. The first contact with Stéphanie inspired me with... See more

Rated 5 out of 5 stars

The contact with Theo was natural. He knows well the business, the price on the market. This permits to sell your lemon at a really good price compare with bid on the lemon market website like lebonc... See more

Rated 5 out of 5 stars

Thomas the sales man was very helpful He spoke very good English and took all the stress out of buying a car Then we received a nice bottle of rum and a lovely presentation box with some goodies i... See more

Company details

  1. Payment Service
  2. also in
  3. Software Company

Written by the company

La solution de contractualisation et de paiement pour les places de marché et les professionnels.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(6,638)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Really helpful this kind of concept

Really helpful this kind of concept, for us Customer it is a very good value added. Only a reserve : the money has been transferred on the bank account of my brother (without gravity), but i don’t know who made the mistake.
But globally I recommand

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

After 30 km we had an engine caution…

After 30 km we had an engine caution message. Nox sensor faulty.
Sensor replaced (1000 €)
After 40 km engine caution message again.
I suspect the vehicle was sold to us with a hidden failure.

June 13, 2024
Unprompted review
CashSentinel logo

Reply from CashSentinel

Hello Mr Waldt,
We are very sorry about your bad experience with our partner.

Regarding your one-star rating: we (CashSentinel) are not involved in the services you are complaining about. We provide the platform used by the retailer you dealt with, to secure payments between you and the seller.

We advise you to get in touch with the agency, and hope that you will be successful.

Please also note that as a CashSentinel customer, you benefit from 3 months' legal protection, managed by Allianz Protection Juridique, to assist you in recourse with the seller, in the event of a hidden defect for example. Simply contact our support team via the support messaging in your account if you wish to open a case.

Kind regards,
Your CashSentinel customer service

Rated 3 out of 5 stars

Process to be improved!

Tight schedule for the procurement (us) and selling(previous owner)
Bank account reference was given 4 days in advance….before reception of the car
My cashsentinel Account has been created 2 days after, with no request on my IBAN
IBAN at least needed the day before reception…!
So complicated, long, not clear enough!

June 27, 2024
Unprompted review
CashSentinel logo

Reply from CashSentinel

Hello M. Lasbennes,

Thank you for sharing your opinion. We don't fully understand what the issue you are reporting is.

The bank account information is communicated to the buyer as soon as he has accepted his contract. The contract is prepared and sent by the agency. If you haven't received it early enough, please take this issue with the agency.

For the remainder of your comment, sorry but we don't understand the issue. Please feel free clarify (in French is fine too!), we're always happy to improve our service.

Regards,
Your CashSentinel Support team

Rated 5 out of 5 stars

Extremely safe

Extremely safe means of money transaction.

They verify identities, and ensure funds are safe before granting green light for transaction.

I had a good experience for my vehicle.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

trust it !

You can trust it this is very easy to use and helpful to be sure all is ok for the sale. It gives me more confidence with the vendor.

May 11, 2024
Unprompted review

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