Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased 2 x $25 egift cards
Purchased 2 x $25 egift cards, only one worked.....contacted tech support, they said too bad, the gift cards had been emailed.
Will not buy from them again.... do not use.
December 21, 2025
Unprompted review
Reply from CashStar
Hello Shane,
Thank you for sharing your experience. We are very sorry to hear that one of your egift cards did not work and that your interaction with support left you feeling unsupported. We truly want to resolve this for you. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com so we can securely collect the information needed to assist you further. We look forward to helping make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Giftcard issue
Earlier today I purchased a gift card, but I never received the gift card code. I also have not received any refund. I checked my email (including spam) and my account, and there is nothing there.
What makes this more frustrating is that I contacted customer support and have not received any response at all. The payment went through successfully, but there has been no follow-up or resolution.
I would appreciate CashStar reviewing this transaction and either sending the gift card code or issuing a full refund as soon as possible.
January 28, 2026
Unprompted review
Reply from CashStar
Hello Mako,
Thank you for sharing this with us, and I am very sorry for the inconvenience you have experienced with your recent gift card purchase and the lack of follow up. We want to help resolve this as quickly as possible. Please check your email inbox, including your spam or junk folders, for a message from noreply.notifications@trustpilot.com since we need to securely gather your information in order to review the transaction and provide the appropriate resolution. We look forward to assisting you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I bought a 100 gbp PS gift card
I bought a 100 gbp gift card for PlayStation. It worked all well at the end and the credit was added properly, but I found it weird that I was not asked for my email - I've just received a link to the gift card (if I closed or refreshed my browser it would just disapear).
January 9, 2026
Unprompted review
Reply from CashStar
Hello Janko,
Thank you for sharing your feedback and for leaving us a 4‑star review. We are glad to hear that your 100 GBP PlayStation gift card worked properly and that the credit was added without any issues. We understand your concern about not being asked for your email and receiving the gift card link directly, and we appreciate you pointing this out. Delivery methods can vary depending on how the order is completed, but your comments help us identify opportunities to improve the experience. If you have any questions or need support in the future, our team is always ready to assist.
Regards,
Maurice V.
CashStar Team.
CashStar DOES Meaningfully Respond to Issues Via Public Forums.
EDIT (1/18/25): I have raised my rating to 3 stars from 1 after a full refund by CashStar of the original purchase price. Unfortunately I cannot give a more positive rating at this time for a couple reasons. It took more effort to rectify this than a simple initial request. Secondly the offering of the bonus value in the form of a half dozen "bonus cards" explicitly labeled as "Not Gift Certificates" so that their use could be severely restricted to a tiny subsection of theater concessions and not general use with Cinemark as was expected. I will in future ensure the missing terms of purchase and use are present (they weren't) first in general with gift cards and hope to find use for CashStar's services which in past have been good. This was a satisfactory solution on CashStar's part and I thank them for it.
__________________________________________________________
My "bonus cards" electronically sent along with my purchased Cinemark gift cards turned out to not only have a 2 month expiry period, but could ONLY BE USED FOR CONCESSIONS. Those were the only reasons I bought gift cards. I have purchased these in the past since I use them for movie tickets, and no such restrictions existed. No mention was made at point of sale. These also cannot be used for merchandise or alcohol.
Their "customer service line" never picks up, even after hours on hold, and I learned why. They did send back a prompt email via their online form request. A cheery note with tons of bizarre, irrelevant emoticons explained "Gift card sales are considered final because once they’re issued, there’s no way to confirm if they’ve been used." This is clearly untrue since both the user and the theater can check the balance at any time.
January 10, 2026
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We understand your concerns regarding the restrictions on bonus cards and the experience you had with our support channels. We truly want to assist you further and clarify this situation. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to resolve this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Gift card fraud
I have a giftcard from Boots.com sold by this company. I have had approximately 15 contacts with Boots via email, telephone and social media. They have refused outright to provide any assitance with serval members of staff admitting that BOOTS HAVE PROVIDED THEM WITH NO TRAINING TO ADDRESS SUCH ISSUES. they have been completely clueless, passing me from one agent to another, none with an answer or solution. they have directed me to contact CASHSTAR directly, which i have attempted to do via their website. I have clearly outlined the problem, and indicated that i just want to use the giftcard that I am legally entitled to. they have flatly ignored my correspondence. I am left out of pocket WITH NO ACCESS TO ANY SUPPORT OR ACCOUNTABILITY FROM EITHER BOOTS.COM OR CASHSTAR. AVOID BOTH.
October 27, 2025
Unprompted review
Reply from CashStar
Dear Helen,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulties you’ve encountered and the frustration this has caused. Your feedback is important to us, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Once we have your information, we’ll work to resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
Absolute scammers and Thieves DO NOT BUY!!!
Absolute scammers!
Friend got me a 50 dollar e-gift through the official roblox site. Guess what? It never came. Checked with support and they said they declined it. Funny cause the bank didnt. 50 bucks approved and no card hours later. They promised that they would escalate it. I know they will probs respond to this saying "Oh were sorry and well email you" I promise you if they do I will delete the review and leave a 5 star one. They probably Will never. Its beyond me how they have any sort of partnerships. I will pursue this until its resolved. Beware though that they charge you but claim they did not AND THEN... Nothing will happen. They count on little kids buying it with there allowance. It speaks volumes that they have over 1000+ 1 star negative reviews across 3 reviewing platforms. Thieves and Scammers that have no shame in lying. Oh and support was useless.
January 10, 2026
Unprompted review
Reply from CashStar
Dear Faze,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered and understand how frustrating this must be. We’d like to review your order and work toward resolving this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
Appalling experience using this Company
Had the most appalling experience with this company. I bought 2 gift cards from them as Christmas presents for my grandson and actually thought I was dealing with PlayStation from the representation in the advertising. The order said I could get a refund up to 14 days after purchase if I hadn’t redeemed the codes.
I subsequently decided to ask for a refund as my grandson’s preferred the cash and emailed to request this. I was shocked when Cashstar responded saying they didn’t give refunds. I contacted PlayStation on their suggestion and they said they couldn’t help but gave me a reference for Cashstar confirming I had not used the codes.
Cashstar still refused to give me a refund and told me to go to my bank.
I feel this company has totally misrepresented the guarantee on their paperwork about my right to a refund and PlayStation are benefiting from this disreputable company.
You use them at your peril and if anything goes wrong they will never give you your money back.
12/01/2026
I have now had a response from this terrible company. This is what it said on my order about refunds:
Cancellation: You can cancel your purchase within 14 days from the date of purchase and receive a refund, provided that you have not redeemed the code. To request a refund contact us. Nothing in this email affects any rights you may have under local applicable law in respect of refunds for faulty products.
I therefore asked for a refund and DID NOT redeem the codes. This is what this company emailed me today:
Hi X
We are following up regarding your previous refund request for order XX. Please note that this case was previously escalated and reviewed. The resolution determined that a refund cannot be honored because the balance is not reflected in the order.
As outlined in our policy, there is a strict no-refund policy once eCards have been viewed. Due to this situation, we are unable to issue a refund.
We truly understand how frustrating this may be, and we appreciate your patience throughout this process. You are welcome to dispute the charges directly with your bank if you wish to pursue this further.
If you have any questions or need additional clarification, please reply to this email and we will be happy to assist you.
Thank you again for your understanding.
Warm regards,
Client Experience Specialist ll
January 10, 2026
Unprompted review
Reply from CashStar
Dear Josephine,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration this caused and understand how disappointing this situation must feel. We’d like to review your case in detail and see how we can assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to look into this for you. Your feedback is important to us, and we appreciate the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/12/2026:**
Hello Josephine, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Thieves! Terrible Customer Service
I wish there were an option to give zero stars. I ordered a gift card on December 12th, and it stated that it would be sent via next-day delivery with USPS. Christmas came and went, and I never received the card.
I contacted them at the end of December to follow up, and they told me to wait 15 business days due to Christmas traffic. It is now January 9th, and after contacting them again, I was told it can take up to 20 business days and that I should continue waiting!
I asked them to cancel the physical card and send a digital gift card instead, but they completely ignored that request. They have happily taken my money and delivered nothing. $250 gone!
I am furious at this appalling customer service!
UPDATE:
As you can see they offered to send an email to resolve this issue. However, not only did I never receive that email, they are claiming they cant help me because I didn’t reply. Just avoid them!
January 9, 2026
Unprompted review
Reply from CashStar
Hello Nourah,
Thank you for sharing your feedback. We’re truly sorry for the delay and the frustration this has caused. We’d like to assist you further and resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to help you with your order. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Roblox giftcard
Originally on the 24th of December I had ordered a gift card, around £100, and didn't receive it. The transaction is still pending for it to this day, I have tried many ways of contacting their customer support but it takes more than a week supposedly. On top of that, I chose to give it the benefit of the doubt and try again, this time with a lower amount (£50). Both transactions failed and stuck in pending, no gift card received, and am now having to wait for their support to help me out.
December 31, 2025
Unprompted review
Reply from CashStar
Hello Nasim,
Thank you for sharing your experience. We’re sorry to hear about the issues with your gift card orders and the delay in support. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can resolve this for you as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a Roblox 10€ gift Card today
I bought a Roblox 10€ gift Card today, I haven't received the code, I tried to ask support, they send me with "auto support", can't see my gift card anywhere, ask then using the email the provide for Roblox for cards support, I ask them for refund, no answer too.
January 1, 2026
Unprompted review
Reply from CashStar
Hello Vanessa,
Thank you for sharing your experience. We’re sorry to hear you haven’t received your Roblox gift card and that our support process didn’t meet your expectations. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly.
Regards,
Maurice V.
CashStar Team.
Scam scam scam
Scam scam scam! Somehow processed orders against my card without authorisation and refused to rectify. Avoid at all costs
December 29, 2025
Unprompted review
Reply from CashStar
Hello Thomas,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly. Your satisfaction and security are our top priorities.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Customer suport is non-existent
Customer support is non-existent. I'm having trouble with a gift card link for Sony PlayStation that I bought to surprise someone, so I did not opt for the email version. Neither I nor the recipient can see any gift card code. We are being prompted for an email address, but I opted to send this via link rather than email, so that information was never provided. Tried to register a support ticket but I never get any email confirmation (like a ticket ID for reference). Live chat does not work at all.
Update 15 JANUARY 2026: I have confirmation from both CashStar Support (US) and Sony PlayStation Support (Romania) that, despite the PlayStation website directing me to make the purchase, they will not provide the product or a refund because I am outside the US.
Crucially, I was charged but never even received the 12-digit code. Their stance implies it is acceptable to bill international customers, deliver nothing, and refuse refunds based on location. There is no geo-lock for customers to stop them from being able to buy things they can't even use or get refunds for in other geographies.
December 30, 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered with your PlayStation gift card and the challenges in reaching support. We want to help resolve this as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is important, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/01/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
This is a scam!
I purchased a gift card through CashStar, completed the payment, and provided all required personal details. Despite this, the gift card was never sent. There was no clear explanation, no timely update, and no resolution.
From a customer’s perspective, paying for a product and not receiving it—especially after submitting personal information—is extremely concerning. The lack of transparency and delivery makes this experience feel unreliable and potentially scam-like.
I would not recommend using this service unless CashStar significantly improves communication and fulfillment.
December 29, 2025
Unprompted review
Reply from CashStar
Dear Jane,
Thank you for sharing your feedback. We’re very sorry to hear that your gift card was not delivered and that you didn’t receive clear communication or timely updates. We understand how concerning this experience must feel, and we want to make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and resolve this promptly. We appreciate your patience and the opportunity to address this.
Warm regards,
Josh R.
CashStar Team.
Boots Card
Ordered an e card for a chrstmas present for my niece and much to my embarrassment it was never sent out. The money was taken from my account though! Really disappointed.
Update: after raising this directly with Boots the voucher was finally sent out on 31.12.25 - 7 days later than I ordered it for.
December 24, 2025
Unprompted review
Reply from CashStar
Dear Grieveson,
Thank you for sharing your experience. We’re truly sorry to hear that your eGift card for your niece wasn’t delivered as expected, especially during the holidays, and we understand how disappointing this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and resolve this promptly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/31/2025:**
Hello Grieveson, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Gift cards never delivered
Bought a Thriftbook gift card that was not delivered nor the bonuses. Contact was worthless.
December 24, 2025
Unprompted review
Reply from CashStar
Dear Richard,
Thank you for sharing your feedback. We’re sorry to hear about the trouble with your Thriftbooks gift card and the bonuses not being delivered. We’d like to look into this and make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to assist further. Once we have that information, we’ll work quickly to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/31/2025:**
Hello Richard, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
My money was stolen by this company
Similar to other experiences here - I purchased gift cards from Royal Caribbean that uses CashStar and the money was immediately taken from my account but I did not receive any email confirmation and thee gift cards were never received. I called and company claimed to have no record of the purchase but it is clearly shown on my bank statement as a debit. Something fraudulent happening here. Stay away and stay aware!
December 28, 2025
Unprompted review
Reply from CashStar
Dear Anna,
We’re very sorry to hear about your experience and understand how concerning this must be. We’d like to investigate this further and resolve the issue for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
Hello Anna, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Paid but Never Received the Digital Gift Card
I paid for a digital gift card that was never delivered.
The money was taken from my bank account, but the gift card was not accessible.
Despite multiple attempts to contact customer support by email, I received no reply at all.
This company shows a complete lack of professionalism. Stay away.
December 25, 2025
Unprompted review
Reply from CashStar
Hello Nellie,
We’re very sorry to hear about your experience. We understand how frustrating this must be and want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/27/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
SCAM!!
SCAM!!!
My brother bought me a £50 gift card for psn and when i click on the link it dosent exist !! Scam company!
December 26, 2025
Unprompted review
Reply from CashStar
Hello Jonathan,
We’re sorry to hear about your experience. We’d like to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought a eGift card
Bought a eGift card, got charged, didn't receive. They told me to give it 24 hour hours and it should be in my emails. Such a scam honestly. It's supposed to come immediately. Don't buy from this website!
December 25, 2025
Unprompted review
Reply from CashStar
Hello Caitlin,
Thank you for sharing your feedback. We understand how important it is to receive your eGift card promptly, and we’re sorry for the inconvenience you’ve experienced. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can review your order and resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/26/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a roblox giftcard for 50…
I bought a roblox giftcard for 50 british pounds but never received it
December 24, 2025
Unprompted review
Reply from CashStar
Hello Simon,
Thank you for sharing your feedback. We’re sorry to hear you haven’t received your Roblox gift card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
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