Dear Kristina and Casino Guru Team, I would like to state that my issue has not been resolved yet. I did not press any button to mark this complaint as resolved, and it might have happened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Made a complaint after not receiving a withdrawl for over two weeks. Communication did take up to a few days before response but my withdrawl was finally processed on week three. I don’t know if it wa... See more
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I had a good experience with casino guru. They helped me to get a complaint resolved with 1xbet in February 2025. Hopefully, they will guide me to get my withdrawal from 1xbet again worth INR 45,116... See more
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A much needed and essential service offered by this company within the gaming industry. It helps to keep casino more fair and accountable to there players. Assisting gamers with comprehensive valuable... See more
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Company details
Written by the company
At Casino Guru, we are committed to promoting transparency and fairness in the online gambling industry. Our services are completely free for players, and we never request any fees, payments, or access to players' accounts or passwords. Our team works tirelessly to provide accurate and unbiased reviews of online casinos, helping players make informed decisions about where to play. Our extensive database covers everything from game selection and bonuses to payment methods and customer service. We also manage the Complaints Resolution Center, where we assist players in resolving disputes with online casinos. By acting as a mediator, we strive to ensure fair outcomes and hold casinos accountable to high standards of integrity. In addition to resolving disputes, we are passionate about educating players on responsible gambling. Our detailed guides and resources empower players to gamble safely and responsibly. Our mission is to be a trusted resource for the global gambling community, promoting a safer and more transparent online gambling environment.
Contact info
United States
- casino.guru
Breach of guidelines
I had a difficult and stressful…
I had a difficult and stressful experience with a casino regarding account verification. During this period, Casino Guru and especially Lucia provided outstanding support.
She kept me informed, communicated with the casino and made sure that my case continued to move forward. Thanks to their assistance, my withdrawals started being processed and I have already received almost the entire amount.
Throughout the process, Casino Guru was professional, transparent and patient. I am truly grateful for their help and I highly recommend their service to anyone experiencing issues with an online casino.
Thank you, Lucia and the whole Casino Guru team!
June 12, 2026
Unprompted review
Reply from Casino Guru
Hello Alen,
Thank you for taking the time to share your experience with us.
We know how stressful and exhausting account verification issues can be, especially when access to your funds is limited and you are left waiting for updates.
We're very pleased to hear that Lucia was able to support you throughout the process. Keeping players informed and helping maintain communication is an important part of what our team does, and we're glad her assistance helped keep the case moving. We'll be sure to pass along your kind words to her.
It's especially encouraging to hear that your withdrawals started being processed and that you have already received almost the entire amount.
Anyone interested in the details of the complaint can find them here:
👉https://casino.guru/complaints/wild-robin-casino-player-s-withdrawal-is-delayed-13
Thank you again for your trust, support, and recommendation.
Kind regards,
Casino Guru Team
Its almost like they are working with…
Its almost like they are working with the casinos in case of a compliant. I have submitted a compliant 1 month ago about a certain casino, but their average reply time is 1 week and they will ask some stupid question each week instead of doing it all at once.Their main goal is to make that person exhausted and mark the case closed due to no reply. No real solution.
June 11, 2026
Unprompted review
Reply from Casino Guru
Hello Zin,
Thank you for taking the time to share your concerns.
We understand why waiting for updates can feel frustrating, especially when the process takes longer than you hoped.
For context, Casino Guru acts as an independent mediator between players and casinos. In the initial stages of complaint resolution, our team needs to clarify the situation, review the information submitted by the player, and ask follow-up questions so we can contact the casino with as much knowledge as possible. This can sometimes feel slow, but these questions are important for understanding the case properly.
We currently handle a very large number of active complaints, so we cannot always respond as quickly as every player would prefer. However, delays or follow-up questions are not intended to exhaust players or close cases unfairly. They are part of making sure each complaint is reviewed properly.
We are sorry that the pace of communication has left you feeling this way, and we appreciate your patience while your complaint is being handled.
Kind regards,
Casino Guru Team
5 stars experience with Casino Guru!
Casino Guru is a lifesaver!
A casino held my payment for nearly a month so I turned to Casino Guru. They were always there to answer my questions and guided me through the complaint process... for FREE!
Thanks to them, the casino resolved the issue and paid me.
Thank you, Casino Guru!
June 8, 2026
Unprompted review
Reply from Casino Guru
Hello Dee,
Thank you very much for taking the time to share your experience with us.
We know that waiting for a payment can be very frustrating, especially when the status of your withdrawal is unclear. We’re really happy that our team was able to guide you through the complaint process and be there to answer your questions along the way.
We’ll make sure to pass your kind words on to Tomas, who was assigned to your case and will surely appreciate them 😊
It means a lot to know that our assistance made the process easier and that the issue was resolved.
Anyone interested in the details of the complaint can find them here:
👉 https://casino.guru/complaints/vox-casino-player-s-withdrawal-is-delayed-due-to-account
Thank you again for your trust and support.
Kind regards,
Casino Guru Team
All the free tournaments
June 7, 2026
Unprompted review
Reply from Casino Guru
Dear Wilhelmina,
Thank you for the wonderful review! We're delighted to hear you're enjoying our free tournaments.
Your support means a lot to us, and we hope you continue having a great time with Casino Guru. Best of luck in the upcoming tournaments!
Kind regards,
Casino Guru Team
Very glad this platform exist and extremly statisfied with the help provided
It is a good initiative that this platform exists
- Very professional communication.
- Quick response
- Good Service
In short, extremely statisfied.
June 5, 2026
Unprompted review
Reply from Casino Guru
Hello Remco,
Thank you very much for taking the time to share your experience with us.
We’re glad to hear that you were satisfied with the help you received and that the communication felt professional and quick. We understand how stressful it can be when a self-exclusion request is involved, especially when you are trying to make sure your account is handled properly.
We’ll make sure to pass your kind words on to Martin, who was assigned to your case. He’ll surely appreciate knowing that his help and communication made a difference.
Those interested in the details of the complaint can find them here:
👉https://casino.guru/complaints/vegas-hero-casino-player-s-account-has-not-been-closed-1
Thank you again for your trust and support. Reviews like yours remind us why our work is meaningful.
Kind regards,
Casino Guru Team
The Illusion of Objectivity. A Mathematical Look at Affiliate Ratings
If you want to understand how casino review platforms truly operate, do not look at their slogans, look at the math behind the scenes. My case spanning four years documents flawlessly how flexibly internal guidelines are applied when the rating of a lucrative partner casino is on the line.
Phase 1: The Functioning System
Initially the platform acted according to its own rules. A casino ignored my explicitly declared gambling addiction and subsequently failed to provide any evidence to defend itself. The complaint was rightfully closed as unresolved. The mathematical consequence was 40,000 black points and a rating crash down to 2.0.
Phase 2: The Administrative Miracle
Things became interesting a year later. The casino returned claiming they wanted to resolve complaints, yet provided absolutely no new evidence. Miraculously the status of my complaint was retroactively softened from unresolved to uncertain. The 40,000 penalty points vanished and were replaced by a symbolic 2,000 points. The casino rating recovered to a strong 8.8 overnight. A truly remarkable administrative maneuver.
Phase 3: The Ignored Proof and Excuses
I eventually submitted undeniable proof of my timely self exclusion request, a live chat screenshot complete with metadata and a linked declined transaction from the exact same day. The casino defense was absurd. They demanded that I provide their internal backend server logs. The mediators actually confirmed to me in writing that they believed my evidence and that the casino was at fault. Yet the rating was not corrected back to reflect the initial severity. Instead the platform generated creative excuses to justify the minimal penalty. They cited the age of the complaint, which was a delay caused entirely by the casino refusal to cooperate, blamed a third party chat provider and bizarrely questioned why I did not push harder for closure after the chat agent dismissed me.
Phase 4: The Public Cover Up
Since the complaint was visible to everyone from day one, I explicitly requested a transparent public statement directly in the thread. I wanted them to publicly explain how they mathematically justify this minimal penalty for a confirmed player protection violation. Instead of providing that transparency, they actively chose to cover it up. They locked the public thread with a generic final comment stating "As I explained in my previous emails, we have no other option but to close this case as unresolved once again". By deliberately pointing to a private email exchange, they successfully ensured that the actual reasoning and the highly questionable point calculation remain completely hidden from the public eye.
Conclusion:
One does not need to be an industry insider to see the commercial priorities dictating these mediation outcomes. It does however shed a revealing light on the internal structures when employees who have been with the company for over a decade suddenly resign during exactly such phases. One cannot help but wonder if such departures are personal or ultimately moral decisions.
Incidentally the official Trustpilot warning on this very page noting that fake reviews have been removed from this profile completes the picture perfectly. For players seeking true neutrality, this platform offers a fascinating although sobering masterclass in affiliate marketing.
June 1, 2026
Unprompted review
Reply from Casino Guru
Hello Soprano,
Thank you for taking the time to share your concerns.
We understand why this case was deeply frustrating for you, especially since it concerns a self-exclusion dispute involving significant losses. These cases are always sensitive, and we acknowledge that the casino’s cooperation and transparency were a focal issue in this complaint.
For readers who may not know the background, your complaint remains publicly visible and is currently closed against the casino with the verdict “Against Fair Gambling Codex.” It is important to clarify that the case is not currently closed as uncertain, nor was the final outcome in the casino’s favor. We would also like to mention that the communication was reviewed by two regulators, and based on the material available to them, both regulators ruled against your claim. Casino Guru remained the only platform to issue a verdict in your favor.
It is also important to mention that the case was opened in 2022. At that point in time, many casinos had very limited responsible gambling tools, and industry standards in this area have developed significantly since then. Nevertheless, the casino’s lack of clear cooperation and inability to provide the original chat records were important factors in the final verdict against it.
We understand that you disagree with the exact penalty calculation and expected a stronger rating impact. However, the earlier rating decrease mentioned in your review was not caused by this complaint alone, but also by other unresolved complaints and the casino’s broader complaint history at the time. The current conclusion was not made to protect the casino or its commercial position. It was based on the complaint history, the evidence available, regulator-related information, and the same standards we apply in similar cases.
The complaint history, including the timeline and final verdict, remains publicly accessible here:
👉 https://casino.guru/complaints/22bet-casino-the-player-s-self-exclusion-failed
Kind regards,
Casino Guru Team
They solve my problem ..thanks to Attila
They solve my problem ..thanks to Attila
June 3, 2026
Unprompted review
Reply from Casino Guru
Hello Claudio,
Thank you very much for taking the time to share your experience with us.
We’re glad to hear that your problem was solved and that our team was able to help with your complaint. We understand how stressful it can be when a self-exclusion issue is involved, especially when you are trying to make sure your account is handled properly.
We’ll make sure to pass your thanks on to Attila, who was assigned to your case. He’ll surely appreciate your kind words.
Those interested in the details of the complaint can find them here:
👉https://casino.guru/complaints/boomerang-casino-player-s-account-remains-open-despite-2
Thank you again for your trust and support. Reviews like yours mean a lot to our team.
Kind regards,
Casino Guru Team
Casino Guru is an absolute lifesaver! They forced a rogue casino to pay me!
Casino Guru is an absolute lifesaver! They forced a rogue casino to pay me!
I cannot thank Casino Guru enough for their incredible help. I was stuck in a nightmare scenario with an unlicensed, rogue online casino (Betista). Even after successfully verifying my account, the casino completely refused to pay out my winnings of 77,000 HUF, hiding behind fake technical errors, changing withdrawal rules on the fly, and using evasive live chat support to stall the payment.
I felt completely helpless until I submitted a complaint here on Casino Guru. The team was extremely professional. Petra thoroughly reviewed my case and evidence, and then handed it over to Jana (the Resolver).
The moment Jana officially stepped in and publicly invited the casino representative to explain their shady behavior, the casino panicked. They realized they couldn't lie their way out of this under Casino Guru’s pressure. Within just one day of Jana opening the official investigation, the casino magically fixed their "technical issue" and finally processed my payment!
If you are having troubles with a casino that refuses to pay or ignores your emails, do not waste your time fighting them alone. Gather your screenshots and submit a complaint to Casino Guru immediately. They are professional, efficient, and they genuinely protect players.
Thank you so much, Petra and Jana! You are doing an amazing job!
May 30, 2026
Unprompted review
Reply from Casino Guru
Hello Futár,
Thank you for taking the time to share your experience and for such a thoughtful review.
We can only imagine how frustrating it must have been to face repeated obstacles when trying to withdraw your winnings, especially after completing the verification process and receiving conflicting explanations from the casino.
We're very pleased that our Complaint Resolution Center was able to assist you. Petra and Jana will be delighted to read your kind words. We'll make sure your appreciation is passed on to them. They both invest a great deal of effort into every case they handle.
It's especially rewarding to hear that the complaint process helped bring attention to the issue and ultimately led to the casino addressing it. Reviews like yours remind us why this work matters.
Those interested in the details of the complaint can find them here:
👉https://casino.guru/complaints/betista-casino-player-s-withdrawal-is-delayed-due
Thank you again for your trust, support, and recommendation.
Kind regards,
Casino Guru
Everything was perfect and went well
Everything was perfect and went well
May 30, 2026
Unprompted review
Reply from Casino Guru
Hello Bradley,
Thank you for taking the time to leave us a review.
We're delighted to hear that everything went smoothly and that you had a positive experience with Casino Guru. Feedback like yours is always appreciated by our team and lets us know we're moving in the right direction.
Thank you again for your support, and we hope you'll continue to enjoy our platform 💚
Kind regards,
Casino Guru Team
After 15 out of 16 complaints rejected…
After 15 out of 16 complaints rejected the only one who was making progress and the casino finally decided to pay my balance the genius of the resolver decided to close the complaint for no reason making now the recovery of my balance impossible
May 29, 2026
Unprompted review
Reply from Casino Guru
Hello Lorenzo,
Thank you for taking the time to share your feedback.
We understand your frustration, especially since the complaint had to be closed while you still had not received your balance.
For context, the complaint was not closed because our team wanted to stop the recovery of your funds. The case was being significantly delayed due to unclear explanations by the casino, including an alleged breach related to betting activity and later unresolved KYC issues. Despite repeated requests to clarify the situation with the casino, it did not provide a clear explanation for the prolonged verification delays.
You also mentioned that many of your previous complaints were rejected. Each complaint is assessed individually based on the evidence available in that specific case. In this complaint, even taking the wider complaint history into account, the casino was still expected to substantiate its claims and explain the prolonged verification process properly.
Because the casino was unable to justify its actions, the complaint had to be closed as unresolved. Casino Guru can review evidence, challenge a casino’s position, and publicly evaluate the case, but as an independent mediator, we cannot force a casino to complete verification or release funds if it does not cooperate properly.
Anyone interested in the full complaint history can find it here:
👉 https://casino.guru/complaints/spinanga-casino-player-s-account-has-been-closed-1
We are sorry that we were not able to secure the result you were hoping for.
Kind regards,
Casino Guru Team
Casino Guru Protects Casinos, Not Players
Response to Casino Guru:
Thank you for your response.
For the record, the complaint you rejected regarding Megapari included email communication in which I explicitly used the word "self-exclusion." The request was not a general account closure inquiry — it was explicitly framed as a self-exclusion request.
Based on the standard you have just described publicly — that casinos are expected to apply stronger protective measures when a player clearly communicates a gambling problem — I would respectfully ask you to clarify how a communication containing the explicit term "self-exclusion" does not meet that threshold.
I have the original documentation available and am happy to provide it if you are willing to reconsider the case on that basis.
--
Casino Guru presents itself as an “independent” player advocate, but my experience showed the exact opposite.
They rejected my complaint using a generic copy-paste response despite extensive evidence of serious responsible gambling failures by the casino involved. I have substantial evidence available to support every statement I am making, including documentation of the gambling activity, the operator’s failures, and the interactions surrounding the case.
Instead of objectively reviewing the facts, they hid behind an extremely narrow internal policy that basically says casinos are only accountable if a player explicitly types “I have a gambling addiction, please self-exclude me.”
According to their logic, a casino can allow obvious destructive gambling behavior, excessive losses, continuous deposits, and clear signs of harm — and Casino Guru still refuses to intervene unless the player uses the exact wording they want.
What makes this even more concerning is that other mediation platforms accepted the same evidence for review without hesitation, while Casino Guru immediately dismissed it. After seeing this happen repeatedly, it becomes difficult not to question whose interests they are really protecting.
Their entire system appears designed to give casinos plausible deniability while maintaining the image of being “player-focused.” Directing players to regulators while refusing to properly address the evidence themselves feels more like reputation management for operators than genuine consumer advocacy.
Very disappointing experience. I no longer consider Casino Guru a trustworthy or impartial mediation platform.
May 25, 2026
Unprompted review
Reply from Casino Guru
Hello Martin,
Thank you for sharing your experience. We understand that you are disappointed with the outcome of the complaints you've submitted to us.
We would like to clarify that our conclusions were not based on looking for one exact phrase or specific wording. What matters in responsible gambling complaints is whether the casino was clearly made aware that the account closure request was connected to gambling problems, loss of control, or addiction.
This distinction is important because a standard account closure request and a self-exclusion request due to gambling addiction are not handled in the same way. Casinos are expected to apply stronger protective measures when a player clearly communicates a gambling problem. However, if the available communication only shows a general request to close the account, or no reason is given, we cannot conclude that the casino ignored a responsible gambling warning.
Our role is to assess complaints based on the available evidence and the standards we apply consistently across similar cases. Your other complaints were reviewed under the same principles, and the reasoning was explained during the complaint process.
Different mediation platforms may choose to assess cases under different criteria. Casino Guru applies its own complaint methodology, and our conclusions were based on the facts and communication available to us, not on protecting any casino or its image.
Kind regards,
Casino Guru Team
The casino guru helped me alot to solve…
The casino guru helped me alot to solve my issues from the beginning. They are not only good but best of the best . Hats off much respect to the team. Thank you 🙏 so much. No words are enough for thanking the team for resolving my issues. once again, Thank you 🙏
May 23, 2026
Unprompted review
Reply from Casino Guru
Hi Prabin,
Thank you so much for your wonderful review and kind words.
We are truly happy to hear that our team was able to help you resolve your issue with Realz Casino. Your appreciation means a lot to us, and we will be sure to pass your message on to Martina as well.
Our goal is always to support players fairly and transparently throughout the complaint process, so it is very rewarding to know that you had a positive experience with us.
For anyone interested, the resolved complaint can be found here:
👉https://casino.guru/complaints/realz-casino-player-s-withdrawal-is-delayed-3
Thank you once again for your trust and support.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Rosco,
Thank you very much for your review and for sharing your experience with us.
We are really happy to hear that you had an awesome experience with Casino.Guru! Positive feedback like yours means a lot to our team and motivates us to continue improving our services for players around the world.
At the same time, we noticed you rated us 4 stars, and we would genuinely love to know what we could improve to earn that 5th star from you. Any feedback or suggestions would be greatly appreciated and very helpful for us.
Thank you once again for your support, and we hope to keep providing you with a great experience in the future!
Best regards,
Casino.Guru Team
Are demo mode full version?
May 23, 2026
Unprompted review
Reply from Casino Guru
Hi Rieda,
Thank you very much for your review and for reaching out.
We would be happy to help answer your question, however, we are not entirely sure what you mean by “Are demo mode full version?”
Could you please provide a bit more detail or clarify your question for us? Once we better understand what you are asking about, we will gladly assist you further.
Looking forward to your reply.
Best regards,
Casino.Guru Team
Extremely slow and not very helpful…
Extremely slow and not very helpful when you open complaints.
To get your comment posted is about 5 days than they answer you some nonsense and they ask you to send them some infos you send them the infos it’s again 5 days for their reply, after that they ask you or tell you some more nonsense and again 5 more days for them to reply.
15 days no involvement by the casino just someone or casino guru asking me nonsense,
May 14, 2026
Unprompted review
Reply from Casino Guru
Hi Giovanni,
Thank you for taking the time to share your feedback. We're sorry that you were disappointed with your experience.
We understand that waiting for replies can be frustrating. However, our Complaint Resolution Center follows a structured process to ensure that every case is assessed as fairly and thoroughly as possible. Before contacting the casino, we first gather all relevant information and supporting evidence from the player. This helps us avoid unnecessary delays later and allows us to present the casino with a complete picture of the dispute.
In your particular case, the situation initially appeared to be related to disputed deposits and the investigation surrounding them. As we reviewed the documents and your explanations, it became clear that the issue was actually connected to sports betting activity. Unfortunately, disputes related exclusively to sports betting fall outside our area of expertise, as we do not have the knowledge required to fairly assess such cases. For that reason, we were unable to continue with the complaint, despite our efforts to understand the situation.
While our response times may vary depending on our workload and the complexity of a case, every complaint is reviewed individually and with the intention of helping wherever possible.
We hope that if you encounter an issue with an online casino in the future, you'll give us another opportunity to assist you. If the complaint falls within the scope of our Complaint Resolution Center, we'll be happy to do our best to help.
Best regards,
Casino.Guru Team
very helpful site i reccomend 100% they…
very helpful site i reccomend 100% they helped me recover my winnings
May 22, 2026
Unprompted review
Reply from Casino Guru
Hi Oscar,
Thank you very much for taking the time to leave us such a positive review and recommendation.
We are very happy to hear that our team was able to help you recover your winnings and assist you throughout the complaint process. Situations like these can often be stressful and frustrating for players, which is exactly why our Complaint Resolution Center exists — to help ensure that players are heard and that casinos are encouraged to communicate and act fairly.
We would also like to thank you for your cooperation during the process, as successful resolutions are always easier to achieve when both sides actively communicate and provide the necessary information.
A special thank you from Mirka as well, who handled your complaint:
👉 https://casino.guru/complaints/nv-casino-player-s-account-is-closed-with-funds-confiscated
Your feedback truly means a lot to our whole team and motivates us to continue helping players every day.
We wish you all the best and, hopefully, only positive gaming experiences in the future!
Best regards,
Casino.Guru Team
I just want to say thank you
I just want to say thank you, this is a great organization for Online Gamblers to help resolve issues with these casinos who might otherwise ignore your concerns when trying to resolve matters on your own. Though I hope to not have future issues, I feel abit more comfortable knowing your guys are looking out for us. Thank you again!
May 20, 2026
Unprompted review
Reply from Casino Guru
Hi Shelley,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are very happy to hear that you felt supported throughout the complaint process. While we also hope you won’t face similar issues again in the future, it means a lot to know that our work helps players feel safer and heard when dealing with online casinos.
A special thank you also for your cooperation during your complaint handled by Igor:
👉https://casino.guru/complaints/bankonbet-casino-player-s-account-remains-open-despite-3
We truly appreciate your trust in our team and wish you all the best moving forward!
Best regards,
Casino.Guru Team
A million thanks to CasinoGuru
I can never say thank you enough to Casino Guru. Other entity like CasinoGuru doesnt accept à complaint if tc's rules are violated but Casino Guru accepts. To Veronika and Michal.V that has been very helpful solving my problem on an online casino and won it, thank you. I got my account back, my winnings as well. May Casino Guru be blessed more so that you can help more individual that are having problems with an unfair resolution from an unfair online casinos. Thank you again.
May 18, 2026
Unprompted review
Reply from Casino Guru
Hi Aron,
Thank you so much for your incredibly kind words and for taking the time to share your experience.
We are truly happy to hear that your issue was successfully resolved and that you regained access to both your account and your winnings. Cases like yours are exactly why our Complaint Resolution Center exists — to provide players with an independent mediation service and ensure that every case is reviewed fairly and individually.
We will also make sure that your appreciation is shared with Veronika and Michal. They will be very happy to know their work made such a positive difference for you.
For anyone interested in more details about this case, the full public complaint can be found here:
👉https://casino.guru/complaints/icecasino-player-s-winnings-have-been-confiscated-5
Thank you once again for your trust, support, and kind wishes. We wish you all the best moving forward and hope your future gaming experience will be much smoother.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Vasiliki,
Thank you very much for taking the time to leave us a positive review and share your experience with our complaint team.
We truly appreciate your feedback and are very happy to hear that your issue was resolved quickly and smoothly. We understand that situations related to account closures or responsible gambling requests can sometimes become stressful or unclear, so it means a lot to us that you felt supported throughout the process.
We are especially happy that Michal could assist you during your complaint process and help bring the case to a fast resolution. Feedback like yours motivates our entire team to continue helping players and maintaining fair and transparent communication with casinos.
For anyone interested in reading more details about Vasiliki’s resolved complaint, you can find it here:
👉 https://casino.guru/complaints/slotspalace-casino-player-s-account-closure-request-2
Thank you once again for your trust and kind words 💚
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Damian,
Thank you very much for your positive review and for sharing your experience with us.
We would also like to kindly clarify for other readers that Casino.Guru is not a casino operator. We are an independent casino review website and complaint mediation platform that helps players resolve issues with online casinos and provides reviews, information, and safety evaluations about gambling websites.
If your review is related to a specific casino you discovered through our website, you may also consider sharing your experience directly on that casino’s profile page so it can help other players as well.
Nevertheless, we are truly happy to hear that you had a positive experience through our platform and appreciate your support very much 💚
Best regards,
Casino.Guru Team
The Trustpilot Experience
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Learn about Trustpilot’s review process.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.