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3.3
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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got a great offer to join with on home page and site was fast good game selection and got my withdraw withing the hour so great experience
Reply from CasinoGo
Greetings,
We’re grateful for your feedback! It's great to see you're enjoying all that CasinoGo offers.
Sincerely,
The CasinoGo Team
easy toi sign up easy to deposit and quick withdraw nothing to complain
Reply from CasinoGo
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your CasinoGo experience.
Best wishes,
The CasinoGo Team
500 down robbing site, and they allowed me to deposit even though self-exclusion with sistersite said I changed email, so what not a form of ID .the slots paid 0. The site didn't get back to me regarding complaint just closed account im putting complaint with gambling commission plenty of sites have been fined for his behaviour they need to be next
Reply from CasinoGo
Hi Ang,
Thanks for sharing your feedback.
We take Responsible Gambling requirements extremely seriously, and our systems are designed to prevent access wherever a valid self‑exclusion is in place.
If an account is created using new details, additional checks are carried out, and the account is closed as soon as any RG concern is identified — which is what happened here.
All gameplay outcomes are generated by certified Random Number Generation, meaning wins can never be guaranteed.
Warm regards
Angela
CasinoGo.com
robbed of bonus got given and tho take away very nasty site
Reply from CasinoGo
Hi Nicky,
Thank you for taking the time to leave your feedback. We’re sorry to hear you feel disappointed with your experience.
We’ve checked your account and can see that the bonus wasn’t activated, as no deposit was made through the promotional offer itself. To link a bonus to the account, the deposit must be completed directly via the offer page — otherwise it won’t apply, even if the promotion was visible at the time.
We completely understand how frustrating this can feel, and we’d really like the chance to go through this with you properly. We’ll reach out to you directly to discuss your experience and see what we can do to help.
Your feedback is important to us, and we appreciate you sharing it.
Warm regards
Angela
CasinoGo.com
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