Casinokai Reviews 17

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

17 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Beware!

Beware!

I hit a bonus on an $8 spin (rarely hit bonuses). But I got awarded $400 mid bonus. Suddenly the game just rebooted. Normally when this happens, as soon as I reenter the game, it picks up where it reset. But not Casino Kai. I lost everything. I messaged customer service to let them know about it, and they have ignored my emails.

Just beware of sketchy sites like this. We all love to hit a jackpot, but when sites like this purposefully rig their games, stay away.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Overall

Overall, Casinokai is a highly recommended social casino for anyone who loves engaging games, great bonuses, and a relaxed, rewarding atmosphere.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Never had an issue with This company. They are always polite and efficient. Redemptions are handled fast. Most times prize redemptions are handled immediately. In closing Casinokai thank you!!!

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service does not…

Customer service does not respond.Redemptions are not instant.I have been waiting for my redemption.I will change it to a five star as soon as they do what they say.Until then, I warn people to stay away from them as they may be a scam

December 29, 2025
Unprompted review
Rated 3 out of 5 stars

I just joined today of course playing…

I just joined today of course playing in gold coins first to feel the games out i then purchased 2 coin packages to play the same games by playson one of my favorite providers and the one thing I do notice is GC play is much different RNG than SC play bonus rounds are 10 to 1 in gc versus sweeps which I frown upon considering theyre supposed to be the same volatility I will update more as ill try this out once maybe twice more I honestly dont expect to get rich playing these but expect more than 15 min of play time with 40sc and only one bonus round I will try this out a couple more times other than that ill stick to pulsz casino

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Negative 5 stars

Negative stars is not an option so I will select the 1 star I guess. They have non-existent customer service, their close your account button doesn't work and you can log right back in after "permanently" closing your account. This site is a joke. Don't play here please. All games are reduced RTP, they are clearly set-up to take advantage of problem gamblers with their lack of customer support and no way to close the account. Can I give negative 5 stars?

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous. Sketchy games, weak bonuses.

They actually a 5 reel slots where hitting 4 in a row wins you half of what you bet lol. Horrible.

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Deal advertised as 100% match

Deal advertised as 100% match. Bought 1k expecting 2k but only received 10% bonus. I redeemed what I had. Put a support ticket in and it was never responded too. Then I texted their support number but was ghosted. They at least let me cash out my money.

June 27, 2025
Unprompted review

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