Casinolab Reviews 584

After 14 emails, multiple withdrawal requests. Bank details checked and accepted. Just going round in slow and depressing circles. I’m pretty sure Casino Labs have to be the worst gambling site available in the Uk and I won’t be recovering my winnings anytime soon. Avoid like the plague.

Excuse after excuse to get your winnings.
No issues making a deposit but if you want to withdraw it’s a joke.
Can’t withdraw through PayPal, Card, Bank etc.
I have uploaded my documents numerous times, spoke to customer services to no avail.
Never had this issue with any other online slot site.
Stay away at all costs

I am writing this review as I am very pleased with casinolab. They are 100% legitimate, my withdrawal was done within 2 days as I took time to provide documentation, but from reading reviews I was put off and almost (concerned/anxious) regarding cash out, but you need not worry as they are like most other casinos out there I have played on and you will have bo issues with withdrawals. Very very happy with casino lab ☺

First let me assure you that this is a 100% genuine review. I’ve played on Casino Lab for a little while now, won a little, lost a little, nothing major either way. Yesterday however, I won in the region of £530 - £540. I played for a little while but eventually withdrew £500 then an additional £20. I’m writing this review 18 hours later as the first withdrawal of £500 is now sitting in my bank account. Contrary to the many bad reviews I read about people having issues being paid out, I can confirm my withdrawal was processed and paid out on the same day. I absolutely love Casino Lab, a fantastic gaming site and a great experience.

I have been waiting over 6 month for my withdrawal - produced all documents they needed, even closed my account thinking that would speed it up but that didn't work, when they did allow me to try to refund my bank refused the money as no longer dealing with gambling sites so its been 2 months since proving I didn't get the money and I keep getting emails telling me I am a top priority but never providing a solution for getting my money - AVOID this site

Casino Lab is so terrible that I cannot describe in words how much you need to avoid this site. There is a good selection of games, and you can deposit with no problems. However, once you try and withdraw, you will encounter no end of problems. I have received emails that the funds have now been approved to then find that they then put further obstacles in the way by asking for bank statements, I am still waiting. I have tried phoning, but no one answers and the live chat no one responds.
Avoid this website at all costs.

STAY AWAY,made 2 withdrawals of 250 GDP in one day,got email today saying my card is not set up to receive withdrawals and money has been put back into my gaming account
very strange this as i received a withdrawn amount from 32RED to this same card 4days ago without any problems, Casino Lab pay me my winnings,if not ,i have a mate who works for Uk gambling commission who has connections to shut you down !!!!
UPDATE
as trustpilot,needs to correctly establish facts,its only right to inform reviewers that far from casinolab being at fault here for withholding my winnings its my bank which is solely responsible ,they approved my deposit to casinolab ,but its against their COMPANY POLICY!!!!!! to approve withdrawals,and when CL attempted to transfer my winnings the bank declined the transfer,i hope to arrange another payment withCL and have DM ed them by e mail

beware once i played won small amounts i could withdraw, on 18th Sep 22 I won and withdrew without any issues money was in my account next day. So on 19th Sep I thought I'd give it another go played and won withdrew my winning to be woken up to email requesting documents and so on I replied as requested
when I tried login to my account later that day I couldn't as it keep showing unknown error contact assistance, even though I'm using exactly same details nothing changed. I would stay away if you're thinking of playing.

I was told to send documents for verification, I did so and cleared all checks. They're now telling me that I'm going through Futher routine checks which they have told me there's no time from on when it'll be completed. This has been going on for 4 days now. It's totally unacceptable and I've told them I'll be speaking to the UKGC.

They have my money in their account and won't let me access it even after I've passed verification what they've asked for.

I was up $5000 the next day I could not log in, same details as day before, even my email password reset suddenly wouldnt work, they said the same thing over email 9 times, then said theyd escalated, I have heard nothing back. do not use these guys, they are associated with casinogods who I thought to be trustworthy, but clearly not. do not deal with these guys blatant scam.

Same sort of experience as other people I've been sending email for a week now about 15 of them all the it's this or that picture to blury or all 4 corners not visible I mean they just do anything not to pay your money to you
7 hours later no reply so far to this post that's what I'm saying great customer
service
Kamil Duchnowski

Wish I could give zero stars. Have been trying to withdraw money for over a week and they keep requesting more documents. Why do you need to see my payslips to give me my winnings? This is becoming ridiculous now. You’re quick enough to allow the deposits without all these documents but don’t want to part with winnings. If this isn’t resolved I will be making an official complaint.

I've waited six days to receive money back that casino lab took from my bank account after my gaming account was actually closed ,I've provided bank statements as evidence but all the customer service reps wants to do is fob you off about other departments dealing with it worst online gaming site I've ever tried deplorable customer service if anyone is thinking of trying this site stay away from it at all costs

i ejoy the games i played up to now and also the help from chat as i was new and dident know how to find some games tks for the expirience

Over 4 months waiting for my £400 winnings. I sent in more documents than ever to this company. Each time they want something else. They purposely take days and days to reply to emails. I have sent in official letters, Bills, Valid passport, Valid UK passport. I was then told I had to take a picture of myself holding my passport and a written note with words on it they told me to write - name, DOB and a ref code etc and STILL I am waiting for my pending withdrawals to be processed! They were happy enough to take my money, happy to process my first withdrawal with all I sent in then when I try to withdraw £400 they have been messing me around for months. They try and delay paying you, they make you literally jump through hoops to get your winnings. It's been the worst experience ever dealing with this company. I would avoid this site at all costs if I were you. Plenty of other sites out there. You will struggle to get any winnings paid to you. Just look at the other reviews, I'm surprised this site is still running. I have documented everything and I will be reporting this company as they are withholding my money from me for no valid reason. Beware of this site

THIS WEBSITE DOESN'T PAY WINNERS PLEASE AVOID IF YOU WANT TO WITHDRAW WINNINGS
I have been waiting nearly 10 days for £3000 to reach my account The only information I have recieved its that is was processed on 28th July so were is the money!?!!
The games are good and varied BUT you can't recieve winnings in the time frame which the site states (false advertising!!) AVOID AT ALL COST
I will be reporting this site to gambling commission for the above DO NOT PLAY THIS SITE IF YOU WANT YOUR WINNINGS!!

I have just been informed that the withdraw was NOT completed as previously informed THIS WEBSITE IS A SCAM WHEN IT COMES TO WITHDRAWALS I have tried again and will update accordingly regarding payment and when received ACTIONS SPEAK LOUDER THAN WORDS!!
This ridiculous now UNABLE TO PLAY GAMES AGAIN due to withdraw winnings that they had not processed This is a multi million pound company I have
no option than to report to gambling commission as they need investigating as to why they keep customers winnings for so long PLEASE AVOID 1 STAR IS TOO MUCH FOR THIS SITE

I asked for a goodwill bonus and recieved one. The only thing I would like to sugguest is that they could switch up the game the free spins are given on. Cheers.

Exactly the same issue as with most people here, withdrawal problems, all withdrawals declined yet they say it went through even tho I have sent them proof time and time again yet they will not pay out. It seems they will do everything they possible can to avoid paying out any winnings. Account fully verified and proof no money ever reached my account yet I receive the same messages… the emails sent seem to be professional enough for the most part but the delivery of service is a sham

If you are smart enough to read reviews (unlike me) I would definitely avoid this site as it honestly feels like a scam, how this is a licensed casino is beyond me after reading these reviews and the same thing happening to me to no surprise

After my last set of emails showing them proof of everything and it does not get resolved I have no other choice to report this to IBAS and the UKGC

A couple times issues can and will occur but this looks like a frequent problem for players like ourselves and it’s a huge problem

After too many tries I finally received my money!

Absolutely shocking customer service. Slow as heck withdrawals. Have over 2000 waiting to be withdrew apparently it has been escalated but its still sitting there. Used to love this site but it's went downhill so fast. Poor customer service. Nothing for loyal customers. And terrible withdrawals. If I don't receive my withdrawal I'll be taking this to IBAS. As I know my rights. Especially as my account is fully verified

Well sadly 2 stars only .
The casino layout is great , lots of helpful links and tools to gain quick access to games .
The game variety is also great , but annoyingly no thunderkicks or no limit citys!
Live chat is so fast to respond and easy to access also.
The biggest issue and arguably the most important … up to 3 days just to process your withdrawal! Not to receive it , just to click process 😂!
Thats disgusting !
Casino lab is a genises casino and what baffles my brain is when another one of there sites ( same games etc ) withdraw much much faster .(24hours)!
This processing time is ruining the euphoria of playing a winning if you know your wait near on a week if u withdraw on a friday! Weekends dont count only working days to process withdrawals.
Again another rule that most casinos have stopped now.
It seems very harsh to give 2 stars but im 24 hours into my 3 DAY WAITING TIME and no change .
I really thought it was just a guideline to cover themselves with covid absences but no there really allowing it to take the full 3 days !
If 2 stores were selling the same item at the same price and one store had a 3 day delivery time and the other was 1 day , would you use the store that takes 3 days ??
As a compnay these comments probably dont mean much but as a consumer and long time player these little differences and peoples experiences and views do make a difference to where we feel safe and comfortable playing at.
Again im sure ill get a quick response on here from casino lab as there awesome at that but i just want that waiting time reduced !
Many thanks !
My withdrawal is only £300 but its not about the ammount , its the point that it takes 3 days lol
Ive only just seen but my last review of the site was literally the exact same issue ! Hopefully you guys get onto the issue .