my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied

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You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Water Street, XBX 1301, Ta' Xbiex, Malta
Replied to 97% of negative reviews
Typically replies within 1 month
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I've been waiting for it since November 21. My withdraw of 200€ it is not acceptable for player to wait 2 weeks for your money and toSay 3 busnessYou get your money it's ridiculous!

Reply from Casinolab
I like the lab theme - it’s playful and matches the constant events. Crazy Time and Lightning Roulette nights were my go-to for party-style live action; I even queued for Sweet Bonanza Candyland and got involved in a seasonal tournament. Cashback on live games softened a rough night, and VIP perks started to feel worth chasing after a few months.

Reply from Casinolab
I`ve had a mostly good experience - payouts arrive , games work and support is friendly. But sometimes the weekly promos feel a bit repetitive and I wish the bonus terms were shorter to read. Still, it`s reliable, I`ve tried, just not not amazing.

Reply from Casinolab
Been around table games forever; Casinolab`s Roulette Classic and American Blackjack brought back that smocky-room excitement but from home. The jackpots list grabbed my attention - Mega Moolah and Divine Fortune are always temping - and the VIP levels actually gave me faster withdrawals. Honest: big library of games, solid promos, felt reliable overall.

Reply from Casinolab
CasinoLab hopefully you can fix it true here I withdrawel 500 euro 20/10 and still you didn’t accapted the withdrawel I send multibel mails en true live chat seems like alwayz bots normaly true the site Max 3 days to withdrawel if they send me the money before tomorow Maybe I give more stars buth I have the feeling its a fake casino that dont whant to pay out

Reply from Casinolab
I`ve been hopping between sites for years but CasinoLab felt different from the first session. I dove into the Megaways slots and hit a decent streak on Bonanza - the gameplay kept me on my toes. Weekly reload and the Bonus Crab rounds added small thrills every time I logged in. Support answered late-night questions fast. Plenty of game veriety keeps me coming back.

Reply from Casinolab
Never experienced such a ripoff site stay away from it soooooo bad should never be aloud
How are they aloud ??????

Reply from Casinolab
When I started on this website everything was fine withdrawals were good but never get the money you withdraw properly for the last 3x iv tried to withdrawer it has been returned and cancelled. And vp manager never gets in touch I’m at the top then you get fob off for cash back No I’ve done with this site and also going to make a fraud claim

Reply from Casinolab
I jumped into Crazy Time with a bunch of friends and we laughed though the wild bonus rounds. The site`s live shows are energetic and payouts on the wheel features were exciting. Bonus Crab gave one of us extra spins and it turned into a small celebration. The platform keeps things lively - perfect for social gambling nights.

Reply from Casinolab
I took the VIP ladder seriously and the upper tiers mostly deliver - faster withdrawals and few personalized deals. The manager replies could be quicker sometimes, but overall the perks feel real. Played high-stakes live Blackjack Party and the stream ran smooth most nights. Cashback and weekly reloads ease the pressure a bit when variance bites. Solid place for higher rollers, though not flawless.

Reply from Casinolab
CasinoLab honestly surprised me. I joined for the colorful desing and stayed for the bonuses. Rhe Bonus Crab is such a fun twist - I won extra spins twice already! Live shows like Crazy Time and Candyland feel like TV games with energy and laughter. Cashback every week and tournaments that give free spins keep things exciting. I can relax and still feel like I`m winning something.

Reply from Casinolab
DO NOT USE THIS GAMBLING SITE! I deposited £50. Won and went to withdraw £150. Not a huge win by most standards. I won on a Saturday morning. Withdrawal was sat in “under review” all weekend. Contacted the company asking why, they told me it has to be 3 business days. We’re now on day 7, 5 business days, and it’s still under review. I’ve read all the other reviews on here too, they’re thieves, absolutely do not use this side

Reply from Casinolab
my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them
Customer services as asked repeatedly for bank statement which i have now sent 3 times. I love the games but its not fair when they have no trouble taking deposits but cant manage to pay withdrawals

Reply from Casinolab
So I am having the worst casino experience in my life not only they repeat the same thing tell you to wait wait for your money they always say in 24 hours they tell you to contact their support email just to make sure that they're going to make you wait again more and more I'm probably sure that when they going to see this they going to ask me to send an email which I did 10 times already they don't respect their rules they said they will processing true business days they don't I'm at my fifth business days and yet nothing they tell me they're going to process in 24 hours but they don't processing weekend so I'm not sure what is that excuse for we're talking about $500 if you cannot pay $500 to your customers it's either your scam or your fake Casino and you will see in the reply they will never offer to pay me back right away they will ask me to be patient and wait again scam stay away I'm waiting for my money to close that account forever
Update: they cancel my withdrawal pending since 19th so i did a new one today October 24th. I have no verification since they have to pay back on my credit card. No reason why it was cancel. I will update if ever they pay bug I don't trust this services at all.
Update: as you can see they reply with the same email but they don't reply to my email. Stay away from those scammer!
Update: they cancel my request again same excuse. Since they send me a reply they don't reply ho my many emails. I will get my money and let you know.
Update: I made a complain with the help of guru casino since they never replied to my email after they left their replied. So no money still but I will let you know .

Reply from Casinolab
Stay away from this casino
They don't pay your winnings. I have ask them many times to clouse my account
Please stay away guys this is a scam cazino

Reply from Casinolab
I've been Very impressed with this site Till recently great games and easy too Withdrawal too although sometimes Slow . But recently they have Declined a couple of Withdrawals 1 for £500 . A lot money for me . I've been using the same banking and payment Methods and the bank are fine with any deposits I put in. . so it must be from CasinoLab side . Once the Withdrawal gets Processed I'll change my review to a good one . I spoke to the bank and they accept all payments all Payments into the bank . I ended up doing a bank transfer Withdrawal for almost £500 and it got paid into my bank today . So happy days and I will be happy to do a transfer again. If there is a problem. I love the Game and diversity and the staff are always helpful to

Reply from Casinolab
Still waiting for my winnings after 8 days. I have tried contacting them. Emails get ignored and the live chat tell you the same thing over and over again just copy and pasted. Looks like this site is just scamming people taking and taking and never paying out! I have emailed like they said I’m there response and still no reply!!

Reply from Casinolab
I’ve been trying to withdraw my money for the past 14 days with no success. The live chat is useless — you just get the same copy-paste answers every single day. When you email them, surprise surprise, you get the exact same copy-paste replies as in live chat. There is no way to actually get hold of a real person. They claim withdrawals are processed within 3 days, but that’s a complete lie. Avoid this scam site

Reply from Casinolab
Update: 02.10.2025 Recieved one of 3 pending withdraws! Why the other two are not processed??? Why as well instead of paying me 500£, you payed me 554.78€ that is equal to 480,89£ with 20£ less than my withdraw amoun!!!!??? Process my remaining two withdraws!!!
01.10.2025 my 3 withdraws totaling 1500(500each) are still under review... Upon contacting them via the chat they lied that are processed but I have screenshot proof that they are not!!! I am waiting for them for 8 days by now!!!
I regestered to that casino February this year. Deposited more than 10 000£. Never won anything.. Eventualy I won 3000£ 23.09.2025 and requested to withdraw them. They said that I can withdraw only 500£ evry 24 hours with a maximum of 3 pending withdraws. Today is 30.09.2025 I have 3 pending withdraws and they are outside of the time frame of 3 business days as per terms and conditions!! Now I am waiting and will keep updating here if they payed me or not! I will start looking for legal ways to resolve the problem with them! If I do not get my winnings to my bank account, will open a fraund case about all the transactions that I made from the begining of openning my account! They already cancel my first withdraw once stating that my bank cancel the withdraw regarding the fact that they never process the withdraw to my bank on first place! The customer service repeat the same lies over and over again! Emailed them as well they do not repply!! Charges of deposits appear with diffrent names on different platforms in different currencys as well to be harder to be tracked!!! If i do not recive my money in the next days or two I will open a FRAUD case with my bank! And will contact the relevant authorities in the United Kingdom!!! WILL KEEP YOU UPDATED!!!!

Reply from Casinolab
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