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Casinolab Reviews 576

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with refunds, with many struggling to complete returns or receive money back. Additionally, response times were often criticized for being unreliable and slow. Some people were dissatisfied with the payment process, noting that while deposits were instant, withdrawals often faced significant delays. Similarly, some reviewers expressed concerns about the website, mentioning issues with inaccuracies and glitches. Conversely, a few other people also felt that the website was well-maintained and offered a good selection of games.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report no problems withdrawing... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers praise it as a go-to site with... See more

Refund

Customers consistently express frustration and dissatisfaction with the refund process. Many report... See more

Response time

Clients share negative opinions on response times, particularly regarding withdrawals and customer support.... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with... See more

Based on these reviews

Rated 2 out of 5 stars

my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more

Company replied

Rated 3 out of 5 stars

Generally had a good experience with payouts arriving three dats as expected. Most recently had an incident involving a glitch in the system, where a £2 spin was registered at £0.10 and happened to wi... See more

Company replied

Rated 1 out of 5 stars

The games are good but unfortunately withdrawal process is extremely exhausting as it takes far too long. They say it takes between 3-5 working days but I’ve been waiting for more than 3 weeks. Ev... See more

Company replied

Rated 1 out of 5 stars

Follow up on my previous review about my 2 withdrawals pending from July 20 2025. Now 18 days still not processed and still under review . I m so dissatisfied with their service. I do not know how... See more

Company replied

Rated 1 out of 5 stars

Please listed to reviews don't put money on just a waste they never going to pay you but will keep letting you deposit. I have asked now serval times for my account to be closed and refrain from... See more

Company replied

Rated 1 out of 5 stars

I requested a withdrawal of €500 which has been pending for over 24 hours. The bonus linked to this balance was fully wagered and released, yet no clear explanation for the delay has been pro... See more

Company replied

Rated 1 out of 5 stars

One of the worst sites I have ever experienced. Communication is terrible. Live chat defer everything back to the ‘relevant department’ which then take absolutely ages to get back to you. Have had an... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgraceful site, happy to take the money straight away but when it comes to giving it back it’s no where to be seen, I’ll never be playing this shocking site again, steer clear of this non... See more

Company replied

Rated 4 out of 5 stars

I took the VIP ladder seriously and the upper tiers mostly deliver - faster withdrawals and few personalized deals. The manager replies could be quicker sometimes, but overall the perks feel real. Pla... See more

Company replied

Rated 1 out of 5 stars

These cowboys are a disgrace- avoid at all costs. They have no regard for problem gamblers and don’t close your account when you’ve asked them. They don’t honour any promotions whatsoever so there... See more

Company replied

Rated 1 out of 5 stars

When I started on this website everything was fine withdrawals were good but never get the money you withdraw properly for the last 3x iv tried to withdrawer it has been returned and cancelled. And... See more

Company replied

Rated 4 out of 5 stars

This platform gets so much right - thousands of slots, big-name providers, strong live section. I`ve enjoyed Lightning Roulette and Starburst a lot. Bunuses are generous and cashback helps smooth out... See more

Company replied

Rated 1 out of 5 stars

I would suggest people to check trust pilot before depositing money into this casino because these guys are scammers. Everything said in their website is false information. You can deposit as much a... See more

Company replied

Rated 1 out of 5 stars

Only rating 1 star as it is impossible to rate lower. Take your money freely, even let you win funds into your account but God forbid you try to withdraw them! They will continually tell you that your... See more

Company replied

Rated 5 out of 5 stars

What I liked was how transparent things felt - the bonus info was clear, tournaments made sense, and payouts went though fine after some document checks (took a bit longer than I hoped). The jackpots... See more

Company replied

Rated 5 out of 5 stars

I`m a casual spinner and the casino has something for every mood. Sweet Bonanza and Starburst are my chill games, and the weekly free spins kept me checking back. The Bonus Crab is a cute diversion -... See more

Company replied

Rated 1 out of 5 stars

I should have received a daily cashback which is a percentage of your loses but multiple times I have not received it. My emails to the VIP manager constantly go unanswered. I am absolutely disgusted... See more

Company replied

Rated 1 out of 5 stars

Waiting on my withdrawal for 1 week now and haven’t gotten anywhere. Customer service just tell you the same thing that the money is coming soon but day by day nothing happens. Scam artists, wouldn’t... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS GAMBLING SITE! I deposited £50. Won and went to withdraw £150. Not a huge win by most standards. I won on a Saturday morning. Withdrawal was sat in “under review” all weekend. Contacte... See more

Company replied

Rated 1 out of 5 stars

Usually I don’t listen to the negative reviews of any casinos and I usually have no issues with cash outs. But PLEASE DO NOT put your money in here. I’ve put over $100 in this casino of real money an... See more

Company replied

Rated 5 out of 5 stars

I finally moved up a level in CasinoLab`s VIP program and got some cach back, felt like a nice little win. The rules and tournaments are easy enough to follow, and the multi-language support helped wh... See more

Company replied

Rated 5 out of 5 stars

What I like most is that the site doedn`t feel copy-pasted. New games show up often and seasonal events actually change things up. I played a tournament last month and ended up with free spins that tu... See more

Company replied

Rated 5 out of 5 stars

I enjoyes diving into classic-style slots and then then exploring modern ones like Chaos Crew. The sheer number of providers means I discover something new every week. The Jackpot page tempts me with... See more

Company replied

Rated 5 out of 5 stars

I`ve been hopping between sites for years but CasinoLab felt different from the first session. I dove into the Megaways slots and hit a decent streak on Bonanza - the gameplay kept me on my toes. Week... See more

Company replied

Rated 5 out of 5 stars

I jumped into Crazy Time with a bunch of friends and we laughed though the wild bonus rounds. The site`s live shows are energetic and payouts on the wheel features were exciting. Bonus Crab gave one o... See more

Company replied

Rated 5 out of 5 stars

Had an odd issue with a promotional spin late at night - support though live chat answered quicker than I expected and resolved it without fuss. I was impressed. Played a bunch of Aviater and Mines af... See more

Company replied

Rated 3 out of 5 stars

Its okay but they taking forever to review the withdraw request. Pretty obvious when they do this as to why they do but its pretty annoying how they can take your money in a heartbeat then take their... See more

Company replied

Rated 2 out of 5 stars

Once again I am waiting for my withdrawels. I won't do as zi did last time and cancek the withdrawel. Casinolab is a good site but poor withdrawel process and leaving the money where you can cance... See more

Company replied

Rated 2 out of 5 stars

My experience started well with casinolab at the beginning and I had no issues and actually liked playing there . I had few withdrawals processed and no issues at the beginning. However my last 2 with... See more

Company replied

Rated 4 out of 5 stars

I enjoy CasinoLab, especially the live asino section. Crazy Time is my usual stop, and sometimes I`ll switch to Blackjack Party. The cashback has saved a couple of rough nights. My only compaint is th... See more

Company replied

Rated 4 out of 5 stars

I`m not fancy - I want my roulette and a few decent slots. CL gave me both^ Roulette Classic felt familiar and the slot list had planty of recognizable names. Bonus Crab was a cheeky extra that made m... See more

Company replied

Rated 1 out of 5 stars

Pls stay away you can see the picture don't play any slots games.400 500 spin you have to wait and then 2x 3 x multipay they will pay you. I lost last night 1550 euro and they are not giving deposit b... See more

Company replied

Rated 1 out of 5 stars

Aug 5 2025 : Just to follow up on my 2 withdrawals pending totalling $940. Still not processed. It’s been since July 20- 16 days now. So dissapointing, That’s really not good as a casino. I’m looki... See more

Company replied

Rated 1 out of 5 stars

I’ve been trying to withdraw my money for the past 14 days with no success. The live chat is useless — you just get the same copy-paste answers every single day. When you email them, surprise surprise... See more

Company replied

Rated 4 out of 5 stars

Joined for the Mega Moolah jackpot and stayed for the weekly reloads. Everything loads fast, payouts come throgh fine, and the Bonus Crab keeps things playful. Live casino is lively too. One minor hic... See more

Company replied

Rated 1 out of 5 stars

I've been waiting over two weeks for a withdrawal that Casino Labs advertises will be processed within 3 days. The money has simply not arrived, and there is no satisfactory explanation from their... See more

Company replied

Rated 1 out of 5 stars

I would like to describe how casinolab1 works when you have funds available so that future players can take this into account before depositing money. Everything was going well until they made you ve... See more

Company replied

Rated 1 out of 5 stars

Even 1 star to.much.they are scam.im uploaded everything you guys can check.they are robbed my money.i put it 3000 euro last week deposit and they paid another week Monday 322 cashback.i put it 3500 e... See more

Company replied

Rated 4 out of 5 stars

I`ve had a mostly good experience - payouts arrive , games work and support is friendly. But sometimes the weekly promos feel a bit repetitive and I wish the bonus terms were shorter to read. Still, i... See more

Company replied

Rated 5 out of 5 stars

I couldn't believe how quickly I had verification. I uploaded my documents and roughly one hour later, it was all confirmed - no fuss or stress and it was simple and easy to complete. No kidding, I fe... See more

Company replied

Rated 1 out of 5 stars

I've been such a fan of this casino for such a long time and have played with their sister sites and never had an issue withdrawing funds. Yes it takes a long time, but usually you do get your money.... See more

Company replied

Rated 1 out of 5 stars

I've been waiting for it since November 21. My withdraw of 200€ it is not acceptable for player to wait 2 weeks for your money and toSay 3 busnessYou get your money it's ridiculous!

Company replied

Rated 1 out of 5 stars

Still waiting for my winnings after 8 days. I have tried contacting them. Emails get ignored and the live chat tell you the same thing over and over again just copy and pasted. Looks like this site is... See more

Company replied

Rated 5 out of 5 stars

I log on for a few hours on weekends to unwind. The live casino shows have great energy and I often try a live table, then switch to slots. The variety is the key - lots of ways to spend a fun evening... See more

Company replied

Rated 1 out of 5 stars

I requested£1,300 on the 15th May 2025, it’s now the 27th May 2025. I have not recieved my money into my account. They said it’s been sent on their side & GumblePay is the payment provider, shouldn’t... See more

Company replied


Company details

  1. Casino

Written by the company

You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been waiting for it since November…

I've been waiting for it since November 21. My withdraw of 200€ it is not acceptable for player to wait 2 weeks for your money and toSay 3 busnessYou get your money it's ridiculous!

December 2, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team at support@casinolab.com, and we'll do our best to resolve this as soon as possible. Best regards, The CasinoLab Team

Rated 5 out of 5 stars

Lab vibes, legit thrills

I like the lab theme - it’s playful and matches the constant events. Crazy Time and Lightning Roulette nights were my go-to for party-style live action; I even queued for Sweet Bonanza Candyland and got involved in a seasonal tournament. Cashback on live games softened a rough night, and VIP perks started to feel worth chasing after a few months.

September 13, 2025
Casinolab logo

Reply from Casinolab

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The CasinoLab Team

Rated 4 out of 5 stars

I`ve had a mostly good experience

I`ve had a mostly good experience - payouts arrive , games work and support is friendly. But sometimes the weekly promos feel a bit repetitive and I wish the bonus terms were shorter to read. Still, it`s reliable, I`ve tried, just not not amazing.

November 19, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Ann,

Thank you for sharing your honest feedback! We’re glad to hear that you find the payouts reliable, the games enjoyable, and our support team friendly. We also appreciate your suggestions—your input helps us improve and make the experience even better.

We’re happy to have you as part of our community and hope to make your future sessions even more enjoyable!

Best regards,
The CasinoLab Team

Rated 5 out of 5 stars

Old-school gambler`s take

Been around table games forever; Casinolab`s Roulette Classic and American Blackjack brought back that smocky-room excitement but from home. The jackpots list grabbed my attention - Mega Moolah and Divine Fortune are always temping - and the VIP levels actually gave me faster withdrawals. Honest: big library of games, solid promos, felt reliable overall.

November 7, 2025
Casinolab logo

Reply from Casinolab

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The CasinoLab Team

Rated 1 out of 5 stars

CasinoLab hopefully you can fix it true…

CasinoLab hopefully you can fix it true here I withdrawel 500 euro 20/10 and still you didn’t accapted the withdrawel I send multibel mails en true live chat seems like alwayz bots normaly true the site Max 3 days to withdrawel if they send me the money before tomorow Maybe I give more stars buth I have the feeling its a fake casino that dont whant to pay out

November 20, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Giovanni, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team at support@casinolab.com, and we'll do our best to resolve this as soon as possible. Best regards, The CasinoLab Team

Rated 5 out of 5 stars

Quick wins, big fun

I`ve been hopping between sites for years but CasinoLab felt different from the first session. I dove into the Megaways slots and hit a decent streak on Bonanza - the gameplay kept me on my toes. Weekly reload and the Bonus Crab rounds added small thrills every time I logged in. Support answered late-night questions fast. Plenty of game veriety keeps me coming back.

December 1, 2024
Unprompted review
Casinolab logo

Reply from Casinolab

Dear GZ,

Thank you so much for sharing your experience! We’re thrilled to hear that CasinoLab stood out to you from the very first session. It’s great to know you enjoyed the slots and they can keep the excitement going! We’re also glad our customer support added to your experience.

Your kind words mean a lot to us, and we truly appreciate you being part of our community.

Best regards,
The CasinoLab Team

Rated 1 out of 5 stars

Never experienced such a ripoff site…

Never experienced such a ripoff site stay away from it soooooo bad should never be aloud
How are they aloud ??????

November 25, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Simon,

We're sorry to hear you feel this way. Please reach out to our support team at support@casinolab.com so we can assist you as soon as possible.

Best regards,
The CasinoLab Team

Rated 1 out of 5 stars

When I started on this website…

When I started on this website everything was fine withdrawals were good but never get the money you withdraw properly for the last 3x iv tried to withdrawer it has been returned and cancelled. And vp manager never gets in touch I’m at the top then you get fob off for cash back No I’ve done with this site and also going to make a fraud claim

October 30, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Julie,

We’re sorry to hear about your experience. Please rest assured that our platform operates with fairness and transparency. We're sorry to here about your concerns. Please reach out to support@casinolab.com if you'd like us to review your account.

Best regards,
The CasinoLab Team

Rated 5 out of 5 stars

I jumped into Crazy Time with a bunch…

I jumped into Crazy Time with a bunch of friends and we laughed though the wild bonus rounds. The site`s live shows are energetic and payouts on the wheel features were exciting. Bonus Crab gave one of us extra spins and it turned into a small celebration. The platform keeps things lively - perfect for social gambling nights.

November 17, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The CasinoLab Team

Rated 4 out of 5 stars

High roller tested

I took the VIP ladder seriously and the upper tiers mostly deliver - faster withdrawals and few personalized deals. The manager replies could be quicker sometimes, but overall the perks feel real. Played high-stakes live Blackjack Party and the stream ran smooth most nights. Cashback and weekly reloads ease the pressure a bit when variance bites. Solid place for higher rollers, though not flawless.

October 10, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Alex,

Thank you for sharing your experience! We’re glad to hear that you’ve been enjoying your time with us and that things have been running smoothly.

We appreciate your feedback about response times — we’re always working to improve.

Thanks again for the honest review and for playing with us!

Best regards,
The CasinoLab Team

Rated 5 out of 5 stars

Perfect mix of fun and rewards

CasinoLab honestly surprised me. I joined for the colorful desing and stayed for the bonuses. Rhe Bonus Crab is such a fun twist - I won extra spins twice already! Live shows like Crazy Time and Candyland feel like TV games with energy and laughter. Cashback every week and tournaments that give free spins keep things exciting. I can relax and still feel like I`m winning something.

May 27, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Evelin,
Thank you for your kind words! We’re delighted to hear that our colorful design caught your eye and that the Bonus Crab, live shows, weekly cashback, and tournaments have all added extra excitement to your experience. It’s wonderful to know you can relax and still feel that sense of fun and reward. We truly appreciate your support and are thrilled that you're enjoying your time with us.
Happy gaming!
Best regards,
The CasinoLab Team

Rated 1 out of 5 stars

DO NOT USE THIS GAMBLING SITE

DO NOT USE THIS GAMBLING SITE! I deposited £50. Won and went to withdraw £150. Not a huge win by most standards. I won on a Saturday morning. Withdrawal was sat in “under review” all weekend. Contacted the company asking why, they told me it has to be 3 business days. We’re now on day 7, 5 business days, and it’s still under review. I’ve read all the other reviews on here too, they’re thieves, absolutely do not use this side

October 31, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Ryan,

We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.

Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@casinolab.com again, referencing your previous communication, so we can assist you further.

Kind regards,
The CasinoLab.com Team

Rated 2 out of 5 stars

my withdrawal of £3000 was reversed &…

my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them
Customer services as asked repeatedly for bank statement which i have now sent 3 times. I love the games but its not fair when they have no trouble taking deposits but cant manage to pay withdrawals

October 13, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@casinolab.com so we can assist you further. Best regards, The Casinolab Team

Rated 1 out of 5 stars

They are the worst casino

So I am having the worst casino experience in my life not only they repeat the same thing tell you to wait wait for your money they always say in 24 hours they tell you to contact their support email just to make sure that they're going to make you wait again more and more I'm probably sure that when they going to see this they going to ask me to send an email which I did 10 times already they don't respect their rules they said they will processing true business days they don't I'm at my fifth business days and yet nothing they tell me they're going to process in 24 hours but they don't processing weekend so I'm not sure what is that excuse for we're talking about $500 if you cannot pay $500 to your customers it's either your scam or your fake Casino and you will see in the reply they will never offer to pay me back right away they will ask me to be patient and wait again scam stay away I'm waiting for my money to close that account forever
Update: they cancel my withdrawal pending since 19th so i did a new one today October 24th. I have no verification since they have to pay back on my credit card. No reason why it was cancel. I will update if ever they pay bug I don't trust this services at all.

Update: as you can see they reply with the same email but they don't reply to my email. Stay away from those scammer!
Update: they cancel my request again same excuse. Since they send me a reply they don't reply ho my many emails. I will get my money and let you know.

Update: I made a complain with the help of guru casino since they never replied to my email after they left their replied. So no money still but I will let you know .

October 15, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@casinolab.com so we can assist you further. Best regards, The Casinolab Team

Rated 1 out of 5 stars

Stay away from this casino

Stay away from this casino
They don't pay your winnings. I have ask them many times to clouse my account
Please stay away guys this is a scam cazino

October 14, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Stefan,

We're sorry for the trouble you're experiencing. Please reach out to our support team at support@casinolab.com so we can assist you in resolving this issue as soon as possible.

Best regards,
The Casinolab Team

Rated 1 out of 5 stars

Stupid spamers. Avoid

October 17, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Customer, We’re sorry to hear about your experience. Please contact us at support@casinolab.com so we can assist you further. Best regards, The Casinolab Team

Rated 4 out of 5 stars

I've been Very impressed with this until now. But once again I am

I've been Very impressed with this site Till recently great games and easy too Withdrawal too although sometimes Slow . But recently they have Declined a couple of Withdrawals 1 for £500 . A lot money for me . I've been using the same banking and payment Methods and the bank are fine with any deposits I put in. . so it must be from CasinoLab side . Once the Withdrawal gets Processed I'll change my review to a good one . I spoke to the bank and they accept all payments all Payments into the bank . I ended up doing a bank transfer Withdrawal for almost £500 and it got paid into my bank today . So happy days and I will be happy to do a transfer again. If there is a problem. I love the Game and diversity and the staff are always helpful to

October 8, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Paul,

Thank you very much for taking the time to share your experience with us. We understand how important this is for you, and we’re truly sorry to hear about the difficulties you’ve faced with your Withdrawal.

Please rest assured that your concerns are taken seriously, and our team is fully committed to resolving such matters as quickly and efficiently as possible.

We encourage you to reach out to our support team through support@Casinolab.com again, referencing your previous communication, so we can assist you further.

Best Regards,
The Casinolab Team

Rated 1 out of 5 stars

Still waiting for my winnings after 8…

Still waiting for my winnings after 8 days. I have tried contacting them. Emails get ignored and the live chat tell you the same thing over and over again just copy and pasted. Looks like this site is just scamming people taking and taking and never paying out! I have emailed like they said I’m there response and still no reply!!

September 23, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Gary,

We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal, and that the communication so far hasn’t met your expectations.

Please rest assured that we’re committed to resolving such matters as quickly as possible. As we're currently unable to verify your account details, we kindly ask you to reach out to our support team through support@casinolab.com, referencing your previous communication, so we can assist you further.

Kind regards,
The CasinoLab.com Team

Rated 1 out of 5 stars

Scam site that doesn’t allow you to withdraw winnings

I’ve been trying to withdraw my money for the past 14 days with no success. The live chat is useless — you just get the same copy-paste answers every single day. When you email them, surprise surprise, you get the exact same copy-paste replies as in live chat. There is no way to actually get hold of a real person. They claim withdrawals are processed within 3 days, but that’s a complete lie. Avoid this scam site

October 1, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Lukas,

We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.

Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@casinolab.com, referencing your previous communication, so we can assist you further.

Best Regards,
The CasinoLab Team

Rated 1 out of 5 stars

PROCESS MY WITHDRAWS TODAY!!!

Update: 02.10.2025 Recieved one of 3 pending withdraws! Why the other two are not processed??? Why as well instead of paying me 500£, you payed me 554.78€ that is equal to 480,89£ with 20£ less than my withdraw amoun!!!!??? Process my remaining two withdraws!!!

01.10.2025 my 3 withdraws totaling 1500(500each) are still under review... Upon contacting them via the chat they lied that are processed but I have screenshot proof that they are not!!! I am waiting for them for 8 days by now!!!
I regestered to that casino February this year. Deposited more than 10 000£. Never won anything.. Eventualy I won 3000£ 23.09.2025 and requested to withdraw them. They said that I can withdraw only 500£ evry 24 hours with a maximum of 3 pending withdraws. Today is 30.09.2025 I have 3 pending withdraws and they are outside of the time frame of 3 business days as per terms and conditions!! Now I am waiting and will keep updating here if they payed me or not! I will start looking for legal ways to resolve the problem with them! If I do not get my winnings to my bank account, will open a fraund case about all the transactions that I made from the begining of openning my account! They already cancel my first withdraw once stating that my bank cancel the withdraw regarding the fact that they never process the withdraw to my bank on first place! The customer service repeat the same lies over and over again! Emailed them as well they do not repply!! Charges of deposits appear with diffrent names on different platforms in different currencys as well to be harder to be tracked!!! If i do not recive my money in the next days or two I will open a FRAUD case with my bank! And will contact the relevant authorities in the United Kingdom!!! WILL KEEP YOU UPDATED!!!!

September 30, 2025
Unprompted review
Casinolab logo

Reply from Casinolab

Dear Emanuil,

We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.

Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@casinolab.com again, referencing your previous communication, so we can assist you further.

Best Regards,
The CasinoLab Team

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