13 hours ago New For a compulsive gambler this site takes the michael. I won over £800, could only withdraw 500 so had 300 left in account ended up giving them that back while waiting for my 500 to... See more
Company replied
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Review summary
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Reviews shaping this summary
my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
Company replied
Once again I am waiting for my withdrawels. I won't do as zi did last time and cancek the withdrawel. Casinolab is a good site but poor withdrawel process and leaving the money where you can cance... See more
Company replied
My experience started well with casinolab at the beginning and I had no issues and actually liked playing there . I had few withdrawals processed and no issues at the beginning. However my last 2 with... See more
Company replied
Company details
Written by the company
You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Costa Rica
- casinolab.com
2.3
Poor
583 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They don’t even deserve one star
They don’t even deserve one star. Pathetic pieces of shit. Have been trying to withdraw my winnings for 4 weeks!! Constant back and forth messaging with the “support” that keep indicating it is my bank rejecting it when it isn’t. Complete scammers
March 4, 2025
Unprompted review
Reply from Casinolab
Dear Simone,
We’re sorry to hear about your frustration and understand how important it is to receive your withdrawal smoothly. If your bank has confirmed that they are not rejecting the transaction, we’d like to investigate this further for you. Please reach out to our support team at support@casinolab.com so we can review the issue and provide you with a clear update.
We truly appreciate your patience and want to ensure this is resolved as soon as possible.
Best regards,
CasinoLab Team
Deposited 20 euro and won a little
Deposited 20 euro and won a little. Withdrew 30 euro and they paid 2 days later. No issues here. The only reason for 4 stars was the weirdness around wagering your deposit despite not accepting any welcome bonus, which I never do.
February 25, 2025
Unprompted review
Reply from Casinolab
Dear WhoStoleMyBeer,
Thank you for your review! We’re glad to hear that your deposit and withdrawal process went smoothly. We appreciate you bringing up the issue with the wagering requirements, especially since you didn’t accept a welcome bonus. We’ll look into this to ensure the experience is clearer for our players. Thanks for your feedback, and we hope you continue to enjoy your time with us!
Best wishes,
Casinolab Support Team
Do not use this site or the sister site…
Do not use this site or the sister site - Mr Punter !!! I've never seen anything like this before- EVER !!!!!! So I won 300£ after reading all the bad reviews I knew that I will have to fight to get the money , so I played the games with them .Screenshotting every person's name and all the promises they made , they got scared , cause they knew I won't let them to get away with it .So on the FIFTH Day - I realised that someone tried to take 300£ from my bank account ( didn't work ) but seconds after that I actually did receive my winnings of 300£ That was soooo weird, do not register here , they are selling your data .
March 1, 2025
Unprompted review
Reply from Casinolab
Dear Agita,
We take your concerns very seriously and want to assure you that protecting our players' data and ensuring fair gameplay are our top priorities. We would never engage in any unauthorized activity with your personal information. If you believe there has been any issue with your account security, we strongly recommend reaching out to our support team so we can investigate further.
We’re glad to hear you received your winnings, and if there's anything we can do to assist you, please don’t hesitate to contact us.
Best regards,
CasinoLab Team
Stop DO NOT USE CASINOLABS
Still have not gotten a communication from casinolabs addressing my case of unpaid bets, unpaid Cashback, delaying withdrawals, errors and breachs in their own terms ( all complaints must be replied to within 10 days) as well as multiple other regulations
It's been over a month since I started this case
I want all of my deposits refunded as no successful withdrawals were ever made this is all stated in detail in multiple emails that casinolabs have ignored
They have after 32 days returned my unpaid bets and did not address anything else in my case or the case itself. I do not accept this at this stage and will push for my deposits to be refunded
January 18, 2025
Unprompted review
Reply from Casinolab
Dear Morgan,
We understand how frustrating this situation must be for you, and we sincerely apologize for any delays in addressing your concerns. Please know that we take all complaints seriously, and our team is committed to reviewing and resolving them as thoroughly as possible.
Since you’ve already been in contact with our support team via email, we encourage you to follow up directly there for the most up-to-date information on your case. If your complaint is still unresolved, please let us know, and we will ensure it is escalated for further review.
We truly appreciate your patience and look forward to assisting you.
Best regards,
CasinoLab Team
Won a bunch of money after depositing was worried about withdrawing
Won a bunch of money after depositing, saw all the negative reviews here and got super super scared. Withdrawal takes 3 days but I got my first 750$ CAD. Still got a bunch more will continue to update here and increase my review's stars as time goes on.
Update was able to withdraw 2250$ from them at instances of 750$ with no problems!
No 5 stars because of length of withdrawal
February 26, 2025
Unprompted review
Reply from Casinolab
Dear Lucas,
Thank you for your thoughtful review! We're thrilled to hear that you’ve successfully withdrawn your winnings and are satisfied with the process. We understand the concern regarding the length of the withdrawal, and we’re working on ways to improve the speed for our players. Your updates and feedback are greatly appreciated, and we look forward to continuing to provide you with a positive experience.
Best wishes,
Casinolab Support Team
Reported for unsolicited spam texts as I have never heard of this site let alone given any of my personal information for them to harass me.
Reported for unsolicited spam texts
Thankyou for responding and I'll reach out to your support in next couple of days with the relative details.
Thanks again.
February 26, 2025
Unprompted review
Reply from Casinolab
Dear Nick,
We are sorry to hear about this experience. Please note that CasinoLab does not engage in unsolicited messaging, and we take privacy matters very seriously. If you have received any unwanted communications, we would like to investigate this further.
Please reach out to our support team at support@casinolab.com with any relevant details so we can look into this matter and ensure it is addressed appropriately.
Best regards,
CasinoLab Team
DEPOSIT GONE MISSING!!!
Registered and deposited today but deposit did not credit. I was told to wait 2 hours which I did, still could not see my deposit. I was then asked to send in proof that the deposit was taken from my bank account which I did and now the matter has been sent to the finance department for further investigation. All I wanted to do this afternoon was play a few casino games but all I have been doing for the last few hours is trying to locate my missing deposit! AN ABSOLUTE JOKE OF A CASINO! CASINOLAB IS NOT RECOMMENDED!
February 24, 2025
Unprompted review
Reply from Casinolab
Dear Mr H. ,
We apologize for the inconvenience and frustration you've experienced with your deposit. We understand how important it is to resolve these issues quickly. Our finance team is currently investigating, and we’re working to ensure this is sorted out as soon as possible.
We appreciate your patience and encourage you to reach out directly at support@casinolab.com if you need any updates.
Best regards,
The CasinoLab Support Team
Spam messaging me
Spam messaging me. I did not authorise casinolab to send me any marketing junk. Never even heard of this company until they started messaging with "we have deposited £425 actual cash in your account". Really? I don't even have an account and it's a lie anyway. They claim they would double my deposit of UPTO £425.
February 23, 2025
Unprompted review
Reply from Casinolab
Dear Xander,
We sincerely apologize for the unsolicited messages you've received. This is not the experience we want for our players, and we are addressing the issue with our marketing team. We take these matters seriously and will ensure this is resolved.
Please reach out to us directly at support@casinolab.com to further investigate and remove your details from our contact list.
Best regards,
The CasinoLab Support Team
Currently illegally refusing to perform…
Currently illegally refusing to perform GDPR Requirements for removing contact details and have no opt out clause.
I will be forwarding to the ICO for this practise
Follow on from the below reply.
Sent the email and had no reply within the set 72hrs, yet the texts are getting worse.
Full on scam artists and I have started proceedings
February 19, 2025
Unprompted review
Reply from Casinolab
Dear James,
Thank you for your feedback. We take GDPR requirements and the protection of personal data very seriously. We would like to address your concerns directly and look into this matter further.
Please contact us to support@casinolab.com so that we can assist you in resolving this issue promptly and in compliance with all necessary regulations.
We appreciate your cooperation and look forward to hearing from you.
Kind regards,
Casinolab.com Team
Withdrawals
I've got to be honest you do get your withdrawals but here's the big but. You're limited to your withdrawals. £7000 a month i was lucky enough to win 4 times this amount. So they're making me wait 4 months to withdraw it all and they keep mentioning " your vip level 1" so your limited oh and guess what its an automated system that they created but can't edit or override 🤣. They then said its so its fair for all players 🤣. Yes because not letting people withdraw a percentage of their funds is a good thing 🤣. So just be aware they won't change it for anyone and your going to be waiting along time for it so stay strong and don't gamble and give it them back because that's the only reason that rule is in place.
February 14, 2025
Unprompted review
Reply from Casinolab
Dear Ns H,
Thank you for taking the time to share your experience with us. We truly appreciate your honesty and feedback. We're glad to hear you had a positive experience with your withdrawals but sincerely apologize for any frustration caused by the limits placed on your account.
We understand that the withdrawal limits can be frustrating, especially when you have larger wins. The reason for these limits is to ensure responsible gaming practices and to make sure all players are treated fairly. We acknowledge this system may not be ideal for everyone, and your concerns are certainly heard.
While the automated system is in place to maintain fairness, we do recognize that it might not always align with individual preferences. We want to reassure you that we're constantly evaluating how we can improve our processes and offer a more satisfying experience for all our players.
If you have any further concerns or would like to discuss this directly, please feel free to reach out to our support team. We’re here to assist.
Best regards,
The CasinoLab Support Team
There are no words to describe this…
There are no words to describe this clown outfit. Absolute joke. I wish I had a quid for every time I heard relevant department..... DO NOT GIVE THEM A PENNY. Bonuses missing, free spins missing, winnings missing since jan 18th 2025.... still not found. I got off lightly before depositing to much. You will never see your money again.
February 15, 2025
Unprompted review
Reply from Casinolab
Dear Paul,
Thank you for sharing your feedback. We are genuinely sorry to hear about your frustration with your recent experience. We take concerns regarding bonuses, free spins, and winnings very seriously. We understand how important these issues are, and we are committed to resolving them as quickly as possible.
Our team is working diligently to investigate your case and ensure everything is properly addressed. We apologize for any confusion or inconvenience caused, and we truly appreciate your patience while we work to resolve the matter.
If you would like to discuss this further or need any immediate assistance, please don’t hesitate to reach out to us directly at support@casinolab.com. We are here to help.
Best regards,
The CasinoLab Support Team
Scammers
Scammers. Won't let you close tour account after having no wins. Avoid!
February 12, 2025
Unprompted review
Reply from Casinolab
Dear Matt,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@casinolab.com with your account details so we can investigate your case further and your account closure is processed swiftly.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Kind regards,
Casinolab.com Team
1 star cause 0 isn't an option. AVOID
Absolutely the worst casino site I've had a privilege of signing up to. And I play about 14 different sites! This is the only casino I've had no end of problems with. They love giving you lots of promotions but if you accept them you won't be able to play any of your free spins. I spoke to customer service and been told games are under maintenance? I lean why would you put up a promotion with a game that's under maintenance who on earth has that little brain cells? This casino will just take your money. Avoid!
February 12, 2025
Unprompted review
Reply from Casinolab
Dear Anna,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We strive to provide excellent service, and it’s clear we fell short in this instance.
We’d love the opportunity to resolve this for you.
Please reach out to us directly at support@casinolab.com so we can make things right.
Thank you for your feedback, and we hope to serve you better in the future.
Best regards,
Casinolab.com Team
My problem with Casinolab1 is that they…
My problem with Casinolab1 is that they tell you that they have a responsible gambling page. But when you contact them they now say that you can't adjust your spending. It all has to be done bye email. It's against the law not to have a responsible gambling page. It's a shame I enjoyed the casino. But as always just another scam to get as much money as possible and have no tools for people who gamble excessively. All in all stay away. Far better places to spend your hard earned money. Crooks
February 12, 2025
Unprompted review
Reply from Casinolab
Dear Andrew,
Thank you for sharing your concerns with us. We sincerely apologize for any confusion or inconvenience you’ve experienced regarding our responsible gambling practices. We understand how important it is for players to have easy access to tools that promote safe and responsible gaming.
We take responsible gambling very seriously and continuously strive to improve our processes to better support our players. While some adjustments currently require email confirmation to ensure proper documentation and security, we appreciate your feedback and will certainly take note.
Your experience matters to us, and we would love the opportunity to discuss this further and assist you directly. Please feel free to contact our support team, and we'll do our best to address any concerns you may have.
Thank you once again for your feedback. It helps us improve and better serve our community.
Best regards,
CasinoLab.com Team
I mean I had no options then to pick 1…
I mean I had no options then to pick 1 star. Otherwise I would give them under 0
This is definitely a scam. I seriously advice pls do not register with them. They charge you per transaction, on top I won 3 thousand pounds. 7-8 days they made me suffer, didn’t let me with raw , I lost 3 thousand plus 2 withrawls I made for 500 each. After just giving us on them I had to withdraw as if you playing with them there is no other option other than loosing. Unless u loose all your hard earned money. They just don’t let you do anything with the money. It’s a show money, unless u have patience to wait for a month to get 3k.
I made three 500 pounds withdrawals and 3000 in my wallet. But then i woke up that even if I make 100k it’s gonna be useless.
Worst worst worst company
Customer service for the name sake, nothing they can do or say, absolutely confirm it that this is a scam.
This must be closed. As innocent vulnerable ppl will get trapped. And loose there hard earned money.
I would like to tell the gambling Assosiatikn to cancel there licence, and never be allowed to get another licence on any other company either. Trust pilot kindly cancel there website and the whole fraud business they are doing
Regards
January 14, 2025
Unprompted review
Reply from Casinolab
Dear Amrit,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@casinolab.com with your account details so we can investigate your case further and ensure your winnings are processed correctly.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Warm regards,
CasinoLab.com Team
Not paying out winnings
As previously mentioned deposited £50 won £100 on blackjack, haven’t received winnings or the original stake even though the bet was won. I was told they are experiencing problems with blackjack and are having to pay people out manually however my bet was place 25 days ago, when on live chat or writing a previous review I have been told to email the live support team which I have done multiple times, they don’t reply or will reply saying your request is being processed. I also have given all information in the betting history to make there jobs easier and yet 25 days later I’m still told to be patient. I can’t actually get a hold of someone who will talk to me on what’s going on whether I’m getting my money payed out. I would not recommend using this platform as at this point they have stolen my money. Update been 40 days now and still haven’t received my money despite there reply to this review when contacted was told once again my case had been escalated. The case must have been escalated all the way to heaven with the amount of times they have “escalated” my case
January 16, 2025
Unprompted review
Reply from Casinolab
Dear Chris,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your missing win. We completely understand how disappointing it must be to wait this long without clear answers.
Investigations regarding missing winnings can sometimes take longer than expected due to the need for thorough checks and manual processing. Rest assured, our team is working hard to resolve cases like yours as quickly as possible.
To assist you further and provide more clarity on the status of your request, we kindly ask you to reach out directly to our support team.
We truly appreciate your patience and understanding while we work to make this right. If there’s anything else we can do to support you, please don’t hesitate to ask.
Kind regards,
CasinoLab.com Team
This website is a scam. Go away
This website is a scam.
I have some pending balance on my account and they don't allow to withdraw it.
On chat support they say email support team but they never answer.
On last email i requested them to withdraw but they only said to me your account its closed.
Dont play in this website if you dont want to loose your money.
Only they allow to withdraw if your earnings are lower than deposits.
Go away from this website. Its a scam
January 20, 2025
Unprompted review
Reply from Casinolab
Dear Ernest,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@casinolab.com with your account details so we can investigate your case further and ensure your winnings are processed correctly.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Warm regards,
CasinoLab.com Team
Absolutely horrible system
Absolutely horrible system!
There’s a limit to what you can withdraw “depending on your level” which I didn’t even know there were levels?
You can only withdraw ONCE every 24 hours and can only have 3 active withdrawal requests. So if you win big like I did, have fun waiting weeks to get your funds. For each request to be processed you have to wait 3 days.
I have had 2/3 requests been cancelled by their finance team and the customer support is absolutely useless! I’m in Australia so been very difficult to get any sort of support or solutions! Just keep getting told to wait really!
February 3, 2025
Unprompted review
Reply from Casinolab
Dear Eden,
Thank you for sharing your feedback.
We’re sorry to hear about your dissatisfaction and take your concerns seriously.
Our withdrawal limits and verification processes are designed to ensure security and compliance with regulations. While we understand these steps can feel inconvenient, they are necessary to maintain a safe environment for all players.
We aim to provide timely support and regret if your experience fell short of expectations. If you’d like us to review your case further, please reach out to our team directly to support@casinloab.com .
Thank you for your feedback, and we wish you all the best.
Best regards,
Casinolab.com Team
Never play on this site lost a lot of…
Never play on this site lost a lot of money it's all a big scam noticed the replies from casinolab is a load of dribble, just trying to make you play. STAY AWAY !!
January 29, 2025
Unprompted review
Reply from Casinolab
Dear Jackie,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@casinolab.com with your account details so we can investigate your case further.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Warm regards,
Casinolab.com Team
Did anyone receive money?
January 31, 2025
Unprompted review
Reply from Casinolab
Dear Geo,
Thank you for reaching out. We’d like to assure you that we absolutely process payouts for our players. Our goal is to ensure that every withdrawal is handled efficiently and securely.
If you’re experiencing any issues with a withdrawal, please don’t hesitate to contact our support team. We’ll be more than happy to review your inquiry and assist you further.
Looking forward to helping you get this sorted!
Best regards,
Casinolab.com Team
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