Maybe I'm just shit for luck, as didn't get any decent win. I didn't like how it kept trying to get me to deposit once I didn't have enough to continue betting at the amount I was. As the game could b... See more
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See what reviewers are saying
I’ve had a great experience with Casino Rocket! The customer support team is awesome—super quick and helpful with any questions I had. Withdrawals are a breeze once your account is verified, it'... See more
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I would like someone to do something and appreciate Casino Rocket replying. Please reply to my email. I don’t hold any expectations on a resolution, I’ve been saying the same thing to support and... See more
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I had a blast playing at Casino Rocket at first, but then hit a snag when I tried to withdraw my winnings. Getting in touch with customer support was a breeze, but the information they gave me was... See more
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Company details
Written by the company
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contact info
Canada
- casinorocket.com
3.4
Average
132 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rоckеt Саsіnо
Hello Paigii,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the site and taking full advantage of our bonuses—that’s exactly what we love to see. Creating a fun, rewarding, and seamless experience for our players is always our top priority.
Your kind words truly mean a lot to us, and we can’t wait to keep bringing you even more exciting offers and great moments.
Wishing you plenty of luck and enjoyment ahead!
Warm regards,
Rocket Customer Experience Team
Deliberate delays on withdrawals
I would like someone to do something and appreciate Casino Rocket replying. Please reply to my email.
I don’t hold any expectations on a resolution, I’ve been saying the same thing to support and to the VIP manager and nothing changes.
I have been a VIP customer for years. I won 6000AUD yesterday morning and it was cancelled 12 hours later for some ridiculous reason. I’ve cashed out again and still having to wait over 24 hours. There is no need whatsoever to hold a players winnings unless you are not a verified player. I have been a verified player for years. In the beginning the payouts were in my account within 24 hours , as time goes on , so the delays in receiving my winnings. Casino Rocker have never not paid me , however the delays receiving funds now are just ridiculous. If our deposits are instant Casino Rocket , why are our winnings not instant . This time I feel very let down and loyalty and customer service means nothing to this casino anymore.
March 16, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hi Keisha,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing this situation has been, especially given your long-standing history as a VIP player. We completely understand how frustrating it must feel to experience delays and unexpected changes after a win, particularly when your previous experiences were much smoother.
We also hear your concerns around payout times, and you’re absolutely right, consistency is important, especially for our loyal players. While withdrawals can sometimes take longer due to internal reviews or processing procedures, we understand that this doesn’t make the waiting any less frustrating, especially when you’re used to quicker turnaround times.
Regarding the cancelled withdrawal, we would really like to take a closer look at what happened and provide you with a clear and accurate explanation. Your experience matters to us, and we want to ensure everything has been handled correctly.
Could you please provide us with your account details (email address and full name) so we can investigate this further for you? We’d really appreciate the opportunity to review your case and assist in resolving this as smoothly as possible.
Thank you again for your feedback and for your loyalty over the years. It truly means a lot to us, and we hope to restore your confidence in your next experience.
Update:
Thank you for getting back to us and for sharing your details. I really appreciate your time and patience. I’ve reviewed your account carefully, and I’m truly sorry for the frustration and inconvenience you’ve experienced with your withdrawals. I understand how worrying that situation can be.
I can confirm that your withdrawal has been successfully approved and should already have reached you.
Thank you again for taking the time to share your experience with us. Your feedback means a lot and helps us improve. We’re always here to support you, and I sincerely hope your future withdrawals are processed smoothly. Please feel free to reach out if there’s anything else I can assist you with.
Kind regards,
The Casino Rocket Team
Do not trust this casino. They will try anything to keep your money..
Oh my goodness. Please stay clear of this Casino, they will try everything in their power to reject your withdrawals. From saying that I have used the wrong platform to take out my winnings or the account numbers are wrong, of which have never changed, then all of a sudden requesting my deposit account, of which was completely irrelevant because I don’t use that account to withdraw into. Then one of the latest ones was a technical issue., then the one after that was the fact that I hadn’t played my deposit through three times.
That was a joke in itself because I did increments of deposits, finally won my money back and decided to take it out. They’re utter lies and I do not trust this casino one bit.. almost every single withdrawal has been rejected. I was very fortunate to win a decent sized progressive jackpot at one stage, of which they claim on their withdrawal small print section. that they will pay out all progressive jackpots straight away. Well, they did not. They made me wait for days and days and days to make small withdrawals and told me because it wasn’t a progressive jackpot.. I took a snapshot of the actual progressive jackpot to prove their lies. That meant nothing to them..and did not action my queries or request appropriately.
I think they’re obviously onto something illegal and they haven’t actually got the money. They’re doing some type of money laundering. I don’t know, but I feel something bad is going on in that casino to the point that they probably don’t have enough funds and they’re trying to make money on our winnings anyway they see fit.
I am totally disgusted. I have spent so much money in this damn casino because as they know all gamblers are addicted to some form and they are hoping that you will spend the money that they reject.
Do not trust this casino please go elsewhere for your own good.
March 12, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hi Nedda,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the experience we want any of our players to have, and I completely understand how concerning repeated withdrawal issues can feel.
We take feedback like this very seriously and would genuinely appreciate the opportunity to look into your case further to better understand what may have happened. Our goal is always to ensure that processes such as withdrawals are handled as smoothly and transparently as possible, so it’s disappointing to hear that this has not been your experience.
I would really like the chance to review your request and see what we can do to help turn this situation around for you. If you’re open to it, please reach out to us directly at support@casinorocket.com so that we can investigate this matter thoroughly and assist you as soon as possible.
Alternatively, you’re welcome to reply directly to the Trustpilot request with your account details, and we’ll be happy to take a closer look for you
Again, I’m very sorry for the experience you’ve had and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in us.
Update:
Thank you so much for getting back to us and for providing your credentials. I truly appreciate your time and patience. I’ve taken a careful look at your account, and I’m really sorry for the frustration and inconvenience you’ve experienced with your withdrawals. I completely understand how concerning that must have been.
I can see that some of your withdrawals have been successfully approved, and they should have reached you by now. Congrats on your winnings! 🥳
I’d also like to gently mention that our relevant team may request proof of payment for any account used to make a deposit, as part of our standard verification process.
Thank you again for sharing your experience with us. It truly helps us improve. We’re here to support you, and I sincerely hope your future withdrawals go through smoothly without any issues. Please don’t hesitate to reach out if you need anything further.
Kind regards,
The CasinoRocket Team
This is a scam casino
This is a scam casino, haven't had one successful withdrawal ever! They are getting sloppy and can't remember their own lies lol I've been apologized to so many times The word has lost all meaning from them lol. They give false information about withdrawal timeframes, their emails from VIP managers regarding withdrawal issues have key words spelt wrong like instead of typing 'bank transfer withdrawal ' they will have spelt it like 'bant transfer' they apologize the assure that the issue is fixed then something else happens, never contact you when they say, support staff make up things that are not in the terms and conditions, lie about processing requests, each staff member gives different answers to the same question. Withdrawals say instant but 3 days later and haven't even got my withdrawal request processed. VIP managers asking for more Kyc documents and says that's the issue even though I have updated my Kyc documents more than twice in the last year.. you'd think a VIP manager would check your account to see if Kyc documents are on the account and verified before asking for more identification information.. whoops! Bloody scammers and bad at it too. They steal your money and trying to phish for personal information. Lying pigs..
February 27, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hello, Michael.
Thank you for sharing your feedback. We’re genuinely sorry to read about your experience and the frustration you’ve described.
We take allegations regarding withdrawals, communication inconsistencies, and KYC procedures very seriously. Please be assured that withdrawals are processed in accordance with our Terms & Conditions, internal security procedures, and verification requirements. These measures are in place to protect both our players and the integrity of the platform.
We also appreciate your comments regarding the VIP Account Manager communication. Your feedback will be reviewed internally, as maintaining clear, professional, and accurate communication is extremely important to us.
At this time, we are unable to identify your account based on this review alone. In order to properly verify the information and investigate your concerns in detail, we kindly ask that you provide your full name and registered email address by contacting us directly. Once received, our team will review your case thoroughly and respond to you via email with specific information regarding your withdrawals and verification status.
We are committed to operating in a fair and transparent manner, and we would welcome the opportunity to clarify the situation and address your concerns properly.
Kind regards,
Casino Rocket's Customer Experience Team
Great been playing for a while games…
Great been playing for a while games are fun l have had few good wins l don't like pop up to deposit soon as my credits are low it wood be good if withdrawals was more quicker like same day
February 16, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hi Irene,
Thank you so much for your review! We’re really happy to hear that you’ve been enjoying the games and that you’ve had some nice wins along the way — that’s always great to see.
We also really appreciate you sharing your honest feedback. We understand how pop-up deposit reminders can feel distracting when you’re focused on playing, and your comment has been noted. Regarding withdrawals, we completely understand the desire for same-day processing, and we’re always working on improving our systems to make payouts as quick and smooth as possible while still meeting security and verification requirements.
Thank you again for playing with us and for taking the time to share your experience. Your feedback truly helps us improve, and we look forward to many more enjoyable sessions with you.
Kind Regards
The Casinorocket Team
I DO NOT RECOMMEND THIS SITE!!
I DO NOT RECOMMEND THIS SITE!!! it makes withdrawals drag with their excuses and the delays they make it almost impossible.
February 11, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hello Dave,
Thank you for sharing your feedback. We’re truly sorry to hear that your withdrawal experience felt frustrating, and we completely understand how important it is to receive your winnings without unnecessary stress.
First of all, congratulations on your winnings, that’s always great to see! 🎉
Regarding withdrawals, please note that we have a standard verification process in place. In most cases, accounts must be fully verified before withdrawals can be processed. These checks are required for security and regulatory reasons to protect both our players and the platform. While we understand that verification steps can sometimes feel like delays, they are necessary to ensure safe and secure transactions.
That said, we sincerely apologize if the process took longer than expected in your case. This is certainly not the experience we aim to provide.
We have sent a request via Trustpilot asking for your credentials so we can properly identify your account and review your case. You should receive a separate email directly from Trustpilot requesting this information through their secure system. Please note that this process is private, and your details will not be visible publicly.
Once we are able to review your account, we will gladly look into this matter and ensure it is handled appropriately.
Update: We’re still waiting to receive the requested details so we can review this properly. Whenever you’re ready to share them, we’ll be happy to look into your case and assist further.
Thank you again for your feedback.
The CasinoRocket Team
Maybe I'm just shit for luck
Maybe I'm just shit for luck, as didn't get any decent win. I didn't like how it kept trying to get me to deposit once I didn't have enough to continue betting at the amount I was. As the game could be played at a lower bet but it wouldn't let me back onto the game without depositing.
January 18, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hello, Rachel!
We totally get how frustrating that can be! Losing streaks are never fun, and we’re sorry it felt annoying when the game wouldn’t let you continue at a lower bet without topping up. Your feedback really helps us understand the player experience, and we’ll keep it in mind as we look to improve things. Hopefully next time luck swings your way, and the game feels smoother and more enjoyable for you!
Warm regards,
RocketCasino Team
I like that pays out right away don't …
I like that pays out right away don't have to wait days for my winnings.i also like the games they offer . And I also\nLike their support and they're chat rooms .
January 1, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hi Mike,
Thank you so much for sharing your awesome feedback! We’re delighted to hear that you’re enjoying our fast payouts — we understand the importance of receiving your winnings quickly without unnecessary delays. It’s also great to know that you’re having fun with the variety of games we offer, as we’re always working to bring exciting and engaging options to our players.
We’re especially glad to hear that our support team and chat rooms stood out to you. Creating a friendly, helpful, and interactive environment is a key focus for us, so your feedback truly means a great deal to the entire team.
Thank you again for sharing your experience and for choosing us. We look forward to welcoming you back for many more great sessions, smooth payouts, and enjoyable moments!
Warm Regards
The CasinoRocket Team
i like the casino because of the good…
i like the casino because of the good RTP and fair with games and good and honest customer support is also big plus + and good bonuses
January 12, 2026
Unprompted review
Reply from Rоckеt Саsіnо
Hi Antti,
Thank you so much for taking the time to share your feedback with us! We’re truly excited to hear that you’re enjoying our casino and that the good RTP and fair gameplay stood out to you. Transparency and fairness are at the heart of what we do, so it’s great to know that this is coming across clearly in your experience.
We’re also really happy to hear your kind words about our customer support team. Providing honest, friendly, and reliable assistance is something we take great pride in, and your feedback is a big motivation for the entire team. On top of that, it’s wonderful to know that you’re enjoying our bonuses — we always aim to offer rewarding and exciting options that add even more fun to your play.
It truly means a lot to us and encourages us to keep delivering a fun, fair, and player-focused experience. We look forward to seeing you back for many more great sessions and exciting moments ahead!
Warm Regards
The CasinoRocket Team
What I liked most is that I never felt…
What I liked most is that I never felt lost on the site. Everything is laid out in a way that actually makes sense. I did get slightly irritated waiting for my bonus to be credited, but once it arrived, I had a good run and a good time.
November 29, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Jasmine,
Thank you so much for your thoughtful review! We're really happy to hear that you found the site easy to navigate. That’s exactly what we aim for.
We appreciate your patience regarding the bonus credit and understand how delays can be frustrating. We’re glad everything was sorted and that you ended up having a great time once it arrived.
If you ever need anything or have suggestions for how we can improve, we’re always here to help. Thanks again for sharing your experience!
Kind Regards,
The CasinoRocket Team
I was a bit skeptical
I was a bit skeptical, but my $30 on Gates of Olympus turned into $120 so fast I literally said “no way” out loud. Money was in my PayPal the next day, no drama at all.
November 24, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Noor,
Thank you for sharing your experience with us! We’re glad to hear that everything went smoothly and that your withdrawal was processed without any issues.
If you ever have questions or need assistance in the future, our support team is always here to help. We truly appreciate you taking the time to leave a review!
Kind Regards,
The CasinoRocket Team
Great casino small but simple deposits…i
Great casino small but simple deposits overall simple to play and handle overall casino is great an slot selection is mint :) thanks guys
November 23, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Joseph
Thank you so much for the fantastic feedback — we’re delighted to hear you’re enjoying your time with us!
It’s great to know that the simple deposit process, easy-to-navigate platform, and slot selection are working well for you. We always want gameplay to feel smooth and enjoyable, so hearing that you find the casino “simple to play and handle” truly means a lot.
Thanks again for sharing your experience and for choosing to play with us — we’re glad to have you with us!
Wishing you the best of luck on the reels! 🍀✨
Warm regards,
Customer Experience Team
What I like here is the reliability
What I like here is the reliability — no random crashes or balance glitches. The only thing that could be improved is having more weekly promotions for regular players.
November 15, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Leon,
Thanks for the great feedback! We’re happy to hear you enjoy the reliability and smooth performance. We appreciate your suggestion about adding more weekly promotions — it’s valuable input, and we’ll definitely keep it in mind as we expand our offers for regular players.
Warm regards,
Rocket Casino Team
My experience here has been pretty…
My experience here has been pretty smooth so far. The game selection is huge, and everything loads quickly. I reached out to support about a missing reward, and they fixed it within minutes. Only wish the VIP perks were a bit easier to unlock.
November 12, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hello Rami,
Thank you so much for sharing your experience with us. We’re really glad to hear that everything has been running smoothly for you. It’s also great to know that our support team was able to resolve your missing reward within minutes.
We truly appreciate your feedback regarding the VIP perks. I will share your feedback with the relevant department. Comments like yours help us understand what our players would like to see more of.
If you ever have questions or need any assistance, please feel free to let us know. We’re always here to help.
Thank you again for your kind words and for being with us!
Warm regards,
The Rocket Casino
The games are fun and the interface is…
The games are fun and the interface is really easy to use. The only issue I had was a slight delay in receiving my cashback, but support handled it quickly and politely. Definitely one of the better platforms out there.
November 10, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Ruben,
Thank you for taking the time to share your experience—we truly appreciate it!
We’re very happy to hear that you enjoy our games and find the interface easy to use. Your positive feedback means a lot to us.
Regarding the slight delay with your cashback, thank you for your patience. We’re glad our support team was able to resolve it quickly and politely. We always aim to provide fast and helpful assistance.
If you ever have any questions or need help in the future, please don’t hesitate to contact us. We’re here for you anytime.
Wishing you a wonderful day and the best of luck in your games!
Warm regards,
The Rocket Casino
Excellent experience
Excellent experience. The games load fast, and everything works without glitches. I had a question about my bonus, and support answered within minutes. Withdrawals were processed the same day — very impressive!
November 8, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Dear Maribeth,
Thank you so much for taking the time to share your positive experience with us!
We’re happy to hear that you enjoyed smooth gameplay, received quick assistance from our support team, and that your withdrawal was processed promptly—that’s exactly the experience we aim to deliver to all our players.
Your feedback truly means a lot to us, and it motivates our team to keep improving every day.
If you ever have more questions or suggestions, please don’t hesitate to reach out. We’re always happy to help.
Wishing you the best of luck and plenty of fun in your next games!
Warm regards,
The Rocket Casino
Reply from Rоckеt Саsіnо
Hi Lisa,
Thank you for letting us know you’ve registered. I noticed you gave a 2-star rating, and I’d love to understand what happened so we can investigate and improve your experience.
Update: I just wanted to follow up to see how everything is going with your account and experience at Rocket Casino. If you’ve encountered any issues or have any feedback, we’d be happy to help.
Could you please provide your full name and the email associated with your account? If you encounter any issues, our live chat is available 24/7 and our team will be happy to assist you right away.
Warm regards,
Yudith from Customer Experience Team
I love the games and they do well with…
I love the games and they do well with withdrawel speed. Free spins are very rare sadly but other wise one of the best.
October 10, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hello, Cale! Thanks for your feedback! We’re glad to hear you’re enjoying the games and that withdrawals are working well for you 😊. We appreciate your note about the free spins — is there anything we could do to make your experience even better?
Warm regards,
RocketCasino Team
The live dealer section is excellent
The live dealer section is excellent. Blackjack Classic 21 felt very authentic, though once the video froze for a few seconds. Deposit via crypto was fast, and withdrawal was smooth. Definitely one of the better casino interfaces I’ve used recently.
October 5, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hi Keroline,
Thank you for your wonderful feedback!
We’re happy to hear that you enjoyed the live games section.
Moreover, it's great to know that both your crypto deposit and withdrawal went smoothly and that you like our interface!
Also, we’ll make sure to forward the video freeze issue to the technical team for review.
Wishing you many more great sessions at the tables!
Kind regards,
Rocket Casino
Excellent service and playing experience
Excellent service and playing experience
October 8, 2025
Unprompted review
Reply from Rоckеt Саsіnо
Hello,
Thank you for taking the time to share your experience with us. We’re happy to hear that you enjoyed both our service and your playing experience!
Our team works hard to make every moment enjoyable, seamless, and rewarding for our players, so your kind words mean a lot to us.
Feedback like yours keeps us motivated to continue delivering the best experience possible.
If you ever have any questions or suggestions, please don’t hesitate to reach out. We’re always happy to assist.
Warm regards,
Rocket Casino
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