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Passport photo upload looked okay before live chat did not identify the failed file at Mon 10:15. Cashier screen stayed blank on ticket #26855 The account page skipped the timestamp.

Olivia from contact form was polite, but answered a completely different question. I asked why KYC had restarted; the reply explained how to clear browser cache. No big speech from me, just fix the page before people pay Absolute faff

Deposit screen Mon 14:26: transaction history loaded blank from the casino profile on the phone while desktop worked. Mobile page sent me back to chat after I checked live chat.

before bed, and then Ticket #52949: support at Sun 7:12 pasted rules for a promo I did not use. Lobby notice disagreed with chat on ticket #76692. The message centre still showed nothing useful.

search turned up Rainbow Riches but tapping it threw an error and it wouldn't open. Tried on an ageing iPhone 8 and again in a browser, same thing. Agent said they were 'looking into it', still nothing.

A tiny £132 cashout should not need this much theatre. First cancelled, then paid, then Amy said the payment team had not even looked at it. What exactly was I waiting for? Nobody should need three chats for one obvious answer

Bonus balance on iPad in landscape went sideways once Sugar Rush moved wagering by 5% from the casino profile after the promo implied more. Lobby notice left the old status in history before I had to leave.

I raised #8452 about a £17 that had been on review three days Got told it was with the payments team and I'd have an update in 24 hours.

That came and went.

Messaged once again, new agent, no record of the promised update, started the clock afresh.

It's the resetting that gets you, every contact feels like it wipes the last one and you're back at the beginning.

Live Blackjack loaded the video but not the controls. After that, a grey unavailable message replaced the game. the catalogue looks bigger than it feels. I would not have cared if the site had shown one honest status.

Verification after £48 went wrong first: KYC only says review at Thu 11:48 without naming the missing document. Email update made the bonus issue messy to read and nobody gave a reason.

Sat down after work to play the one game i had been looking forward to and found a banner saying THIS GAME IS NO LONGER AVAILABLE IN YOUR REGION. no email, no warning, and it was there in the lobby on the friday.

I checked twice: The callback never happened, and the casino ticket still says open brilliant.

The rules page used one withdrawal limit, the cashier used another, and help desk said both could apply. That is not transparency; that is a guessing game with my £9 I was done after that.

After setting cool-off went wrong first: cool-off confirmed at Thu 21:46 and promo popups still loaded. Account history left the old status visible after I checked live chat. 😐

Reality check Fri 17:14 went wrong first: session reminder appeared from the casino profile after the next slot round. Mobile page left the wrong value in history while I sat refreshing.

Reload bonus said it ended at midnight, then vanished around 10pm while I was still reading the terms. Maybe there was a hidden timezone line somewhere, but users should not need a detective board Such a weird little mess

The platform seemed normal until the mobile cards were too small to tap.

After registration, the cashout was refused after verfication.

last Wednesday the balance updated on desktop but not mobile for nearly half an hour. Support said refresh, as if I had not already worn out the button. Not ideal. Could they make the cashier any more confusing?