casiqo.com Reviews 

Reply from casiqo.com

Dec 3, 2024

Hi Sam,

Thank you for sharing your feedback. We apologize for any inconvenience caused and appreciate the opportunity to address your concerns.

Regarding your verification documentation, for security reasons, some numbers should be properly covered when submitting documents. This ensures your personal information is protected while allowing us to verify your account efficiently.

On the matter of withdrawal limits, we strive to ensure our processes are as clear and seamless as possible. If you encountered any confusion, we would be happy to review this further to clarify and assist.

Lastly, we value your feedback on live games and currency options and will share it with our team as part of our ongoing efforts to improve the platform.

Could you please provide your email address so we can review your account in detail and assist you directly?

Best regards,
CasiQo Customer Experience Team

Reply from casiqo.com

Aug 30, 2024

Hi Tazzz,

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our players, as it helps us improve and provide the best possible experience.

I understand that our withdrawal limits might be frustrating, and I’m sorry if this has caused any inconvenience. We have these limits in place to ensure secure and smooth transactions, and they are outlined in our Terms & Conditions: 1,000 Euro per day, 5,000 Euro per week, and 15,000 Euro per month. This system is designed to protect both our players and the integrity of our services.

We are continuously looking for ways to enhance our players’ experience and your feedback is valuable in this process. If you have any other concerns or suggestions, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure your gaming experience is as enjoyable as possible.

Thank you for being a valued member of our community. We look forward to continuing to serve you.

Best regards,
CasiQo Customer Experience Team

Reply from casiqo.com

Jul 26, 2024

Hi Kaapo,

Thank you for sharing your experience. We apologize for any frustration you've encountered.

Our team strives to provide timely and efficient service to all our customers. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.

To assist you better, please send us your account details so we can promptly address your concern.

Rest assured, we value our customers' trust and ensure that all reviews, positive or negative, are genuine reflections of their experiences.

We appreciate your patience and are committed to resolving this matter for you.

Warm regards,
Raven, Customer Experience Manager

Reply from casiqo.com

Feb 23, 2024

Hello Jukka,

We're glad to hear that your experience has been positive overall!

Regarding your concern about bonus not showing, we recommend contacting us via live chat so we can look into this for you.

Our customer support team is here to help and will be more than happy to assist you with any issues you may be experiencing.

Alternatively, you can contact us at contact@casiqo.com.

Kind Regards,
Casiqo Casino

Reply from casiqo.com

Jan 15, 2024

Hello Anna,

Thank you so much for your glowing review and for recommending CasiQo Casino to your friends!

We're delighted you enjoy our wide selection of games, bonuses, and free spins.

We genuinely appreciate your support and look forward to providing you with an exceptional gaming experience whenever you visit.

Feel free to reach out if you have any questions or need assistance – we're here for you.

Kind Regards,

CasiQo Casino

Reply from casiqo.com

Nov 22, 2022

Hello Gamblerdutch,

Thank you for your feedback.
We're sorry to hear that you are having a hard time collecting your winnings.
Please keep in mind that the verification process may take some time and is needed in order to make a withdrawal. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.
If that's the case, you'll be told what you need to supply and how the document or image should appear.
Furthermore, all payment methods utilized should be confirmed as a license holder obligation.
I would also like to take this time to remind you of the wagering requirements as stated in our terms and conditions here - https://www.casiqo.com/en/terms-and-conditions - By No 12, under withdrawal and refund policy, Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely, CasiQo Casino

Reply from casiqo.com

Jun 20, 2022

Hello Wilhelmus vanDijk,

As you are aware, gambling is a game of chance with no guarantees. Yes, the more you play, the greater your chances of winning the jackpot, but it is still not guaranteed.

Some general advice: Try to keep your bets in proportion to your deposits to increase your chances of winning those free spin rounds and big jackpots. For example, depositing €50 and wagering €10 every spin will provide you only five opportunities (without payouts) - not ideal for a long gaming session.

Also, try another game if a game does not produce decent winnings after a few spins.

At Casiqo, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know. You may contact us anytime. We are available 24/7.