Cass Art Reviews 

5,217
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 973 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the art supplies are of exceptional quality, offering incredible value and very affordable prices across a wonderfully diverse selection. Many consumers also enthusiastically praise the swift delivery service, secure packaging, and the wonderfully straightforward online ordering process that makes purchasing completely hassle-free. However, some people mentioned experiencing frustrating delays with shipping services or receiving incorrect items that required extra effort to fix properly. A few reviewers also noted occasional communication difficulties with support agents when trying to resolve these unexpected delivery and missing order problems.

What people talk about most

Product

People report positive experiences with product, highlighting a wide variety of affordable items and great... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced, affordable, and offer... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting great materials, excellent stock,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more

Rated 5 out of 5 stars

They have excellent quality of stock, at excellent prices. There are often sales and offers on too so do look out for those. Delivery is a little longer than some other retailers, but not restricive... See more

Rated 5 out of 5 stars

Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often... See more

Rated 5 out of 5 stars

I was taking advantage of the reduction in prices. I have bought through SAA in the past but due to personal circumstances I have not been able to set time aside to practice. I have since found out... See more


Company details

  1. Art Supply Store

Written by the company

Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,217)

972 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value for money

Every item I've purchased has been very easy to find, and good quality.
Products are good value, and dispatched promptly.
No complaints at all.

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed

Shipping was super fast, packaged well. Products are exactly what I wanted and came with a leaflet about the story of Cass Art which I really enjoyed reading!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great discounts!

Easy ordering systems with different options for payment. Great prices and discounts for students. Love cass art!!

September 30, 2026
Unprompted review
Rated 4 out of 5 stars

Vast range of choice easy to order…

Vast range of choice easy to order online and delivered to your door
Wish we had a shop in Aberdeen though….
I would like to browse
Have deducted a star as always have an issue with postage being charged no matter value of order

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Cass Art is more than just a store for…

Cass Art is more than just a store for art supplies. It brings people to be part of a world made by art and creative spaces. I have a studio that is also my gallery space, every day I have visitors that know of Cass Art and they never cease to share their attachment to the experience that the Cass Art spaces are. It was what inspired me to begin my independent open studio practice 7 years ago. I'm grateful to Cass Art as a painter and entrepreneur, Cass is an inspiration for all, thank you so much, more than just art materials, more than just knowledge, ... ... its a culture of freedom in art and its practice.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing…

I had a great experience purchasing from Cass Art. The ordering process was straightforward, easy to navigate and very efficient, and my order arrived promptly and in excellent condition.

I was also very pleased with the overall customer service and communication throughout the process. Everything was handled professionally, and I felt confident that my order was being taken care of.

I honestly can’t think of any significant areas for improvement based on my experience. The only minor issue was that the free products included with my order arrived slightly damaged. Aside from that, everything was excellent, and I was very happy with the overall experience.

The quality of the products, ease of ordering and service were all excellent. I would definitely recommend Cass Art to others and will happily shop with you again in the future.

October 1, 2026
Unprompted review

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