Cass Art Reviews 

5,217
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 973 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the art supplies are of exceptional quality, offering incredible value and very affordable prices across a wonderfully diverse selection. Many consumers also enthusiastically praise the swift delivery service, secure packaging, and the wonderfully straightforward online ordering process that makes purchasing completely hassle-free. However, some people mentioned experiencing frustrating delays with shipping services or receiving incorrect items that required extra effort to fix properly. A few reviewers also noted occasional communication difficulties with support agents when trying to resolve these unexpected delivery and missing order problems.

What people talk about most

Product

People report positive experiences with product, highlighting a wide variety of affordable items and great... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced, affordable, and offer... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting great materials, excellent stock,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more

Rated 5 out of 5 stars

They have excellent quality of stock, at excellent prices. There are often sales and offers on too so do look out for those. Delivery is a little longer than some other retailers, but not restricive... See more

Rated 5 out of 5 stars

Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often... See more

Rated 5 out of 5 stars

I was taking advantage of the reduction in prices. I have bought through SAA in the past but due to personal circumstances I have not been able to set time aside to practice. I have since found out... See more


Company details

  1. Art Supply Store

Written by the company

Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,217)

972 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems at all

No problems at all. Just what is needed from an online store - although visiting a real thing is much more fun.

September 21, 2026
Unprompted review
Rated 4 out of 5 stars

Is this the best use of marketing budget?

This survey was a bit repetitive (asking me to rate five different tubes of paint). I hope you are not paying Trustpilot for the feedback. I do recommend Cass Art. Is Trustpilot a good use of marketing budget. I would have thought your brand was stronger without it!

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nice

I already wrote more than I care to in individual product reviews but basically good service, good stuff

September 19, 2026
Unprompted review
Rated 4 out of 5 stars

Mostly very good

Prices are reasonable and they stock a decent range. Online service is good but the real pleasure is in visiting my local store as the staff are so friendly and helpful. My only criticism is that I wish that the website had a means of finding out whether or not an item is currently in stock at the store. I'd rather not phone and hassle the staff but as the store is nearly an hour's journey from my home, it's good to know in advance that my trip is going to be worthwhile. I don't always want enough stuff to enable the Click and Collect option (which, come to think of it, could be a bit cheaper or indeed free for smaller orders).

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

Cass art following buy out of saa

I can purchase items from cass art through my membership of saa. Since cass art has taken over finding supplies previously easy to access, has been difficult. Too often they do not have what we want e.g a roll for storage of coloured pencils, schminke watercolour full pans, empty full pan containers, frisk tracedown, certain Claire fontaine pastelmat pads. It is also difficult to see the extra discount we would get as an saa member. Unlike saa orders where if something wasn't available we could place a forward order and be updated on supply , not the case with cass art. Their on line site is clunky to say the least. Lastly prices are not always competitive despite what they say. E.g Pitt pastel whit pencil 2.75 with cass art 2.30 with Jacksons. Yes you can ask them to match the price but the process is convoluted and doesn't sit with their online order system. Lastly an online system is fine but doesn't help an art club who has no wi fi in their meeting venue and members who would like to browse a catalogue. Maybe a bit old fashioned but trying to browse on line and compare products doesn't suit all of our older mbers. I could add more but I think that is enough to go on with

September 15, 2026
Unprompted review
Cass Art logo

Reply from Cass Art

Hi there,

Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with your experience, and we’d really appreciate the opportunity to talk about this further and see how we can help.

Please could you contact our Customer Service Manager, Tracey, on 0800 980 1123 to discuss your membership? She’ll be happy to look into this for you.

Best wishes,
Chrissy
Cass Art Customer Care Manager

Rated 5 out of 5 stars

Excellent quality, great value

These products are great quality. If you are looking for a gift for an arty friend, I really recommend them. They are much more enjoyable to use and better value than 'kids art supplies'. Easy to search for items and delivery is swift and efficient.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Easy check out. It would be perfect to give the option to buy with Klarna or credit card instalments as there are plenty of expensive products for which would help a lot to have the instalments option

September 14, 2026
Unprompted review

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