Illegal behaviour
Illegal behaviour. The company was dissolved in April 24 but they are still accepting orders and not sending the product. No response from the company and founder, Giles Bethule.
August 6, 2025
Unprompted review
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Company details
Written by the company
A contemporary clothing brand focused on dressed down elegance. Free UK shipping.
Contact info
Flat 305, Kassinga House, 37 Winchelsea Road, NW10 8UN, London, United Kingdom
- 07761 385365
- info@castandlane.com
- castandlane.com
2.2
Poor
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Bought back in April of this year, have contacted customer support literally hundreds of times, through email, social media, etc. No product, no refund, no contact.
April 17, 2025
Unprompted review
SCAM SCAM SCAM DO NOT ORDER CURRENTLY…
SCAM SCAM SCAM DO NOT ORDER CURRENTLY IN TOUCH WITH LAW ENFORCEMENT AS THEY HAVE NO REFUNDED ME AND NOT DELIVERED ANYTHING FOR MONTHS
October 2, 2025
Unprompted review
Probable scam
I placed an order five weeks ago have not heard anything. All emails ignored. Instagram comments and direct messages ignored. No shipping into or anything. This business is a scam.
June 5, 2025
Unprompted review
Stay away
Stay away! Was quite happy w the products which is why I went back to buy again. Totally disappointed. No products received, no response from customer service and no refund.
March 3, 2025
Unprompted review
Failed to refund returned goods
I have been extremely disappointed with my experience shopping at Cast & Lane. Whilst the customer service team was able to respond to my email asking how to return some pants that were too large, they have firstly failed to process this refund despite receiving the pants, and secondly have proceeded to ignore several emails I have written to them since requesting an update. Similarly I have have messaged Cast & Lane on Instagram in which I can see they have 'seen' the message and yet still have proceeded to ignore my previous messages. As such I am still owed about around 80 GPB. I would not recommend shopping at Cast & Lane. They have blatantly ignored my messages for an update despite having seen these.
November 13, 2023
Unprompted review
One of the best shopping experiences
Well made shirts and trousers. The fabrics are amazing. The team is very helpful and polite. Defo a recommendation!
August 2, 2022
Unprompted review
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