I do not recommend using this company
I do not recommend using this company. Unfortunately I can’t comment on the quality of the radiators because I still haven’t received them since I ordered and paid for them 11 weeks ago. I purchased a large number of radiators worth a significant amount of money and was told the lead time was 6-8 weeks, upon placing the order I was told they would be delivered w/c 25th April. I called the week before to check on the day they would be delivered and was told they weren’t ready and wouldn’t be until 20th May, again I had to chase them to check they were going to be delivered as promised but again have been told they are still not ready and they have no idea when they will be.
We have been renovating an old property and had to move out of our previous home at the end of March. I explained when I ordered the radiators the importance of receiving them on time and as quickly as possible as we will be living in rented accommodation until the radiators arrive due to not having any heating in the house and having a newborn baby and 2 year old. We also had to arrange other tradespeople for when the radiators are fitted as we wanted to test them and the heating system prior to plastering some of the ceilings, fitting the cornice and ceiling roses, painting, fitting the flooring and skirting boards etc however they have come and gone. We now risk having to spend thousands undoing work should there be a leak or the pipe centres aren’t exactly what they have quoted to me when they finally arrive and get fitted.
In summary we are homeless and thousands of pounds out of pocket due to this company. I have asked for management to call me back but they don’t and I still don’t have a date for when the radiators will arrive. It is with sadness that I have to write this review as the office staff have been very helpful and polite but I desperately need the radiators and this is causing me a huge amount of stress. Avoid this company at all costs.