castlearts.co.uk Reviews 20

Great product but just getting spammed with emails to review the products. One order 5 emails so far…

one of my art students received some pencils for Christmas that were the wrong ones but Castle would not accept a return. disgusted at how they handled the situation. I will not be recommending them again and would advise that you stay well away from this company. very poor customer service.

I purchased the set of 72 Harmonius colored pencils on November 26. It is December 14 and the package has not yet arrived. No matter how many times I contact customer service in Germany, they won't help out. I contacted them first on December 7 and asked me to wait up to 72 hours for an update from the transportation company. After 72 hours I contacted them again and asked me to wait for another 72 hours. They I find out in the DPD tracking website that they could not deliver the package (without any reason given) and that it was sent back to Castle Arts, that I should contact the sender. I contact Castle Arts again and they tell me that I need to wait for the pencils to arrive to them to send me another package, even when I'm telling them for the 5th time that I need the package urgently. Finally customer service agent tells me to check in the DPD site if I can use the option to get the package delivered another day, even after I sent him a screenshot where it clearly says that the package is being send to them and that I should contact the sender. I can't believe how incompetent they are. Is the worst customer service I've ever experienced from an arts supplier.

Brilliant service
Ordered a set of the Harmonious pencils on Monday and they arrived on Thursday with standard shipping.
Pencils are lovely and very well presented in a tin.
Thankyou

I have been using castle art products for a couple of years now and I absolutely love the products! My favourite are the gold edition pencils. They always offer great deals and are very reasonable price wise.

Con artist marketing that fleeces customers of their money. Having ordered a colour pencil set for Xmas gift and having paid via Paypal and completed check-out, a 2nd pop-up appears with the same item at a greatly discounted priced. Confused and wanting to find out more, I clicked the pop-up, which then automatically processed a payment for the item without going through a checkout procedure - only upon checking emails, did I find out that I had been charged for the additional item.

Having contacted Castle Arts, was informed that it cannot be removed from my order as it has already been sent for processing, and I would be expected to pay return costs unless item met requirements of their refund policy e.g. faulty, damaged. Or I could refuse the delivery - however, DPD dropped the box and left before it could be refused.

Disgraceful misleading transaction, with inept customer service that can only be contacted by email.

Scam - sent me a 50% discount code for a product that costs 27.00 get all the way to checkout then it’s says buy 2 at 30% off

Turns out it only gives 50% if you buy 2 so when you checkout it’s takes 38.00 total scam

Within 10 seconds I’ve emailed - over a day later they reply to say too bad you didn’t realise give them to a loved one for Xmas .

Technically this feels like they have stolen from me.

DONT BUY FROM THEM

Quality seems fine so far but colours that are stated on the box are missing.. quite alot of them. I can't say I will buy again but I will update my review on their use.

Castlearts not only sell nice art materials, they offer excellent customer service. - immediate replies and competent advice! Very impressed

Customer service replies swiftly, is very effective and offering big help. Product quality amazing. Can highly reccomend.

I have bought three different sets of castlearts coloured pencils and have been very happy with the quality of the pencils for the money paid. The watercolour pencils are perhaps not as soluble as some makes , but they still work. The colours are varied and very vibrant. I have just had a problem with several breaking and contacted the company and they couldn't have been more helpful and courteous. Ten out of ten for customer service. I would definitely but again from this company.

Ordered 60 pounds pencils from them, quality is absolutely terrible! Got my daughter a cheap set on amazon and even they are a better quality. Last pallet was all mixed up, clearly been used before and returned. Some pencils are broken, have lines on the wooden part meaning they will break regularly. Asked to return, they first emailed twice saying we want to sort it. When I said I don't want such a poor quality item for a such a price they said return but pay for it yourself. This is disgusting. Please don't buy from them, you can find much better quality products on the market at this price range! And when I said they should pay for the postage they stopped responding. I will NEVER EVER buy from THEM again. AVOID

I ordered the item on Wednesday as a present for my nephew's birthday and paid £9 pounds for next day delivery and when I enquired about it the next day they said it will arrive tomorrow and it didn't then I got a text saying it will arrive on Monday and when i enquired with them, they just came up with a sorry and asked me to pay for the return of the item and this is ridiculous service. now I don't have time to buy from anywhere else as well.
so I won't recommend this to anyone. there are so many other good products out in the market with better service available.

Have found Castle Arts really helpful so don't understand the previous 1 star....Trustpilot needs to have verified purchases for these reviews.
Delivery was fast, given how heavy my order was, the price for delivery was more than fair, free for over £ 30 spend at the time of my order.
Quality of product is what I expected, I hope that they will source from fair and ethical countries for their future products. All in all happy to be supporting and helping a British company.