Castle Motors Reviews 

I traveled to Castle Motors on the 9th April for opening time at 8am. To view a red RS6.
It was as advertised and quite accurate.
I decided to buy it but the trade in price for my car was well below what I’d expected.
So I asked what would be the deposit needed for them to hold the car while I Tryed to sell my car myself. The deposit was £5000 under the understanding I had 2 weeks to sell my car. I signed a document which stated the deposit and the trade in for my car
Nothing was stated about the timeframe.
I put my car on Autotrader the same day. A trader called me with 2 hours and offered me £5000 MORE than Castle Motors! Gave me a deposit over the phone and collected the car the next day on Sunday. They did knock me down £500 as some paint needed correction which is exactly what Castle Motors stated. But still I got an extra £4500!!! The next day.
But once I’d sold my car I started to think of the money I’d lost on it. And the money I will loose on a newer car.
So On the Monday 11th April at 8.15am I called Castle Motors to say I’ve changed my mind (also I was worried about my job security from information at work that morning). I also stated my job was in danger.
Of course they would be entitled to the whole deposit legally .
I received a phone call back saying they would take £1000 plus vat so a total of £1200.
I was relieved I was getting most of it back but think it’s a bit harsh for just 2 days to cost me £1200!
We did have a verbal agreement I could take 2 weeks to sell my car and that’s what the large deposit was for, so since I got back within 2 days I think it’s morally wrong what happened. Maybe a £500 fee would of been plenty but just my view since it was a very short period of time.
I’ve put £500 deposit on a new motorcycle before now without paying anything else for weeks. Again just my experience.
But just be careful giving them a large deposit just incase your circumstances change or you change your mind.
I have no idea of re advertising costs for the car ( cost me £50 on autotrader for 3 weeks)

But another life lesson learned I guess.
Expensive life lesson!!!!

As a customer of some 30 years, though I live 50 miles away, Castle Motors remains my car dealer of choice.

Stuart, Dale, Dean, Lee, Jon and Ollie provide excellent service to their customers and always have on offer an excellent selection of beautifully prepared cars.

I have just bought an “as new” BMW i3 from Castle Motors and I am totally satisfied both with the car itself and from the very friendly, honest and professional service I received from Dale and Ollie. Thank you both.

If you want a perfectly prepared car with excellent service, Castle Motors is the company to use.

Professional and honest, pre owned car purchasing has come a long way in the last years, I would recommend Castle Motors.

First time buyer from this garage, extremely impressed by Dale and the team. I had a 1000 mile round trip for the RS4 and they accommodated me picking the car up a week or so later. Car was as described, fantastically prepared. Thanks Craig

Excellent 10/10 very good experience good staff travelled from Nottingham down to Cornwall car was as described fair part exchange price, good price on the Land Rover I bought. Having usually brought my cars from the main dealer the hand over was excellent making it a great day all round . Will definitely be buying from castle motors again in 2/3 years if they have the right car for me again.
Many thanks
Sean

Just wanted to pop a review up as we have bought a few vehicles from this company and wanted to say how happy we are with the vehicles and service we received. I think if you were thinking of buying a new or used vehicle then you should definitely go and see this company. There is no pressure selling which is what I like. They make you feel welcome and the vehicles they sell are immaculate. You won’t go wrong with this company. Thank you for what you have done for us.
Lea and Steve

Quick and easy buying process. Car was well prepared and ready to drive away when I arrived. Also had personal number plates made up for me ready to put on the car once paperwork was processed.

Have been buying cars from CM for many years, always great, well prepared and the car I wanted. Can't fault them and always recommend.

My 6th car from Castle Motors says it all! Great cars, wonderfully prepared and the sales team are a joy to deal with. Main dealers could learn a lot from these guys!

Recently bought a Land Rover Discovery Sport from Castle Motors and from the initial contact to picking up my new car the service was excellent. No hard sell and very honest communication. Would highly recommend. Thank you

This is the second car we have purchased from Ollie at Castle Motors. We have been extremely pleased with both cars and the level of presentation is second to none with great attention to detail. Ollie, as always made the process very straightforward and when looking for a vehicle we will always check their stock first. Highly recommended.

This Company is outstanding. I have bought and sold many a vehicle via Castle Motors and they have always been consistent in their quality. Their customer service is second to none and they always go the extra mile to find you the car of your dreams. Cannot recommend them highly enough.

Once again, great experience, great vehicle, simple transaction. Always a friendly welcome from Dale and the team - nothings too much trouble.
Thank you

I would recommend castle motors to anyone who is looking for a new car.fast and friendly service from the people that run this garage,

This is 3rd vehicle we have purchased from Castle Motors there service has always been 2nd to none and we are sure things will always stay the same. A big thank you to Ollie he was very experienced in the transaction.

Excellent service.
Always helpful.
Genuinely willing to leave you feeling reassured with purchase.
You will not feel disappointed the next day. Or have any regrets.
Will definitely return for future purchases.

I have dealt with Castle Motors for 25 years. I have bought and sold cars with several different dealers and from different locations in the UK. Castle Motors are the best car dealer that I deal with. I will continue dealing with Castle Motors, for as long as I can still drive...!

Extremely poor customer service

I visited this dealership (28/05/2021) from London with the intention of spending £75,000 on a classic mustang fastback.

After being totally ignored when we walked in the door for a good 20 mins, the car turned out to be completely different to its ‘Concours’ description online with a big pile of oil underneath a poorly painted engine.

After challenging the staff member on site who claimed to be a director the only explanation I was given was that he “doesn’t know” about this car and thy no classic cars are perfect ?
He then proceeded to tell us “don’t take it if you don’t want it”

This was a complete waste of time, i along with a few other young tech guys will be boycotting this dealership from now on.