After a long struggle to understand the reason why our direct debit was cancelled the team at Castle Water finally sorted it out with us. It is impossible to explain how complicated it was. Rachel Sha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One thanks is definitely not enough to Ryan Crawford. I made mistake when I moved out from Everflow. He help to understand their final invoice and give me many suggestions. He is very patient with me... See more
Company replied
Excellent service again today from castle water. as a business customer with multiple utilities accounts they are by far the easiest to deal with. Prompt to answer the phone, clear step by step assis... See more
Company replied
I got a problem with direct debit set up unsuccessfully without knowing that I got fine from Castle water. Luckily Mitchell and Craig McWalter help me sorted out the bills quickly as I reached them. T... See more
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Company details
About Castle Water
Written by the company
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Written by the company
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Contact info
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, United Kingdom
- 01250 718700
- castlewater.co.uk
4.5
Excellent
27K reviews
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Lewis was super helpful and informative…
Lewis was super helpful and informative and really helped me understand the portal and the details about my account! Thank you!
June 16, 2026
Unprompted review
Reply from Castle Water
Hello Tieshan,
Thank you for leaving us a 5-star review. We are glad to hear that Lewis was very helpful and informative when resolving your query.
Kind regards,
Ellis
Great customer service
Great customer service.
Had an issue with an invoice which was resolved quickly by Michelle Sek.
Thank you
June 16, 2026
Unprompted review
Reply from Castle Water
Hello Jason,
Thank you for leaving us a 5-star review. We are happy to hear that Michelle provided great service when resolving your query.
Kind regards,
Ellis
Excellent Service and problem solved
After a fairly long wait, as their line was very busy, customer services answered, the lady was extremely helpful and knowledgeable, she was able to update my meters and resolve the issue very efficiently.
June 16, 2026
Unprompted review
Reply from Castle Water
Hello Ann,
Thank you for leaving us a 5-star review. It is great to hear that your advisor was extremely helpful, knowledgeable and efficient when resolving your query.
Kind regards,
Ellis
Firstly it was amazing to speak to an…
Firstly it was amazing to speak to an actual person and Callum was incredibly helpful efficient and friendly. Issue solved pretty much immediately with no hassle at all. Thank you Callum
June 16, 2026
Unprompted review
Reply from Castle Water
Hi Liz,
Thank you for leaving us a 5-star review. We are happy to hear that Callum was incredibly helpful, friendly and efficient when resolving your query.
Kind regards,
Ellis
Polite and knowledgeable
Michelle Sek was the allocated Castle water advisor. She was very informative, knowledgeable and polite.
June 16, 2026
Unprompted review
Reply from Castle Water
Hello Mihaela,
Thank you for leaving us a 5-star review. We are glad to hear that Michelle was very informative, knowledgeable and polite when resolving your query.
Kind regards,
Ellis
Thank you so much for all your help…
Thank you so much for all your help today Curtis Sutherland 😊
Really appreciate your time and patience.
Caroline x
June 15, 2026
Unprompted review
Reply from Castle Water
Hi Caroline,
Thank you for leaving us a 5-star review. We are pleased to hear that Curtis was patient and helpful when resolving your query.
Kind regards,
Ellis
Once through to Heather my online issue…
Once through to Heather my online issue with updating a meter reading was explained and put on manually.
Thank you
June 15, 2026
Unprompted review
Reply from Castle Water
Hello Craig,
Thank you for leaving us a 5-star review. We are happy to hear that Heather efficiently resolved your query.
Kind regards,
Ellis
I had some invoice issue with this…
I had some invoice issue with this company but Mr Calum Wilson helped me to resolve the issue in a timely and professional manner
June 15, 2026
Unprompted review
Reply from Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Calum was timely and professional when resolving your query.
Kind regards,
Ellis
Long wait but very helpful customer services
The queue to speak to an operator was a very long one, but once I managed to speak to some one, the person I spoke to was very helpful.
June 15, 2026
Unprompted review
Reply from Castle Water
Hello Isabel,
Thank you for leaving us a positive review, we appreciate your feedback and strive to keep call times as short as possible. It is great to hear that your advisor was very helpful when resolving your query.
If you have any further questions please do not hesitate to contact us via the portal or using our live webchat.
Kind regards,
Ellis
Carole Logan Was very helpful and…
Carole Logan Was very helpful and understanding
June 15, 2026
Unprompted review
Reply from Castle Water
Hi Imogen,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was very helpful and understanding when resolving your query.
Kind regards,
Ellis
Customer service
Today, I called and spoke with Thomas Mills. He was very helpful, professional, and resolved my issue in a timely manner. I was very pleased with the service provided and greatly appreciate his assistance.
June 15, 2026
Unprompted review
Reply from Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Thomas was very helpful, professional and efficient when resolving your query.
Kind regards,
Ellis
Very satisfied with Carol Logan who…
Very satisfied with Carol Logan who helped me immensely and set me up with Direct Debit. She explained everything perfectly, thank you very much.
June 12, 2026
Unprompted review
Reply from Castle Water
Hello,
Thank you for leaving us a 5-star review. We are pleased to hear that Carol was very helpful when resolving your query.
Kind regards,
Ellis
Heather Stevenson was very professional…
Heather Stevenson was very professional and solved all my issues.
June 12, 2026
Unprompted review
Reply from Castle Water
Hi Alan,
Thank you for leaving us a 5-star review. We are glad to hear that Heather was very professional when resolving your query.
Kind regards,
Ellis
Fransesca was very helpful thank you
Fransesca was very helpful thank you
June 12, 2026
Unprompted review
Reply from Castle Water
Hello Tim,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca was very helpful when resolving your query.
Kind regards,
Ellis
Francesca Cafolla was great
Francesca Cafolla was great. But 6 months to not provide any update on a case is not great!
June 12, 2026
Unprompted review
Reply from Castle Water
Hello Mr Ward,
Thank you for leaving us a 5-star review. We are happy to hear that Francesca provided great service. Your query is currently being reviewed by the wholesaler. As part of the process, we are dependent on their investigation and response, which means the case may take longer to resolve than our standard timescales. We appreciate your patience and will keep you informed of any updates.
Kind regards,
Ellis
Patience and Understanding
A big thank you to Patty Wejman at Castle Water, for helping me with the huge water bill we got and sorting it for us. Really appreciate your patience with me and your understanding. Good job.
June 12, 2026
Unprompted review
Reply from Castle Water
Hi Ranjna,
Thank you for leaving us a 5-star review. We are pleased to hear that Patty was patient and understanding when resolving your query.
Kind regards,
Ellis
MICHELLE SEK SORTED OUT MY ENQUIRY
June 12, 2026
Unprompted review
Reply from Castle Water
Hello Mr Rajadurai,
Thank you for leaving us a 5-star review. We are glad to hear that Michelle provided five star service when resolving your query.
Kind regards,
Ellis
josh stukwell was very helpful to us…
josh stukwell was very helpful to us and dealt with our query in readiness
June 12, 2026
Unprompted review
Reply from Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Josh was very helpful when resolving your query.
Kind regards,
Ellis
They were very helpful and friendly
June 11, 2026
Unprompted review
Reply from Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was very helpful and friendly when resolving your query.
Kind regards,
Ellis
Russell Hughes from Ayr branch was…
Russell Hughes from Ayr branch was friendly polite and helpful. I had difficulty completing initially, however Russell sent digital copy and kept in touch throughout excellent customer service
June 2, 2026
Unprompted review
Reply from Castle Water
Hi Graeme,
Thank you for leaving us a 5-star review. We are pleased to hear that Russell was friendly, polite and helpful when resolving your query.
Kind regards,
Ellis
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