Catalina of Stanningley Reviews 190

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the car buying process easy and stress-free. Many people highlight the excellent customer service, appreciating the quick responses and accommodating approach, especially regarding after-sales support and resolving issues. The overall user experience is described as smooth, efficient, and enjoyable, with consumers feeling comfortable and unpressured during their purchase. However, some customers also noted issues with their purchased vehicles, such as mechanical problems appearing shortly after purchase or cars not being in the advertised condition. A few other people also felt that the handover process was unsatisfactory, with some reporting difficulties in receiving necessary documentation or experiencing poor communication from the company when issues arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with their car... See more

User experience

Clients share positive opinions on user experience. Many customers describe the process as smooth, efficient,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the staff, such as Michael,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied

Rated 5 out of 5 stars

Great experience buying my car from this garage. There was absolutely no pressure at any point – no hard selling, no pushy tactics, and not even any of the usual “you’ll miss out if you don’t decide n... See more

Company replied


Company details

  1. Used Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

190 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Cant thank them enough

Cant thank them enough, really professional all round. Everything was really easy, the vehicle wasn't there when I went to see it but they had it there for me within a day. Michael specifically was really helpful, would highly recommend!

April 28, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a great review Andy, we hope you enjoy your new car :)!

Thanks
Hannah

Rated 5 out of 5 stars

Great car garage

Great car garage, Really pleased with the aftercare service from Hannah, had an issue with the alarm on the car which we got booked in with a local car electrician for repair and on invoice all was covered for the work by hannah at the aftercare team. Thanks again
Matt

April 29, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fab review Matt, and thank you for your patience which we sorted the alarm for you.

Enjoy your car!

Hannah

Rated 5 out of 5 stars

Great service

Great service, great staff, Steve very easy to deal with, made everything very smooth, highly recommend ... 10/10

April 10, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review Alex! Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Very good company

Very good company , no issues helped lots , even checked if car was ok after purchase,,, thank you

April 17, 2026
Unprompted review
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Reply from Catalina of Stanningley

Thank you for a fab review! Enjoy your new car.

Thank you
Hannah

Rated 5 out of 5 stars

Smooth and easy purchase

We reserved our car upfront for collection the next day. The vehicle was ready to go when we arrived. We just had do the part ex papers and insurance and tax, Steve made this transition nice and smooth. We are very pleased with the car. Would use this garage again.

April 20, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Vic, your feedback is much appreciated.

Thanks
Hannah

Rated 5 out of 5 stars

We dealt with Steve

We dealt with Steve, we were returning customers.
Steve is knowledgeable & helpful, never pushy.

April 23, 2026
Unprompted review
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Reply from Catalina of Stanningley

Thank you for leaving us your feedback Louise, it's much appreciated!

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. All the team were helpful and nothing was too much trouble. Would definitely go back for my next car.

April 12, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review! We really appreciate it.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

John took me through the purchase which…

John took me through the purchase which was quick and easy. Very helpful staff and didn't make ne feel pressured or rushed into anything. They gave a decent price for my part ex and thoroughly explained my options throughout the process. Would highly recommend

April 26, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for an amazing review! It's much appreciated.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Good Buying Experience

Very simple, very easy, very happy

April 14, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fab review Matt! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

We Bought our new family 7 seater from…

We Bought our new family 7 seater from here a few weeks back Steve was a friendly salesman and was helpful throughout, unfortunately a light came on the dash so we contacted Catalina and there aftercare team gave us a call back to get the issue resolved and have got it booked into a local garage and should hopefully be resolved within the next week overall a easy and professional service would recommend

April 10, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fab review Jack, it's much appreciated!

Understand it's not ideal to have the light come on but we've got you booked in and will get it sorted for you. Thanks for your patience!

Thanks
Hannah

Rated 5 out of 5 stars

Great service

We bought a car from Catalina in March 26 and had a great service from sales through to aftercare. We bought the extended warranty as we don't live local, an engine light came on after a week, and Hannah was really helpful via email - it was very easy to use the warranty to get the cost covered.

March 21, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for taking time to leave a review Jenny! Completely frustrating facing a problem with your new car however I'm glad we were able to get it sorted for you.

If you need anything else just let us know.

Thanks
Hannah

Rated 5 out of 5 stars

Everything smooth and easy

Bought a car from Catalina with Michael a couple of weeks ago now. From initial contact to driving away he was professional, polite, and very personable. Gave me a very fair price for my old car and made the whole process feel very, very smooth and easy. Would recommend.

March 30, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review James! Feedback is always appreciated.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Amazing staff

Amazing staff. No pressure into buying.

April 7, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a great review Charlene, enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

All round solid service

The sales team (Steve) was friendly and relaxed, the process was quick and transparent and the after care team were solid in refunding me when an engine light came on and I had to pay to get it taken off. The price was extremely reasonable and I felt a fiar transparent price was offered in part ex for my old car. Would reccomend and use again.

April 7, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review Andy, its much appreciated!

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Outstanding company and staff

Outstanding services from everyone that works there. I got a fantastic car from them. They go above and beyond to make sure they have the best quality and experience. Will definitely recommend them every chance I get.

March 20, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a great review Nick, we hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Had a good experience

Had a good experience very easy wasn’t waiting around , felt trusted as a customer and effort was made to achieve my requests overall no complaints

February 21, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Owen, we hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Great place, great cars

Great place with a quality selection of cars. Michael was excellent throughout, no pushy sales. Got a lovely Audi that’s running sweet. Would definitely recommend

February 24, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback Steve, it's really appreciated!

Enjoy your new Audi :)

Hannah

Rated 5 out of 5 stars

Great customer service by Michael and…

Great customer service by Michael and other members of the team, just get left to look round any questions where answered really happy with the car I bought

April 13, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for leaving a fab review Patrick, we hope you enjoy your new car :)

Any issues please do get in touch

Thanks
Hannah

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