Caterina Reviews 

We booked and fully paid for an apartment for one month through Booking.com. At no point were we informed that the apartment would not be available.

On the day of our scheduled arrival, we were suddenly told that the apartment was not available and were offered an alternative accommodation instead. This replacement was not in the same neighborhood and did not offer the same conditions or level of comfort as what we had originally booked and paid for.

This situation is completely unacceptable. Being informed at the very last moment, after full payment, shows a total lack of professionalism and respect for customers. Such practices seriously disrupt travel plans and create unnecessary stress.

This experience was a shame and far below the standards one should expect when booking accommodation through a professional rental company. I would strongly advise future guests to be extremely cautious.

I accidentally booked a property with Caterina House via Airbnb and cancelled within less than one minute. No service was provided, no check-in occurred, and the host suffered no actual loss.
Despite EU consumer protection law (Directive 2011/83/EU) and my polite requests, the host refused a full refund. Airbnb confirmed that the refund decision is solely with the host, but their response has been unhelpful.
I am sharing this complaint publicly to alert future customers and to request a fair resolution.
Dates: 17th of October 2025, Cancellation date: 17th of October 2025
Reservation ID: HMSMWAC3HF.