While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve ordered four packs of large candles which arrived promptly. When unpacking the lot, it turned out that the contents of one pack where mostly damaged (this wasn’t visible from the outside as the... See more

Rated 4 out of 5 stars

I paid approximately £5 per bag for 2 bags of cat litter. When I received them they had £1.79 printed onto the design graphic. Not the deal I thought it is. Update. After communicating with the com... See more

Rated 1 out of 5 stars

Shocking - waited for my order , nothing emailed them to be told stock issues order cancelled Item still showing as available on their web site aswell Crap customer service

Rated 4 out of 5 stars

Good: Correct goods, promptly delivered, emailed queries answered promptly. Not so good: Invoice supposed to be sent with acknowledgement email - never found it; delivery was in two halves on two d... See more

Company details

  1. Online Food Ordering Service

Written by the company

All of your favourites in bulk sizes


Contact info

3.4

Average

TrustScore 3.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible product mattress…

Absolutely terrible product mattress protector, arrived damaged that was bad enough, then won’t provide return label for refund, emails stopped no communication. Never again be warned . Service is worse than the product

February 2, 2021
Unprompted review
Rated 3 out of 5 stars

Good sevice, poor shelf life

Great service quick and efficient, just a little annoyed that the date runs out in less the month o have brought from other companies that give a year shelf life on the butters. Won’t be order from here again as I think that is a cheat.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a 12 pack of glass pepsi max…

Bought a 12 pack of glass pepsi max bottles for my daughter for Christmas she had asked for her own pepsi max instead of sharing it with the rest of the house hold. It arrived really quick and she was thrilled one of her favourite pressies!! 😀

January 11, 2021
Rated 5 out of 5 stars

First order experience

This order is my first with Catering Packs, and I have to say the experience was easy and fast.
Goods arrived quickly and were packed well, exactly what I ordered.
I will definitely use this company again.

January 10, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Product was as described and adequately packed. Delivery was free and in a reasonable time frame.

Recommended supplier.

January 6, 2021
Unprompted review
Rated 1 out of 5 stars

Will never but from them again, stay clear

I placed an order on 18th December, due to be delivered between 24-29 Dec. Nothing and no communication from them. Turned out the courier had wrong address. Neither them nor DX Express bothered to contact me. After few rebooking with the courier, I am still waiting as of 6th Jan. No help or support from Catering Packs in resolving this apart from a pathetic email. Won't buy from them again. Awful. As for the couriers, behaviour beggars belief. I thought Hermes were bad, I found worse.

January 6, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look