catinaflat.com | Cat Sitter | Pet Sitting Reviews 2,013

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing them as helpful, reliable, professional, and caring. Many users appreciate the ease of finding suitable cat sitters and the ability to choose based on detailed profiles and proximity. The service is often highlighted for allowing cats to stay in their familiar environment, reducing stress for the pets and providing peace of mind for owners. However, some people were dissatisfied with the pricing, noting significant increases and additional charges. Reviewers also expressed frustration with recent changes to the website and user experience, particularly after a merger, finding the platform confusing and less user-friendly. There are also concerns about the service becoming less focused on cats and more geared towards dogs, impacting the availability and visibility of cat sitters.

What people talk about most

Service

Consumers find service to be ambiguous, with many expressing significant disappointment following a recent... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the sitters for their patience, love,... See more

User experience

People report ambiguous experiences with user experience. Many reviewers express significant dissatisfaction,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express significant dissatisfaction with... See more

Price

Reviewers express strong dissatisfaction with pricing, citing significant increases and hidden charges. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is such a great concept! But the costs per transaction are quite high for the service provided by Catinaflat itself. If it was still just the 2 creators it would make sense, but seems it... See more

Company replied

Rated 5 out of 5 stars

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single... See more

Rated 5 out of 5 stars

Both sitters we have used posted detailed profiles so you can match the service to your cats needs. I like that you know how far they live from you to assess if you want multiple visits. Easy to con... See more

Rated 5 out of 5 stars

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer. They sort everything out and don’t take... See more


Company details

  1. Pet Sitter
  2. House Sitter

About catinaflat.com | Cat Sitter | Pet Sitting

Written by the company

Cat in a Flat - The best way to find a trustworthy cat sitter near you

Our trusted and reliable cat sitters will do a drop-in home visit either once or twice a day depending on your cat's routine and needs. Or if you prefer, they also offer overnight stays. All cat sitters live nearby and offer a free meet and greet. Our personalised cat sitting service is a great alternative to a cattery. Your cat will be much happier at home while you are away.

Cat sitting is suitable for cats of all ages, so whether you have an energetic kitten or an elderly queen, we have a wide range of qualified cat sitters who can’t wait to meet them.

All bookings are covered by the Cat in a Flat Guarantee for extra peace of mind.

Find 5-Star Cat Sitters with Cat in a Flat

We understand that a review from a previous customer is important to your choice in finding a trustworthy cat sitter. We have therefore made it very easy for you to read all cat sitter reviews in their profiles while you browse through our cat sitting community.

Genuine cat sitter reviews

We at Cat in a Flat believe in absolute transparency and only allow genuine reviews by genuine customers.

All cat owners and cat sitters are encouraged to review each other once a booking has been completed.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I wouldn't recommend this platform to…

I wouldn't recommend this platform to anyone that tryly care about their cats.
I had to rent out a cat sitter last minute while away and found this website that first inspired me confidence thanks to their charts of confidence : visit between 20 to 30 minutes, feeding, watering, playing with the cat (the basics) and pictures sent at each visits.
During the three days the cat sitter came to ours, none of those rules were respected. Visits never lasts barely reached 10 minutes; first visit, no play time with the cat so I had to expressely request it for the next visit; however on the third and last visit the cat sitter barealy stayed 5 minutes, didnt play and didn't even send us pictures.
The matter has been raised to the website (one month ago) and they still haven't done any actions.

December 23, 2025
Unprompted review
catinaflat.com | Cat Sitter | Pet Sitting logo

Reply from catinaflat.com | Cat Sitter | Pet Sitting

Hello Antonio,

We are sorry to hear that your experience with your cat sitter wasn't a positive one. As mentioned in our mail following your complaint, the processing time depends severity of the case, the quality of the information provided and the cooperation of all parties involved, but we aim to resolve most cases within 3 weeks of the submission.

Your complaint has been resolved by now - please feel free to follow up in case you have any questions.

Best wishes,
Cat in a Flat

Rated 5 out of 5 stars

I’ve used catinaflat twice and both…

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer.

They sort everything out and don’t take the money until the day before you’ve booked. They send occasional emails which are chatty and informative and keep them in your recents so if you need them suddenly they’re there.

You don’t feel you’re being sold to and their fees seem very reasonable.

And most importantly my cat loved the guy who cat-sat him who was and is great and I’ll use the platform and book him to make sure everyone gets their fair share of revenue.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

We've found a really trustworthy cat…

We've found a really trustworthy cat sitter through the website. She's looked after our cats twice now and we're very happy. There were lots of cat sitters to choose from. The website made it very easy to find someone close to where we live. The profiles and reviews helped to reassure us that the cat sitter was reliable.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer

I have used Cat in a Flat many times, and I have found some really good cat sitters, my cats prefer to stay at home rather than going to Cattery, Cat in a Flat has been a game changer. The app is really easy to use and communication with your sitter straightforward.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great idea

Great idea! Great App! It’s an enormous help for us to have such easy access to reliable people who like to care for our cat while we are away.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good app, great sitters

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single sitter I've used. They've always been reliable and interacted really well with the cat from their intro visit.

Highly advise this service

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Love it! A Godsend!

Love this website and app. It has provided me with two amazing cat sitters who are wonderful with my cats. The website and app are also very straightforward and user friendly

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

very happy

Very helpful service that has allowed me to travel without distressing my rabbits nearly as much - very happy I found it and my sitter is ace

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

A great service

It was all very easy to find a cat sitter using cat in a flat. The person we booked was wonderful. The whole experience worked out really well and I can definitely recommend this company’s services!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas sitting.

Away over Christmas for two days. . Sitter was very friendly. Sent photos of my cat from her visits which was very reassuring. Would definately use this service again.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

So easy to book and get a good sitter..

I have a lovely young lady (Amy) who looks after my two senior cats... she doesn't just feed and poop scoop she sits with them for a while and I get regular updates and photos... its so easy to do and there is a wide variety of people who can look after your cats... payment is only taken one day before you travel... .my mind is completely at ease when I go away... and so reliable...

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cat sitter

I was a bit unsure about getting someone I didn't know as a cat sitter, but the sitter I found through this site was great! She followed instructions, spent lots of time befriending my cat, and sent me videos and photos so I knew my cat was happy and well whilst I was on holiday.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great serve

Great site; easy to find wonderful caring and friendly cat sitters who take great care of cats and homes

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Service

Plenty of list of people to choose from. Easy to use. Great service. Used catinaflat few times and always had good service. Will recommend.

I had two lovely cat sitters that I will be using again.

Thank you.

December 27, 2025
Unprompted review

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