Catipilla Reviews 45

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Well-made products our cats love. Bought 1 Catit scratch post 4 years ago, cats took to it right away, use it regularly and it shows very little sign of wear. Recently purchased another for a diffe... See more

Rated 5 out of 5 stars

I bought the cat steps, they arrived really quickly, packaged well with clear installation instructions. Fantastic quality with non slip tops that stops my cat sliding off! It's fantastic that this... See more

Company replied

Rated 2 out of 5 stars

Been looking at ordering from here for a while but after checking I see the price increases are extreme. Think I'll stick to rhrquality brand.

Company replied

Rated 5 out of 5 stars

I purchased a 'high plate shelf' a 'teepee tent', 'tread plate steps' and a wall mounted scratching post around a year ago. My cats love using everything, hiding, relaxing and generally watching the... See more

Company details

  1. Pet Store

Written by the company

Catipilla designs products that enhance the health and happiness of cats through the practicing of instinctive behaviours such as climbing, stalking, resting, sleeping and observing from up high. Our products are wall-mounted, saving space in the home and can be used inside or out. Made from recycled materials and built to a high-quality standard, Catipilla products are designed to last a lifetime.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable company with great products

Well-made products our cats love. Bought 1 Catit scratch post 4 years ago, cats took to it right away, use it regularly and it shows very little sign of wear.
Recently purchased another for a different room plus the high plate shelf for them to climb up to and rest/sleep. Quick delivery, small problem sorted promptly by their excellent customer service, sturdy, quality products.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product that is beautiful and fun.

I bought the cat steps, they arrived really quickly, packaged well with clear installation instructions.
Fantastic quality with non slip tops that stops my cat sliding off!
It's fantastic that this company thinks of the animals needs but also the design aesthetics of our homes, things should be beautiful and useful.

March 6, 2025
Unprompted review
Catipilla logo

Reply from Catipilla

Thank you Sylvia - we are delighted that the products work for you and your cat. We appreciate you taking the time to write this review.

Rated 5 out of 5 stars

Paws up From all

Easy to use website and good delivery. All 4 love the wall
Mounted scratcher. I now need a second one for upstairs. I like the idea of being able to swap
Out the post when it needs replacing

November 28, 2024
Unprompted review
Catipilla logo

Reply from Catipilla

Thank you for this kind review - the ability to replace worn out scratchers is a big hit with our customers although you can expect the original rope to last a very long time before this is necessary :)

Rated 2 out of 5 stars

Steep price increases

Been looking at ordering from here for a while but after checking I see the price increases are extreme. Think I'll stick to rhrquality brand.

November 16, 2024
Unprompted review
Catipilla logo

Reply from Catipilla

Thanks for your comments Simon. Like most businesses in 2024, we have encountered steeply rising costs and have been unable to absorb all of these increases, resulting in limited price rises on some products. Whilst we regret having to do this, one thing we will never compromise on is the quality of the materials and products we bring to market. Our customers expect nothing less from us. Of course, there are cheaper options on the market and we understand that some cat owners prefer to take that route. Either way, we wish you, and your cat(s) well.

Rated 5 out of 5 stars

Great company and customer service

Great company and customer service, great products. My cats are very happy with the new cat furniture! I bought a few platforms to put against the fence in the garden, it's been up there for a year with no issues, they love it!

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Catipilla made to make your cats happy!

I purchased a 'high plate shelf' a 'teepee tent', 'tread plate steps' and a wall mounted scratching post around a year ago. My cats love using everything, hiding, relaxing and generally watching the world go by from their superior positions! Due to the addition of new products, I have purchased and installed three wall mounted 'cat walks' to my cats play area, this has made the most of my available wall space and has made my cats very happy!

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for something to interest…

I was looking for something to interest my cat’s because when I observed them with their already climbing frames they looked a little bored. When on line I came across this company called catipilla, it looked interesting so after going through their products i chose what I thought would be a good investment to start with i made my order. I couldn’t believe how quickly my product was shipped out, it was on my doorstep the morning after, wow that was fast, on watching the video they have with all their products it was extremely easy to put the product together and very easy to fix to the wall. My cats (all 3of them) were a little unsure but after a few carefuly placed treats they little by little soon came round that this climbing frame was their space and their space alone. From that day i can’t imagine what they would do without it, they love it and will love it even more when i put more and more items together and make more space for them to play and explore. The items you buy are worth every penny if not you your cats will love it.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best cat furniture in the UK

I love Catipilla and have a whole hallway full of their cat furniture now. They offer speedy dispatch, good quality packaging and clear instructions. Both my cats took to the furniture straight away and it gets daily use. The outdoor products available are also a great concept. I bought a weatherproof hammock at a time where there were very little catio accessory options in the UK. I'm excited to see new products in the future!

November 19, 2023
Unprompted review
Rated 5 out of 5 stars

Purchase of cat walkways

An excellent service all around and a good sturdy product - just what I was looking for.

The customer service was above and beyond with excellent comma.

I will definitely use them again if needed!

Thank you!!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Love the products

Love the products. The scratch posts are very durable and so far are showing little sign of wear despite my 3 cats constant use. Have had over a year. I love the fact that they can go outside so it gives my cats something other than the fence to scratch. Only 1 negative is that it turned black with the damp pretty quickly.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Products are well made, sturdy and easy to install. They look sleek and the cats love them!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

All for happy cats!

All cat parents deserve happy cats!
A purchase from Catipilla is just what they need!
There is all sorts for all sorts!
For house cats who love to climb, the high plate shelf and tread plate have proven to be very successful! Wall mounted scratching posts can save the furniture and carpet!
All the above in different finishes too!
Helpful customer service and timely delivery secure this as an amazing company.
Thank you.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Good stuff

Good looking products if you want to keep your car happy but still have a good looking house. Very high quality and a good selection of colours and styles. We have the wall mounted scratching posts and it keeps our cat from abusing our carpet.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

This was our 2nd purchase from…

This was our 2nd purchase from Catipilla. Had to call with query before ordering, so pleasant on the phone and able to easily sort what we needed to order. Very quick delivery and the cats love it ❤️ would highly recommend Catipilla we have 8 cats who all use the steps and high plates

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Stuck for cat climbing ideas? Look no further

We have 2 ragdoll cats, both indoor/garden cats within a protected back garden (netting at top of fence/wall). They're brother and sister and about 18 months old. Oscar is over 5.5 kg and Evie is slightly less at about 4.5kg.
After realising they didn't really have anywhere high to rest in the garden (other than top of fenceposts under the netting), we decided to search for some climbing products. After lots of research and working out that DIY attempts would look cheap and be unsafe and outdoor cat trees are mostly expensive and unstable, we decided to purchase some Catipilla gear for our cats.
After a quick email exchange (very good communication from Joseph btw), we placed an order for a Pro Climber and 2 high shelves with cushions, all in gunmetal grey/dark grey.

Delivery was within 2 days and on time too. Gear was very well packaged and instructions were super easy to understand.
The products are superb quality and all with very smooth and safe finishes. The protection on the brackets has a super finish and the central batons (which the treads fit into) are finished perfectly.

For me (fairly competent at putting holes in walls, but no DIY expert) the gear was extremely easy to install. Our garden wall has a protruding band at 180cm high, so I staggered the two central batons slightly to make it fit easier, but our hardest part was deciding where to place the treads (left/right or right/left).

Once up, the cats only needed a few treats for encouragement and even managed to get the hang of turning on the treads for each next step up. Within 48 hours, they've found a new lease of life and are constantly climbing and jumping around.

We've now ordered some cat walks from Catipilla to give them an escape route if the other cat has decided to follow and won't budge out of the way.

Top tip: when you fit the central batons, which hold the treads in place, you'll need a posidrive (Cross head) screwdriver with a relatively thin shaft (ideally a fixed head screwdriver). I was using a multi-head screwdriver with interchangeable bits and it wouldn't fit in the slot for the treads. No big issue, but might slow your progress slightly.

All in all,fabulous kit, very well made, super service and quick delivery. Cats love it and that's got to be worth it.

Well done Catipilla.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

My cats are OBSESSED!!

Our mum bought us a Catipilla activity wall as a replacement for the standard cat tower.
We are a mother and daughter duo who are a bit rambunctious, but we have to say these Catipilla products are extremely sturdy (unlike the old tower which we toppled over a couple of times)
We especially love the Tee Pee bed! Although mum only bought us one, I'm not sure what she was thinking.
Our favourite thing to do is sit on the catwalk above the door and sneak attack the people when they walk through.
Thanks Catipilla Team, WE LOVE IT! Mabel (mum) and Colin (daughter)

Side note from human mum...
All products ordered arrived very quickly and extremely well packaged. All items purchased were very easy to install (according to human dad)
The quality of each item is excellent. I would highly recommend Catipilla for any cat lover.

August 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look