Dear Mr. Saunders,
Thank you for sharing your feedback. We value all comments and strive to address any concerns promptly. We'd like to reiterate that our services are delivered in collaboration with the local authority, and any ongoing repair works are undertaken following their instructions.
Delays, as per our understanding, are related to your preference for a supplier outside our approved list. This choice impacts our ability to control material delivery timelines, causing unforeseen delays beyond our direct control.
We regret any inconveniences experienced due to these delays, and we acknowledge the frustration they might have caused. However, it's important to note that our efforts to align with your preferred supplier have contributed to the challenges faced in timely completion.
Regarding your dissatisfaction and the review posted, we respectfully dispute the representation of our services in your review. Our commitment to quality and efficient service delivery remains unwavering, and we believe the circumstances leading to the delays were beyond our direct control.
In response to the situation, we are committed to resolving the issues within the confines of our agreement with the local authority. For any further queries or clarifications, we encourage direct communication through your housing officer or the local authority to ensure a streamlined process and resolution.
Best regards, Cato Services
