Caversham Picture Framer Reviews 67

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Caversham Picture Framers are exceptional. I have now had 11 paintings framed from canvas. Every time, the quality of the framing has been outstanding. Lydia is always helpful, professional, and ki... See more

Rated 5 out of 5 stars

Took a black and white gloss print in for framing along with a watercolour painted by a family member - opposite ends of the spectrum! Both came out spectacularly well and exactly, if not better, than... See more

Company replied

Rated 4 out of 5 stars

Waiting for two weeks for a frame and today received a call (having been told that completion would be 11/5) saying they couldn’t remember what colour mount I’d asked for and I could I remember wha... See more

Company replied

Rated 5 out of 5 stars

Lydia was very knowledgeable and helpful especially with choosing the right frame and colour combinations. Me and my wife had initial reservations of our chosen colour combinations and were anxiousl... See more

Company replied

Company details

  1. Picture Frame Shop

Written by the company

We create high quality bespoke, and hand crafted, picture frames, specialising in hand painted, stained, and gilded frames. As Picture Framers we pride ourselves on using the very best conservation framing techniques to enhance and preserve your artworks. We are a family led picture framing business located in Caversham, Reading and also offer a trade framing service for Central and West London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

Very knowledgable and lots of frame…

Very knowledgable and lots of frame options. I didn’t want to spend lots and I found the perfect frame for my inexpensive prints

November 1, 2024
Unprompted review
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Reply from Caversham Picture Framer

Hi Salome, thank you so much for your review. I'm glad we were able to find the perfect frame! Lydia

Rated 5 out of 5 stars

Excellent

Excellent. Great guidance and fantastic quality. Thank you for making our prints look great!

October 18, 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review. We loved framing your artworks, especially the fluffy flamingos!!

Rated 5 out of 5 stars

I've been framed.

Picked my framed painting up today, looks great. Very professional and friendly service, see you soon with the next one.

October 19, 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review Michael. It's great to know you like your frame. Look forward to seeing you soon with the next project!

Rated 5 out of 5 stars

Exemplary expertise and customer service

We’ve been delighted with the quality of service received from the Caversham Picture Framer. As we’ve been framing and reframing treasured pictures over the last year, Lydia has provided wonderful creative advice and made the whole process exciting and rewarding. When one challenging framing project didn’t go to plan immediately, the CPF took swift action to resolve to our satisfaction and we wouldn’t consider going anywhere else. Lydia’s knowledge and understanding of art and materials and the entire framing process has given us complete confidence in her advice. Lydia is a huge asset to the business and we’d like to thank her again for her guidance and patience.
Jamie and Catherine, Henley on Thames

August 1, 2024
Unprompted review
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Reply from Caversham Picture Framer

Catherine and Jamie- thank you so much for taking the time to leave us this review. It's always such a pleasure to work on your framing projects, as they're always so exciting, colourful, and different! Look forward to seeing you soon with the next. Lydia

Rated 5 out of 5 stars

Framing Project 3 with the Caversham…

Framing Project 3 with the Caversham Picture Framer!!! and surprise, surprise Lydia and the team did an absolutely excellent job! Each of the 3 projects I have submitted have been different, but at the same time each has been handled really well and the results are always better than I would have imagined. And yes....there is a Framing Project 4 - coming soon :)

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Reframed a pair of large Victorian…

Reframed a pair of large Victorian landscape oil paintings in damaged gilt frames. Gave excellent advice on more contemporary frames with painted wood and I am very pleased with the result. They have been transformed.

September 27, 2024
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your review! We're so glad you're pleased with the results. It's amazing how a new frame can be so transformative! Hopefully see you soon with your future framing projects.

Rated 4 out of 5 stars

Poor service - now rectified

Waiting for two weeks for a frame and today received a call (having been told that completion would be 11/5) saying they couldn’t remember what colour mount I’d asked for and I could I remember what it was. Apparently it wasnt my error!!! No kidding! I’ve paid over £100 for you to provide a service and am frankly really annoyed. I won’t be using this service again. I know errors happen but don’t wait two weeks to tell me then ask me over the phone to tell you which mount I had chosen!!!

** Amended.
Alex the manager contacted me quickly after leaving this review and has gone above and beyond to rectify the error. My framed picture is being delivered to my home address tomorrow. The second picture I had framed is already back to me and looks great. Although my initial experience was far from great it has been dealt with well and I am pleased with the end result.

May 11, 2024
Unprompted review
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Reply from Caversham Picture Framer

Hello, we’re very sorry that you experienced problems with your order last month and that these errors with the mount colour specification occurred. The Framing Desk at the workshop is still relatively new for us and our team is still learning how to serve customers in this new environment. We are always looking for ways to improve and have already made changes to our service so issues like this won’t happen again.

I am glad that we were able to put things right and very happy that you are pleased with the final picture. Thank you for updating your review and we hope to see you again for your next framing project.

All the best,
Alex and the team

Rated 5 out of 5 stars

Amazing

Courteous service, and amazing quality. We again let Lydia choose our frame and mount- she chooses colours that complement the picture in ways we’d never have imagined.

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

I've just had two paintings reframed by…

I've just had two paintings reframed by Caversham Picture Framer and I'm delighted with the results. Both paintings are full of colour but both were 'suffocated' by their original frames which were heavy and dark. Their input and discussion to help me choose the new frames was really helpful and their service is friendly and professional.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Best Framers Ever!

I've just collected my piece of art that had a mount and frame done. It is very precious to me, so only wanted the best. I had help in choosing the best ones, so don't worry if you are unsure what you want! They are very helpful and friendly. I've been using this shop for years. Wouldn't actually want my precious items handled by anyone else. Thank you Gabriel. You were a star. Good luck for the future! Ciao.

October 2, 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Really pleased

Really pleased - excellent service and the end result is fantastic.

August 10, 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fabulous local picture framer

Recently collected my painting & absolutely delighted with it. Thank you Gabriele for your advice & 1st class service.

August 10, 2021
Unprompted review
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Reply from Caversham Picture Framer

That's wonderful! We look forward to seeing you again.

Rated 5 out of 5 stars

Brilliant framing

Brilliant framing! We got 3 paintings framed at the Caversham Picture Framer and would definitely recommend it. The paintings were very sentimental to us & we are so happy with how they turned out. Thank you Gabriele!

July 17, 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Mark, thank you for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

SERVICE AND QUALITY OF WORK ARE FIRST CLASS

I have used Caversham Picture Framer since their arrival in Caversham a few years ago and have never been disappointed. The service and quality of their work are first class and I would not go anywhere else!

July 10, 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Malcolm, thank you so much! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great advice - perfect result

Gabriele was so helpful and gave me great advice when I was choosing a new frame for a much loved old painting! I couldn’t have been more pleased with the result - perfect!

July 4, 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for the lovely words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Grand job

First time I’ve used them but a great service though … the frame is beautiful and well constructed and compliments the picture well as advised … will definitely use them again … Gabriel (?) is very knowledgeable and an asset to the shop… thank you

June 12, 2021
Unprompted review
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Reply from Caversham Picture Framer

Hi Richard, thank you for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Careful craftsmanship

Thank you, Gabriele, for taking so much time and care to help me select the perfect 3-dimensional mount for a small book I wanted to frame. The result is a small, perfectly finished, high quality piece of art.

I look forward to placing future orders with you.

May 26, 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you so much for your kind words. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Just picked up 5 pictures and their…

Just picked up 5 pictures and their amazing! Gabriel’s was so helpful with choosing frames
Thank you

May 20, 2021
Unprompted review
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Reply from Caversham Picture Framer

I'm so happy you like the work. We hope to see you again soon.

Rated 5 out of 5 stars

Wonderful quality of framing and…

Wonderful quality of framing and excellent service. A terrific eye also, if required.

May 8, 2021
Unprompted review
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Reply from Caversham Picture Framer

Thank you very much. We hope to see you again soon.

Rated 5 out of 5 stars

Highly recommend!

Have had several pictures framed here in recent months and am always delighted with the service, the advice and the final result! Highly recommend.

May 4, 2021
Unprompted review
Caversham Picture Framer logo

Reply from Caversham Picture Framer

Thank you so much. We look forward to seeing you again soon.

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