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Cazeus Reviews 297

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were let down by their experience overall, frequently expressing strong dissatisfaction and advising others to avoid it. Customers reported significant issues with payments and refunds, noting that deposits were often taken instantly, but withdrawals were either delayed for weeks or never processed. Many also found the customer service unhelpful, with responses often being generic or leading to no resolution, and some reported issues with account closures. However, some customers also noted that they did receive their payments, though sometimes after a delay, especially if they communicated respectfully with support. A few other people also felt that the site offered good games and RTP, and that their VIP managers helped resolve issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many reporting significant delays and issues with... See more

Website

Consumers report significant issues with the website, including delayed payouts, concerns about account... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that withdrawals... See more

Customer service

People report negative experiences with customer service, often describing it as unhelpful and automated,... See more

Response time

Users describe negative interactions with response times, frequently reporting that emails are not answered... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Scam site. I took a bonus, wagered it. Had 900€ to withdraw. Withdrawals blocked by operator. Do have any active document/verification requests. I chatted with them, got a list of documents they nee... See more

Company replied

Rated 1 out of 5 stars

Scam website, take ages to pay out. Customer service is bots that say the same thing over and over again. I deposited £10 and it never reached my account and sent off the evidence just to be ignored.... See more

Rated 1 out of 5 stars

I've been waiting 2 weeks now for a withdrawal, it is not even a big amount, just 70€~ yet they still telling me that I'm in "high priority list" that they have "too many requests" when it is a small... See more

Company replied

Rated 1 out of 5 stars

Scam company. Happy to take deposits instantly. Refuse to pay out any winnings - just leaving withdrawals processing forever. Do not play here. I am on day 17 of a withdrawal request and still ref... See more

Company replied



Contact info

1.7

Bad

TrustScore 1.5 out of 5

297 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Proper scam got some wins never paid…

Proper scam got some wins never paid and the id number never found avoid at all costs or u going to get scam for real

October 28, 2024
Unprompted review
Cazeus logo

Reply from Cazeus

Hi,

We’re sorry to hear about your experience. Please reach out to our support team at support@cazeus.com so they can review your account and assist you further. We’re here to help and will do our best to resolve any concerns directly.

Kind regards,
The Cazeus Team

Rated 1 out of 5 stars

No help from them, and bad experience.

I have deposit with my activated bonus code, I did not Get what was promised.. And the customer review only gave me automater answers. Promised to be fixed within 24 hours. Now 52 hours later still nothing, and no help from customer service. I always deposit low amount to see if they keep what promised, this one, til now has not.. Will change my review after they fix it and with a appology.

September 7, 2024
Unprompted review
Cazeus logo

Reply from Cazeus

Hi there,

Thanks for your feedback - we're sorry to hear about your experience. For assistance with your bonus or account, please reach out directly to our support team at support@cazeus.com
They’re best placed to look into this and help resolve the issue for you.

Best regards,
The Cazeus Team

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