Cazoo UK Reviews 47,989

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers had a great experience with this company. Customers frequently highlight the website as easy to use and navigate, making the search for vehicles straightforward and efficient. Many people appreciate the clear information provided and the helpful filters that simplify the process of finding a suitable car. However, some customers also noted issues with the product itself, such as vehicles not including essential items like spare tires or having significant mileage discrepancies. Some reviewers were not happy with the service, mentioning unresponsiveness from sellers, delays in receiving documents, or problems with vehicle conditions shortly after purchase.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good selection of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and intuitive... See more

Website

Customers had positive experiences with the website, finding it easy to use, navigate, and search for... See more

Service

People report ambiguous experiences with service. While some customers praise quick and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭

Company replied

Rated 5 out of 5 stars

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied

Rated 5 out of 5 stars

Hi, Thank you for the opportunity to provide feedback. I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the... See more

Company replied

Rated 5 out of 5 stars

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more

Company replied


Company details

  1. Online Marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.2

Great

TrustScore 4 out of 5

48K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good selection of vehicles

Good selection of vehicles, easy to limit results by making selections. Pointless exercise if sellers cannot be bothered to answer safety email questions. Vehicle now seems to have 'disappeared', even from garage online listing.

May 13, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for taking the time to leave this feedback 🙏 We’re pleased you found the search tools helpful, but we’re sorry to hear about the lack of response from the seller and the vehicle no longer appearing 😔

We’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

Rated 5 out of 5 stars

Affordable car with mileage and other…

Affordable car with mileage and other benefits or drawbacks can be so easily sorted on Cazoo

Just need the extra monies to pay for something decent and reliable for me this year!

February 13, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice to hear 😊 Really glad the site’s helping you narrow things down and compare what matters – hope you find something solid and reliable for the year ahead 🚗🙌

Rated 5 out of 5 stars

Easy to manoeuvre the website and cars…

Easy to manoeuvre the website and cars are priced to sell not overpriced like most dealers pity no home delivery maybe they could think about that

May 13, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Great to hear this 😊 Really glad you’re finding the website easy to use and the pricing fair 🙌 Just to add, delivery options can vary as each dealer operates slightly differently 🚗 We really appreciate the feedback 🙏

Rated 5 out of 5 stars

Detailed info about each car.

Detailed info about each car.

May 11, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Great to hear this 😊 Really glad you’re finding the information on each car detailed and helpful – makes comparing options so much easier 🙌

Rated 1 out of 5 stars

by trying to give out past history…

by trying to give out past history required for reference

May 12, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Sorry for any confusion around this 😔 If you need help regarding this, please contact consumer.support@cazoo.co.uk and the team will be happy to help further 😊

Rated 2 out of 5 stars

I have messed several car sellers and…

I have messed several car sellers and not a one of them have got back toe

May 11, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 Sometimes delays happen due to busy times in the Dealership, but we recommend trying again via phone or the ‘contact dealer’ form on the car listing page.

If you’d like, you can also email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll log your complaint and follow up to ensure your message gets through. 🙏

Thanks for letting us know, and good luck with your search! 🚗

Rated 4 out of 5 stars

I ask if a certain vehicle was still…

I ask if a certain vehicle was still available but got no reply.

May 12, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear you didn’t receive a reply 😔 We know how frustrating that can be when you’re trying to check availability on a vehicle. Sometimes dealers can experience delays responding during busy periods, but we’d recommend trying the contact options on the listing again or giving the dealer a call directly 📞🚗

Rated 1 out of 5 stars

bought mercedes cls has gearbox issue…

bought mercedes cls has gearbox issue sticks in gear at times wont go into 7th gear till you are doing 80 miles an hour sent me to different garage because i stay in scotland garage say that nothing coming up on computer but there is an issue so they wanted car down to them they say that car is good which it certainly is not this has been ongoing since 8th feb when i got it back from them gearbox is worse than before refusing to give money back so im having to take them to court they are full of bull.... look elsewhere for a vehicle cannot be trsted i asked numerous times for my money back 3 months they promising to fix it

February 8, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏

Rated 5 out of 5 stars

Easily done website clear and simple…

Easily done website clear and simple to use

May 12, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love hearing this! We work hard to keep things simple and straightforward, so it’s great to know it’s working for you 😊

Rated 1 out of 5 stars

Seller didn’t bother getting back to me

Seller didn’t bother getting back to me

May 3, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear the dealer hasn’t responded – we know how frustrating that can be. 😔 We recommend trying again via phone or the ‘contact dealer’ form on the car listing page.

If you’d like us to follow up, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏

Thanks for letting us know! 🚗

Rated 3 out of 5 stars

Still waiting for some communication .

Still waiting for some communication .
Sent message last night

May 12, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱

Rated 4 out of 5 stars

So far it’s been nice and easy just a…

So far it’s been nice and easy just a few advertisement errors by dealers but very good experience

May 10, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Great to hear it’s been an easy experience so far 😊 Really glad things have been working well for you overall – appreciate you taking the time to share this 🙌

Rated 4 out of 5 stars

Easy to use website and helpful…

Easy to use website and helpful advertisers. Quick response to questions

May 11, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Brilliant to hear things have been going smoothly 😊 Great to know you’ve been getting helpful support and quick responses along the way 🙌

Rated 4 out of 5 stars

Sent a message and got a reply very…

Sent a message and got a reply very quickly, but because I have to make a appointment i need to find some that will take my there but as yet I can't find anyone so I can't view it 😭

May 11, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Really glad to hear you got a quick response 😊 Hopefully you’re able to arrange a visit soon and get a look at the car in person 🤞🚗 Wishing you the best of luck with it!

Rated 5 out of 5 stars

Excellent app with great cars

Excellent app with great cars

May 11, 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice one 😊 Really glad you’re enjoying it – appreciate you taking the time to drop this in 🙌

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look