Cornwall Based Dispensaries Reviews 

616
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in pain relief, sleep improvement, and anxiety reduction. Many people find the CBD oils, creams, and pastes to be of high quality and genuinely helpful for various conditions. Reviewers frequently highlight the fast and efficient delivery service, with orders arriving promptly and well-packaged. The company's customer service is also highly regarded for being helpful, knowledgeable, and providing a smooth ordering process. However, some customers also noted specific issues with order fulfillment, such as items missing, incorrect postage leading to delays, or orders being sent to the wrong address.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality products that work well... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency, speed, and... See more

Order

People report positive experiences with order, praising the ease of ordering and prompt dispatch. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up to the subscription service, which guarantees your product is paid for at a discounted price and ready to pick up when you need it or it can be posted to you. Communication via emails , le... See more

Rated 5 out of 5 stars

It arrived on time .I was recommended to use the cream by my son to help reduce the pain of recovering from a fractured wrist. As yet I am not feeling any relief but understand that it might take a... See more

Rated 5 out of 5 stars

Great product - just 2 drops under my tongue about an hour before bed time and it knocks me right out til morning. This is unheard of in my life! I usually can’t fall asleep til 2/3 in the morning, an... See more

Rated 5 out of 5 stars

Products are well packaged and arrive promptly. The 1000mg CBD muscle cream is even more effective at reducing pain and allowing me to sleep so I'm very happy.


Company details


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4.8

Excellent

TrustScore 5 out of 5

616 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(616)

90 reviews in the last 12 months

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Rated 2 out of 5 stars

I bought a”Holy Grail” vape pen in…

I bought a”Holy Grail” vape pen in original flavour. It arrived with no charger. I emailed to enquire about this and it took 5 days to receive a response which was very unsatisfactory - no charger.
There was no choice of flavour when I placed the order and I find the natural flavour highly unpleasant and unpalatable.

March 1, 2024
Cornwall Based Dispensaries logo

Reply from Cornwall Based Dispensaries

Sadly as per our email response these disposable vapes are not supplied with charging cables. They do come fully charged but also offer a port just in case you may need it. (this is standard for most large ml disposable vapes). When it comes to the choice of flavors these particular vapes are a natural unflavoured product. If you would like a flavored one please do let us know as we could help guide you to the vape that's right for you. We are really sorry that it took 5 days to reply to your email this should not have been the case. This is not the norm for our service and we can only apologies.

Rated 1 out of 5 stars

IF I COULD GIVE 0 STARS I WOULD!

Bottle was faulty, ended up leaking all over my bag which may I add I'd only put in there on top the night before ready for the morning so I didn't forget to take it. I had to throw away a lot of things. This was 100% no fault of mine. Contacted the company, sent photos as wanted to know if this was a reoccurring problem with the bottles and a week later still no reply!

I was sceptical ordering from them in the first place after speaking to a guy on the phone who had absolutely no idea about the product!

Don't waste your time. I've had much better quality and customer service else where.

Also next day delivery was a waste of money as the standard delivery arrives just as quick!🥴

Of course as a company you will try justifying or come up with something to make it not your fault. This is standard procedure to not look bad. Hope others fully do there research and find a better quality brand.

February 14, 2024
Unprompted review
Cornwall Based Dispensaries logo

Reply from Cornwall Based Dispensaries

First of all please do except our apologies for missing your email. Last week was an extremely busy one for us refurbishing our shop and your message slipped through the net.

This is not a reoccurring problem but if stored incorrectly or transported loose in a bag there is a chance that a bottle top could be squashed by another item.

When it comes to Royal Mail’s delivery times, hopefully you can understand that this is something that is out of our hands.
We process and ship orders Mon to Fri with a cut off point of 3pm.

All of our staff are highly trained and extremely knowledgeable about all of our products. If you can elaborate more on what information was not provided I will investigate this personally.

Your sincerely
Alice

Rated 5 out of 5 stars

Always fab service

Always fab service. Visited in store once whilst on holiday and ordered from them ever since. Great product great service

February 5, 2024

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